7Bit Casino, KatsuBet Casino Support and Complaints Thread

now my account has been disabled because of increasing tx fee for deposit. help

We're going to notify the casino rep. Keep you posted. 

any word from the rep? i know its new years but they wouldnt even give me an estimate on the time frame

Dear LCB members,

I self excluded from 7bit casino months ago but was still allowed to gamble.

I had deposited on numerous occasions after my request was made and promotional material was also received during my self exclusion period.

I would just like my deposits refunded (deposits made after self exclusion) as I should not have been allowed to play.

I clearly stated that I had gambling issues and needed to be self excluded.

Kindly assist

Hi Dino108,

Please provide your casino username.

Hi Mel,

Thank you for your assistance.

Casino username is Keeru.

We're going to notify the casino rep. Keep you posted.

Hi Mel,

Please look at all the evidence before this casino claims duplicate acc issues etc.

The casino terms are clear that ID verification is required when playing for bitcoin and promotional material must not be sent through during a cooling off or self exclusion period.

Had they verified my ID correctly,this casino would have noticed that I had self excluded already in July last year.

Promotion material was also received and they have violated many of their own terms.

Thank u for your assistance.

Hope to get a response from the casino rep soon.

Thet have not been very helpful and avoiding liability as always.

Hm! The casino rep usually answers our emails immediately. Not sure what's going on. We'll send another reminder today to make sure they have received it. 

Thank you Melissa, much appreciated.

Hi Mel, Any response from the casino rep? Thanks

We are still trying to get in touch with the casino rep. Not sure why she doesn't reply to our emails. We'll let you know as soon as we hear from her. We'll keep on sending reminders. 

Hi Mel,

I hope you are well.

Any feedback. My apologies for all the inconvenience caused.

Thank you for your assistance.

Still nothing. We're still waiting for the casino rep to get back to us. 

Hi Mel, Is there any other way to get hold of the casino rep. It is very clear that they just do not care about their players and forums such as this one which is here to promote and ensure fairness within the online gambling community.

Hi Mel,

Any response from the casino rep?

I cannot believe that they just chooses to ignore a complaint of such a serious nature.

It just shows that players are not valued at that casino.

It's strange that the casino rep doesn't reply to our emails. We'll try to find another contact and see if they get back to us. Keep you posted. 

Hello. Dino108

Sorry for the delayed reply. Your account was under a fraud check.

First of all, I want to indicate that as per your request we have set up the cooling off period for one month and notified you (by email ) that you have a cooling off period on one month. We have also informed you about the fact that you can self-exclude yourself from admin area.

You have tangled our system by creating multiple accounts under different names which is a strict T&C violation.

You refused to provide us the pack of verification documents.

Due to all reasons stated above - your case has been closed.

Wish you all the best,

7BitCasino Team 

Dear 7bit,

Your allegations are really concerning and a person's ID is critical dutingbrge verification process.

You have blatantly disregarded my complaint and as per the screenshots provided in my initial complaint...it is clear that you were in the wrong.

You allowed a player to continue playing while being self excluded.

All verifications documents has been provided and Indo not consider this case closed.

Promotional material and accepting deposits while a player is self excluded should be a crime.

LCB, kindly assist me wherever you can to get justice on this matter.

Thanks

We're going to investigate it further and ask for more details. Keep you posted. 

Dear Melissa, They claim that duplicate accounts were created and that's the reason why they could not pick up a self exclusion. Please take note of the attachments on the initial complaint. Please also find attached email with regards to initial self exclusion as well as reply from the vip manager Alice. Also see screenshot with regards to promotional material that was received during cooling off period. I was allowed to deposit and play on the same acc and I feel that this is totally against the responsible gambling laws. Please assist and not take their word as gold when communicating with them...thanks.

Hi Dino,

We asked the casino rep to provide us with more details regarding your case. They promised they'd send the details in one to two days. Let's wait and see. We'll keep you posted. 

very strange ...

Hi Mel, Thank you so much for your assistance thus far. Any news from the casino rep? Please do not just look at any evidence they provide and also give me a chance to respond once you receive any communication from them. It is really sad that this establishment just does not seem to care about the well being of their players.

Still nothing from them. We've sent a reminder. 

Sure we'll let you know once we hear from them and so you can post your comment. 

Hi Mel,

Any response from the rep?

I just feel like we are wasting too much time on a casino that clearly does not respect this forum and all its players.

Is there a way we can perhaps blacklist this casino or fine them for non compliance of their own T&C's?

Thank you for your help.

We sent a reminder already. Still, haven't heard back from the casino rep. 

We'll try to reach them today. 

I purchased a $20 chip from the lcb store for 7bit over 3 days ago and its never gone on to 7bit yet the $5 was still deducted from my lcb account :( have tried contacting lc and 7bit support- 7bit just asksme to clarify my question (???) and no reply from lcb.... 

Dear Mel,

Any response to my query?

Thanks

It has been 3 days since I purchased the $20 chip and I have sent numerous messages to LCB and 7bit... 7bit finally said that because it is the weekend they have to wait for a manager to come in and add the chip... LCB have no responded AT ALL... LCB is a scam- clearly just designed to make it seem as if they have a "community" of "active members" posting and using the site. I thought it was an awesome set up initially but can now see I am simply wasting my time... Both on 7bit and LCB.

Hi Mel, Any response from this casino or is it normal for casinos to just provide an arb response and get away with any wrongful behaviour. Thanks

We emailed the casino several times so far. The casino rep was usually responsive not sure what's going on. We'll try to email them again today. We're going to check what's up. 

Hi Mel,

Is there a way this forum can blacklist this casino?

I just feel that responsible gambling is a very serious issue and if the casinos take advantage of vulnerable gamblers then this industry is sitting with a huge problem.

I understand that the responsibility lies with both casino and player with each having a role to play in beating gambling addiction, however adequate systems need to be in place to prevent a gambler with an addiction from losing further money.

This casino's initial response was one of a no care attitude and failed to address the failure in their systems but allowing a gambler to play during a cooling off period and to top it off,promotional material had also been sent through during this period.

The claim of multiple accounts was once again a claim to shift blame.

Based on the screenshots provided, the initial claim from the casino was that the due to system maintenance my initial self exclusion period was ignored.

I unfortunately could not ignore this the second time around and once again all we get is excuses.

Alice from 7bit casino has been the most obnoxious,time wasting,unhelpful "manager" I have ever come across.

Kindly get back to me once they respond as I know that there will not be much truth in their response.

Please prioritize this for me as it has been ongoing for too long

Thanks

We do ubderstand your frustration, we are doing our best to help you and get the answers from the casino in order to have a clear picfture of what's going on. We emailed them again today and notified about your message. Keep you posted. Please be a little bit more patient. Thanks. 

Sorry to hear that. As far as I can see your purchase has been requested and we are still waiting for the casino to check and credit your account. You need to respect the time frame for issuing the free spins. It's 48 hours, weekends are not included since most of the casino managers do not work at weekends. 

Please mind your language. We are offering free ships fo you guys, making sure you all get your purchase in a timely manner. Please also mind that we have loads of requests on daily basis. 

If you want to check the status of your purchase please post here and our shop manager Blueday will take care of it. 

cool itsnow been 5 days and im still waiting so wil check in with blueday thanks for actually responding its easy to get frustrated when met with silence.

Hi Melissa, Is there a way that we could blacklist 7bit casino. It is very clear that they do not take this forum and its players very seriously. I may have lost alot of money due to their fraudulent behaviour but I hope to prevent other players from doing so in the future. Please give me some feedback. Thanks

HI Dino108,

We are in touch with the casino. We are reviewing the evidence they showed us and we'll get back to you. 

Please ensure that you give me a chance to explain anything before taking their word for it. Even the evidence received from this casino cannot be trusted at all.

I was just informed by support agent 2 from 7bitcasino.com that just because it was wednesday where i am living doesnt mean i get my 100 free spins...to play the new game domnitors...as this makes absolutely noooo sense at all what am i able to do moving forward? the minimum to deposit was .004 i deposited .02

It has been weeks since this complaint was lodged and I feel that casinos such as 7bit should be blacklisted and shut down as clearly they have no respect for their players and time. I do know exactly what the response from them will be...duplicate accounts etc. Just bear in mind that this complaint is about a self exclusion placed on one account and the casino simply avoided the request to assist the player here and once a player makes the casino aware that he has a gambling problem and would like to be self excluded...that casino should assist and not find fault in justifying their wrongdoings. Remember this complaint is about self exclusion and that should be addressed...not their excuses!!!!

Hi MattFerlazzo, can you please private message me your casino username so that we can notify the Casino Rep of your issue? 

Hi Dino108,

This is a very tricky situation for us, of course our top priority is always our members which includes you. However, in this case you were self excluded on one account but then you went out of your way to create multiple accounts to still play and gamble, you withdrew happily from the casino when you won but when you lost then demanded refunds of loses due to self exclusion. We have been supplied evidence of your multiple accounts which is against the casinos T&Cs.

You are 100% correct in saying that the casino's self exclusion system should not allow players to deposit BUT it is also very important for you to take some responsibility for your actions (creating multiple accounts), abstain from playing wiht self-control and willpower. I would recommend visiting our gambling help page.

We agree that casinos should have a more stringent system to pick up on the multiple accounts and ensure self excluded players are actually self excluded forever however with bitcoin it makes things a bit more difficult. Plus when you play at casinos with licenses from Curacao which are not so stringent at protecting players and their interests it leaves you at risk. The industry is slowly regulating and UK and Sweden are leading the way, ensuring their citizens are protected, they have great self exclusion programs and rules for casinos to follow to keep them in line. However, with South Africa being way behind in regulating that leaves players such as yourself at risk, this system is way bigger then us to try and fix unfortunately. 

Dear Mel,

I thank you for a very insightful response.

A vulnerable gambler is just that...."VULNERABLE" and gambler suffering from a gambling addiction do need gambling venues to be very stringent upon checking documents,IP addresses,date of birth,name,surname etc.

Please take note that this is not just a simple case of a permanent self exclusion that was not picked up, but a self exclusion on the second account that was handled totally incorrectly and promotional material was being sent to me from the time I had self excluded initially thereby exploiting players weaknesses.

I must commend bitcasino on their stringent systems that protect vulnerable players and I feel that 7bit had totally failed me in this instance.

The excuse give  for missing my initial self exclusion on this acc was that it has been in their spam folder which I forgave, however in this instance I just feel that as I dealt directly with the VIP manager to handle my self exclusion for two months and was still allowed and received promo material during this time....I cannot let this go.

Please be impartial,communicate with the casino and my stance remains...a refund of my losses after my second self exclusion request was sent.

Please liase with the casino and advise of we could resolve amicably.

Your assistance is highly appreciated.

Dear LCB,

Kindly provide an update and advise on the way forward with this matter

Thanks

I  know I should not but in here and probably should just mind my own business  but I really recommend that Dino108 check out the gamblers anonymous website where he can find a list of meetings to attend with fellow problem gamblers and can work together on a 12 step program to beat their problem gambling together , and I also suggest requesting LCB Staff to block your IP from this forum and website as it might trigger you into gambling which is clearly a problem for you and you know what they say " if you hang around a barber long enough you will get a hair cut " avoid dangerous places , people and things that might trigger you to relapse into your addictions , find A new hobby like playing the banjo at your local community center or something constructive , give the net a rest for a bit and look after you  

Hi LCB, Any update for me? Thanks

Lambo,

I am fine with my IP address being blocked once this query is resolved.

So,what you are saying is that the rogue casino (7bit) should just get away with this and I should be blocked from this forum?

Your comment is one that is a disgrace to this entire community.

While I commend your suggestions in keeping the mind busy and looking for something else to do instead of gambling, I just feel like that vulnerable gamblers are being exploited daily and this issue is very serious and needs to be addressed.

Thank you for your "valued" opinion though.

Hi Dino108,

The casino is remaining firm on this and will not be refunding your losses unfortunately.