7Bit Casino, KatsuBet Casino Support and Complaints Thread

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Last post made 1 month ago by JovanaV
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  • 7bit  casino advertises instant crypto cashouts. They keep telling me 4 hours is the wait time. This makes me very uncomfortable and it has now been over 4 hours and I'm waiting for my cash out Still. How do I private message them? My username is

    K***

    and these posts about 7bit being a scam has me worried. I've deposited a lot of money here and am a loyal patron of this casino. I will be extremely pissed off if they don't give me my winnings. Which are in ethereum btw

  • Hello Ryce,

    First of all welcome to LCB.

    Please be advised that depending on the casino, there may be a delay in processing withdrawals due to the weekend. However, thank you for providing your casino username. We have forwarded them to the casino rep. Once they reply, we will let you know here on the thread.

  • Hello Ryce,

    We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

  • Hello Ryce,

    We received feedback from the casino rep that they also need the email address you used to register. Please send it to me via private message so we can forward it to them and continue assisting you.

    Thank you.

  • Hello Ryce,

    If you still need our assistance please send us the email address you used to register at the 7bit Casino via private message so we can assist you further.

    Thank you for your cooperation.

    4.3/ 5

  • Hello Ryce,

    Since we haven't heard back from you we'll close this complaint due to the submitter's inactivity.

  • Don’t believe the great reviews. Their customer service is crap if you actually have a real problem. Earlier this year, I was finally able to cash something out at the casino after about 20-25 deposits of $100 + on average and after meticulously copying and pasting my wallet address, and getting no confirmation for many many hours, they sent me the tx hash# which showed that they sent my withdrawal to a different address that was unfamiliar to me. I notified them of this error immediately? but since they fabricated an email supposedly sent to my email address( I never received such an email , which was to have the player confirm the bitcoin address that was requested) any entity I submitted a complaint to including askgamblers and yours truly, LCB.org ruled in favor of the casino, despite all my gathered evidence that would support my claim that my withdrawal of about $1,500 was sent to a wallet address that I never requested my winnings to be sent to. I was even banned from askgamblers because they said that I did receive the funds I was disputing and was committing fraud of some kind and hurting the good name and reputation of 7bit by bringing up false allegations against them. This all made me furious and even now when I type about it, it brings up very very dark emotions. I was almost flat broke and I was finally lucky one time, and then it was stolen away from me. I even tracked the crypto all the way to WhiteBit crypto exchange and then lost the trail of my money there. I reached out to whitebit but since I didn’t have the senders wallet address I was out of luck and knew any further investigating would be fruitless

  • rtomaka wrote:

    7BITCASINO SENT ALL OF MY MONEY, .37 ETH TO WRONG MYSTERY WALLET AND DENIES ANY FAULT

    I so wished that it didn’t have to come to taking up even more of precious and valuable time and energy, but since 7BitCasino staff have been unwilling to admit their mistakes in processing my .37 ETH Withdrawal not to my confirmed wallet address of 0xD33123dF7920ABeA68659bdcb3D332C2d7FB20De, but instead, without my approval, withdrew my funds to a wallet unfamiliar to me with wallet address 0xB704A75751B158B6F4b7C55d569b0e4746756EA5. 

    The casino performed this action without my approval to do so, and now my .37 ETH has been lost to whoever owns the above wallet address, and all I can say about that wallet is that it is not mine, and at no time did I request the casino to send my ETH to that address. 

    Even after several repeated requests to be sent some documentation that shows my alleged request to this wallet that is completely unfamiliar to me, the casino will not comply, because we both know that no such documentation or evidence exists of this action taking place, because it didn’t happen ! 

    Let me start from the beginning of this nightmare and I will briefly take you through the chain of events so far between myself and 7bitcasino staff. 

    Sunday January 21st,2024: After seeing an ad for the casino at the website etherscan.io, I decided I would try 7Bit again after taking a long break from playing at their casino. So I purchased some ETH from my RockWallet app, and sent .0615 ETH to my casino account at 3:59am (UTC). At around 6:00am(UTC), after doing rather well with the casino slots, I decided I should cashout , and so I began the process of opening my Coinbase app and selecting “receive” from the ETH menu, and Coinbase generated the ETH wallet address of  0x1c8F92413f1703Ae5AAFa8A30E96D262dA0665Df, which I copied and then pasted this address into the appropriate field on the casinos website. Just then, I remembered I would likely need to confirm this new wallet address with the casino, so I went to my email inbox and a request to confirm this wallet address was already waiting for me there so I opened the email and clicked the “confirm wallet address” button embedded into the email message. Now that the process for withdrawal had been completed, I looked over the cashier section of the casinos website, and noticed a message stating that the ETH wallet must be compatible with the ERC-20 network for both deposits and withdrawals, and so I went back to my Coinbase account and saw that the address I had copied and pasted for my casino withdrawal was not compatible with that network, so I immediately cancelled my withdrawal request and then resubmitted the request for withdrawal using wallet address 0xD33123dF7920ABeA68659bdcb3D332C2d7FB20De. I returned to my email inbox to find a request to confirm this new wallet address and so I clicked the link to confirm it. 

    At that point I thought I was done, and was just going to wait a few minutes to see the .37 ETH enter my Coinbase wallet. After about an hour, I became concerned and opened a chat support dialogue with a casino agent who assured me everything was fine and that the finance team sometimes took a little longer to process some withdrawal requests. I figured since it had been so long since I had played at 7bit, perhaps they needed to take more time with my request. I. checked in again with chat support every hour, all the way up to hour 5 since I had requested the withdrawal, at which time I had become rather nervous that something went wrong, but just then, a notification popped up from the casino saying my withdrawal had been processed to which I was very relieved to see such a message. 

    I then went to my Coinbase account and saw no transactions had come through yet, and then after waiting another 30 minutes or so, contacted chat support again to inquire about where my ETH went.  The casino agent then gave me the hash # for the transaction (0xd94bc40510115dfd562ea57156b8a973d6ddd7ce13b7c74ef3f33223b80f2a66) after I requested it, and I entered that hash into the website etherscan.io to see details of the transaction. That is when I saw my funds had been sent to a wallet 0xB704A75751B158B6F4b7C55d569b0e4746756EA5, a wallet I had never seen before and never confirmed for the casino at any point in time. 

    The chat support agent insisted that I requested my .37ETH be sent to this unfamiliar wallet address which I stated over and over again that this was not my wallet and was not the wallet I requested to withdraw to. I showed him screenshots of the emails the casino sent to me showing the other two Coinbase wallets that were mine, but again he kept repeating that the funds were sent to the wallet I requested which is just absolutely false and there is no email or any kind of evidence or documentation showing that I wanted my funds sent to wallet 0xB704A75751B158B6F4b7C55d569b0e4746756EA5. 

    I have emailed the casino support and sent roughly 30-40 messages with attachments showing that I only requested to withdraw my ETH funds twice, once with the incompatible Coinbase wallet address, and then again with the compatible Coinbase wallet address once I realized the mistake. 

    Each reply from the casino places the blame of this problem unfairly onto me because the casino did not comply with my request to send to the correct wallet 0xD33123dF7920ABeA68659bdcb3D332C2d7FB20De. They have been unwilling to budge from their original position, that I told them to send my funds to this other wallet, even though they have not shown me anything that shows that I requested this to be done. I have all supporting emails and docs to show that what I am stating is indeed fact, and that my .37 ETH was sent to an incorrect wallet that I never entered into the casino cashier area, nor did I confirm this wallet via email link like I did with the other two wallet addresses. The casino has offered no relief, not even a partial refund of my funds that they errantly sent out to a wrong address and have not been willing to admit to any wrongdoing or error at the time during the last several days I have been in communication with them. I believe they owe me my .37 ETH or fiat equivalent which at this time is about $850 if I’m not mistaken. I had requested all chat support conversations be emailed to me on the day I withdrew my funds and answered all their indentifying questions so I may have access to these chats, but have yet to see any chat history emailed to me, so I unfortunately cannot upload those conversations until I have access to those chats, but I feel I still have enough supporting documentation to make my statements here fact, where as the casino has not one piece of evidence showing that any of their allegations of me being the one at fault for my loss of .37 ETH is accurate or true

    Hello rtomaka,

    In January of this year, you had the same issue where the casino allegedly sent your winnings to the wrong address. This complaint was resolved when the casino provided proof that the amount was sent to the ETH address you had provided to them.

    Have you thoroughly checked the accuracy of the address you gave the casino this time?

  • Since we haven't heard back from the member we will consider this case CLOSED.

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