But why didn't you do this originally? Why is your system having errors? Do you suppose you might learn something from this? Something that might change the taste that this sort of unprofessional, and unruly display of management, and accepting responsibility for the system that you hold so high that players from all over deposit money in the chance they may win, and receive that money as quickly as you accepted it for wagering at your establishment, into something pleasant that will bring MORE business to you, rather than leaving your business open for eternal scrutiny for blaming a player for using a bonus that the support team that YOU are responsible for knowingly gave to a player, with full knowledge that should they get lucky, your losses would be minimal due to you enacting a motion that would allow you to weasel your way out of paying out when a player wins at your casino? I have the impression that you probably train your support team to give out bonuses that provide the player with false hope of actually getting lucky, and becoming a big winner... Guess I'll have to take what you give me ... But hear me now. YOU ARE MAKING A HUGE MISTAKE for pulling this sort of s***, and if I don't personally aid in your demise, then I guarantee KARMA will!

Thank you for your post.

We are sorry for the inconvenience you've experienced. We encaurage our users to read the Conditions before taking bonuses and deposit in accordance to the Terms, so that the bonuses will be added automatically and properly. Otherwise, user is not eligible for getting the bonus automatically. Our support representatives are always online to help over the chat, email or contact form and ready to help with any questions that may appear. As long as the bonuses were added manually, the problem appeared in this particular case cannot be considered as a common and, as it was mentioned before, the user should have refrained from taking advantage from this situation. As it's stated at the casino Terms, 7bitcasino.com has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user. However, the management came to the agreement to make an exception for this user taking to the account that this is upon our responsibility as well.

Our welcome promotion for the first deposit includes 100% match bonus plus 4 free spins bonuses totalling 100 free spins. Playing with another bonus after playing with 100% match bonus and 4 free spins bonuses and without making a deposit means that this bonus is considered as a free bonus with a regular 5 times max cashout rule.

at the same time - SHADY casino! Turned my $1200 winnings into $170.  DO NOT DEPOSIT HERE - AND IF YOU DO AND IF YOU WIN, DO NOT EXPECT TO WITHDRAWAL!!!

I believe this casino is run by teenagers.

OK - 7Bit  - now you need to answer for this:

The banner I clicked on to sign up with you came from bitcoinchaser.com

The precise url is http://bitcoinchaser.com/bitcoin-casino-no-deposit-bonus/

I will also attach the image that specifically shows 175 free spins for the welcome bonus.

I had to ask for each of the free spins from live chat, which only doled them out in 25 free spin increments.

The 5th free spin bonus WAS NOT A GLITCH, so I'd like to ask for the remainder of my winnings.

Thanks in advance for your cooperation!

Hi drjugz,

We've forwarded your message to the casino. Keep you posted.

Dear drjugz,

All welcome promotions at 7BitCasino have the minimum deposit required and it is €$20 / 0.05 BTC. As long as the initial deposit was less than it is required to receive the bonus according to the promotion advertised, your complaint can not be considered reasonable.

As well, please note that all the free spins bonuses advertised along with the first deposit match bonus are being added in installments of 25 Free Spins a day.

Merry Christmas and a Happy New Year!

That doesn't make any sense. Why award any promotion at all if no one can win, or complain.  I didn't play any of my deposit or free spins until after I had deposited a little more than the required amount. Support led me to believe that using Bitcoin from a few different wallets that I had laying around was just fine.  And you can plainly see that I deposited all funds before I spun a single spin, or placed a single bet. 

The "explanation" you just provided makes you seem likely a casino that isn't to be trusted, because you guide players to follow proper steps to deposit money, but then if a player wins, all of a sudden, you re-nig on everything you originally stated. If your terms and conditions are truly solid, you wouldn't be able to have your support representatives misleading players about your deposit and promotional practices, because that would in turn make your entire business fraudulent, and untrustworthy.  If anyone should be blacklisted... It's 7bit casino.

I am trying to cashout from 7bitcasino and I am being told that I will be cashed out by 10 UTC AM time but I have already been waiting about  5 hours to even be told this. Not only that, when I tried to log back in to play, I was told my account was locked and when I talked to chat they claimed it wasn't and using the same sign in credentials I was all of a sudden able to sign in... I don't know if it is just me but is anyone else being treated like this?

7bitcasino says "ok so its not instant its only during certain hours"

Hi Anna,

Provide me with your casino username, please. 

I eventually received my cashout 11 hours later and a mere 5 free spins I'm guessing to compensate for the wait  that's after a 0.099 deposit  

AnnaDawn wrote:

I eventually received my cashout 11 hours later and a mere 5 free spins I'm guessing to compensate for the wait  that's after a 0.099 deposit  

Good news. We are happy it all has been sorted out. Thank you for letting us know. 

Cheers.

Yes that is GREAT news. But what ISN'T great news, is that they stole over 1.1BTC from me, and are the SHADIEST MOFO'N "CASINO" AROUND! THAT IS... IF YOU EVEN WANT TO CALL THEM A CASINO AT ALL.

Merry Christmas everyone.  I took a break from the family for a few, and played during my break.  However, I've had multiple issues with 7bitcasino today.  Really disappointed by them. 

First issue:  They advertised free spins for Christmas today with a minimum deposit of $20.  I deposited 0.0015BTC which at the time with the USD BTC exchange rate is $21.50.  Live chat denied my bonus claiming I had to deposit 0.0025 BTC.  Then when I questioned them, and try to understand why they said $20 if they didnt mean it, the live chat rep disappeared and ignored my messages.

Anyways, the good news might have been I turned a 0.0015 BTC deposit, into a 0.003x BTC withdrawal request.  But its been about 6 hours now and still no payment.  When I contacted 7bit support a few minutes ago and spoke to David, he said it takes a minimum of 24 hours and up to 3 days to process a withdrawal.  I just thought everyone else should know about these stupid withdrawal policies.

I played on another SOFTSWISS site called betchain, after I requested my cash out from 7bitcasino.com.  I was able to successfully deposit, claim my bonus, cash out, and receive my cash out all in 1.5 hours.  While this screwed up 7bitcasino.com cant even do any of these things.

To add to my terible experience, when I looked at my deposits, it seems 7bitcasino has been deducting tiny amounts from my deposits.  For example, if I send 0.0015BTC I only get credited with 0.00149xxx BTC. If I deposit 0.01 I get credited with 0.009xxxBTC. Where did the rest of the change go I wonder? 

Live chat pretended they didnt know what was going on with these tiny deductions... and started talking about some cubits blockchain commission, and finally referred me to cubits who is 7bitcasinos payment processor.  I checked and betchain also uses cubits as do apparently many SOFTSWISS sites.  None of the other casinos deduct any kind of "Blockchain cubits commission" from the amount deposited so why do these people? 

I'm really dissapointed by these theives at 7bitcasino.com and hope the casino rep can explain what is going on and how they plan to resolve the matters.

Thank you for your attention.

As an update cash out was completed, but took over 6 hours and me having to get upset with support to achieve it.  Really disappointing stuff here.

Hi Simple222,

Sorry to hear about it. Could you please provide me with your casino username? We're going to notify the casino rep. 

Thank you.

Mary Christmas Simple222

I'm really sorry about your bad experience with us, but I cannot agree with issssue regarding your minimum deposit. As I understood you read T&C and you must seen in the first paragraph that if you make deposit in BTC - minimum deposit is 0.0025 BTC. 

Kindly advise your player account nickname at 7bitcasino, because I didn't find no one player with nickname Simple222 (sometimes they coincide). Otherwise I cannot check what is going on with your deposit

Looking forward to your reply

Hi Olga and Melissa,

Thanks for your prompt replies on the matter above.  I sent both of you a PM with my email address used on 7bitcasino.

Olga - thank you for your reply regarding the free spins bonus you offered.  As you have highlighted, it shows the minimum deposit to be $20 which 0.0015btc is more than today, and even when I made my deposit yesterday.  I noticed you didnt respond to the other points I mentioned, and I was wondering why that was as I'm keen to hear the reasons.

Feel free to let me know if you would like any further information.

Simple222.

Hi Simple222,

Just received your PM, thank you! Now we can check your account and give you the rest answers)

As bitcoin course is not stable we made minimum deposit in BTC 0.0025 and this is reflected in T&C

Will revert :)

Thanks

Dear Simple222,

When you make a deposit with Cubits you can see that it costs 0.5% from deposit

Players are informed about it before they did a deposit

As I can see form our system, you received your money in 6 hours...It's faster than declared 24 hours 

Anyway please take my apologies for negative experience with us
We would like to present you 25% reload bonus on any deposit you made :)
Support team was informed about you, please ask them in chat

All the best)

Hi Olga,

Thanks for your responses and offer, but after the experience I've had I dont think I will ever be playing at 7bitcasino.com again.  There is simply no incentive for me to do so since I go at a loss right before I even start playing with the amount that is deducted as a cubits fee.  None of the other SOFTSWISS sites charge a cubits fee, and they all use cubits.  So I'm not sure why you guys do. 

Thanks for the 25% reload offer, but I'm not really interested in chatting to support at 7bitcasino.com.  The last two times I did the chat rep disappeared and ignored my questions, so I'm not trying again.

I hope you have enjoyable holidays and good luck with your casino, but I'll be playing elsewhere.

Hi Simple222,

Thank you for all your comments, it's very important for us to know where we must be better!

Play with us or not it's only oup to you. As I can see, you were very lucky player with us for one year and won a lot more than deposited. So if you are tired of winning here, we understand .

I hope you'll change your mind and we would be happy to see you with us again, when you are ready for next BIG WIN with us 

Sincerely yours,

Olga

Hi there, I bought some freespins at Mars casino four days ago and have not received the bonus yet.. could you please have a look into it for me?

You purchased them on Friday which is not 4 days ago.  They were requested yesterday.  I do have a result and I'll be writing to you in the morning.

Hi FLAPPJAKK,

Nice to meet you)

Kindly advise your nickname and I check with support team what was happen with your bonus 

Best regards,

Olga

Hey there I purchased 25 freespins at mars casino three days ago but still have received.. could you please let me know an expected timeframe? Be much appreciated username flappjakk   Email [email protected]. Thanks

Please private message Blueday for your request. I would think there is a delay because it is the weekend. You should be credited Monday.

I already chased this up this morning and still no reply.  Thanks for your patience.

For future "chasing of chips"  - please head on over and post in the Members Claimed shop items thread.

I just deposit but no welcome bonus i get.. i'm looking for help in live chat but no body answer. Please...

Could you please provide me with your casino username so we can inform them? 

Hi k3ndi, nice to meet you)

Please send me your nickname or email address you have registered your player account.

Looking forward to your reply 

Hi Olga.. Everything has been clear and i got all the bonuses with full of satisfied. Looking forward to take the 2nd  welcome bonuses soon. Hope i have more luck then before. Thanks for your assistance.

Hi k3ndi, 

I'm glad that problem is solved! Enjoy you time with 7bitcasino :)

Good luck!

I'm new to this site and i just wanted to share my experience when i tried to sign up with Mars casino and claim the LCB exlcusive deposit bonus. This is the conversation i had with the online chat support agent when i tried to confirm if the bonus offer was active. In summary he brushed my query about the lcb bonus and when i asked him to check it he didn't bother and just said no. I had to trust that i followed the right process and deposited anyway, i did get the LCB bonus no thanks to him.

Reps name was "Clarke"

How can I help you?

hi i just found this site from lcb
what is the bonus package you guys have for new players?

hi
You can get 100% bonus plus 50 free spins on top of your first deposit from €$20 / 0.0025 BTC
SUPERLCB
i came from lcb website
i will be using that code

hi
i've signed up

no, the bonus is automatic

i know but the lcb bonus is different
Amount: 125% up to 200€/ 0.5 BTC + 125 free spins. How to claim the bonus: Players need to sign up through our LINK and make a minimum deposit.
hello?

at the moment 100% + 50 FS is the offer we have

ok are you able to check deposit codes
can you check the SUPERLCB code to see if that is active

it's not active at the moment

whats wrong with you
dont you like your job
that code works
you didnt even check
as somebody representing the casino to customers you do a pretty poor job
it' work automatic, but the bonus won't be added due to the fact is not active
well i just got the bonus

sorry for the delay in replying many customers at the same time
sure...
well doesnt look like you can help me anyway, i had to figure it out myself. thanks i'm closing this chat

I thought chat support is meant to be helpful, this person obviously doesnt care.

Hi c00k13, Thanks for sharing your experience. Sometimes chat support are not aware of exclusive offers, they are trained and made aware of their own casinos standard offers but sometimes the communication line is broken when it comes to affilite websites offering exclusive bonuses. In order to make sure you get our exclusive offers without any issues just make sure to sign up from our links, clear cookies just in case.

Hi c00k13 

Nice to meet you) Please accepts my apology and apology on behalf of Clark for such first experience with Mars.Casino indeed. You are absolutely right. I understand that no one was supposed to get hurt, but Clark had a very hard work day and he was a little bit confused with all exclusive bonuses. I hope you continue to play with us and enjoy your favourites games. I'm sure you will be satisfied by casino work. Wish you all the best and big win!!! 

Good luck 

Hi,

I got screwed by the chat support agent which not only provided me with the wrong bonus i requested but tried to justify it by saying he gave me a better bonus. I was trying to claim the LCB chip, he told me i needed to deposit in order to claim it, i deposited then he wanted me to deposit more, so i did. after that he gave me the wrong bonus that tied up my money to wagering and went as far as saying he gave me a much better bonus. I was being quite nice about this until the end when i just lost patience.

David
joined
David

hi
hi david
i claimed a chip through jswqzs.com
can you check to see if you guys have recevied the request
my username is c00k13
David

just a moment, please
you received the request right
so i make another deposit you can add it yes?
David

you can get 25% bonus on top of your next deposit from 20$/euro or 0.0025BTC
i dont require the bonus since the chip requires that i deposit without bonus
David

please re-phrase
its ok i depositing now
David

ok
ok david i have deposited
can you please add the btc chip thankyou
????
no david that is not the bonus i was talking about
jswqzs.com
i bought a chip from there
David

what bonus do you want?
ohh my god.. please dont tell me you were talking about something else.. i was very clear with my enquiry
David

you made a deposit of 10
LCB member shop profile for c00k13
mBTC worth $20
$5
David

what bonus do you want?
this is from affiliate site
i told you
hi david
i claimed a chip through jswqzs.com
can you check to see if you guys have recevied the request
my username is c00k13
David

just a moment, please
you received the request right
so i make another deposit you can add it yes?
:(
david
you make me sad
David

sorry
when you told me you are checking and ask me to deposit. i even confirmed with you
David

Im here
looking on your account
you see my first deposit bonus, its special one not the same as what this casino offer
because i signed up through affiliate
David

sorry, you are confusing me
that affiliate has agreement with this casino
David

what bonus you want to receive now?
atm
well, if you are not aware of the external offers you should have told me
ok the chip is a bitcoin chip
to the value of $20
David

according to which promo please ?
https://jswqzs.com/users/shop
David

ok, got it!
we received a request from LCB
thas right
David

but we couldn't add a bonus
right thats what you said
David

because you needed to deposit
because i need to make a deposit
so now i deposit
you can add the chip
David

difference should be at least 20 Eur
nono
i made that 20 deposit on my first deposit
David

it doesn't work like this
since last free bonus you need to deposit 20Eur min
you deposited 10 atm
please add another 10
sigh
David

and we'll be able to add a bonus
fine
David

sorry, it's per bonus terms
but no more tricks ok david
its not nice what just happened. but you can make it up to me
just add those free spins before i make the next 10 deposit
ok i am depositing
David

please stay with me
will you add those 5 free spins you were talking about
can you answer quick because i am on the verification screen and it will time out
David

oh, no no... spins it was an offer for your first 10 deposit
If I add spins
ok nvm
David

wont be able to add LCB bonus =(
please stay here
adding bonus
ok i deposited the 10
can you add the lcb
David

sec
David

added
nono david
its for bitcoin
worth $20
i want to try bitcoin
its a bitcoin bonus :(
David

sorry, what do you mean ?
$5.00
cost
7Bit Casino
mBTC worth $20
David

it's 20 bonus
its a bitcoin bonus
specifically for bitcoin
sigh
because thats what it is
i have 100% match bonus from here which i can take but i didnt because the lcb one is for bitcoin
LCB member shop profile for c00k13
mBTC worth $20
$5
you see it specifically states Mbtc worth $20
not $20
David

please show me Send me an offer where you saw it
https://jswqzs.com/users/shop
come on david..........
now you make my real money tied up with bonus
David

I already added a bonus to you
lcbshop.jpg
david! i dont want the bonus you added because its the wrong one
LCB Shop bonus is for Mbtc
please change it to bitcoin
David

We do not have the opportunity to change the bitcoins on
if you dont know how to can you please get a manager to do it because we dont need to have this conversation
obviously you cant do it because you added the bonus for the wrong monetary value
if you had added it for bitcoin first then we would not have this problem
this is very frustrating david
please if you don't know how to change it please get a manager who knows
i've done everything requested and i now need you to do the right thing
David

[email protected]
Leo
can you please request to come to chat
i'm sure there is a manager available on chat
david i just need you to fix this
please dont make me do so much for a mistake that you made
i just want to fix and add the correct bonus
David

we do not have a currency exchange license
we are not exchanging currency
omg!
the bonus is for bitcoin
its like when you add free spins for bitcoin
i play at other casino's like this i know the difference, i can play in any money value and they can add free spin for bitcoin value
if you dont believe me you try, add some free spin but in bitcoin
David

Do you make a deposit in then you can get the bonus only but not in another currency
we can not change the currency
sure i understand that, but this bonus is seperate
not tied up with casino bonus
its for bitcoin value
thats how it works
everyone at the lcb site
David

You received a bonus 100%
receives the same
David

20
i know thats what you gave me
but thats not what i wanted
you know why? because your bonus is bonus money that ties my deposit to wager
not only that but now i cant play certain games
its no good
the LCB bonus is seperate
its the same to say receive free spins, it doesnt make my money connect with bonus
David

LCB bonus is for currency only BTC EUR and USD
david that is not true
David

you made a deposit
david
the currency shows $
and also that is not true, many other lcb users use
and purchase this chip
come on man! we dont need argument
just fix it
you gave me 100% match, not LCB
i dont want that
i want LCB
David

I can not change the bonus for you
well is that my fault?
you turned my real money to useless
i must wager 900
i cant even withdraw
you understand the problem for me?
David

In what currency did you make a deposit in which currency I and I added you a bonus
david we dont need to argue about this
David

I can not change the currency and the bonus for you
why are you trying to argue? just give me the right bonus
im not asking you to change my currency
the LCB chip is a bitcoin chip
its simple
David

I can not give you a bonus in another currency
then why did you not god damn say this
instead tell me you know what bonus im talking about
only to fck me up
David

Please provide me with your username or an email address you've registered with.
i gave that to you
c00k13
David

You just received a bonus of 100%
i know that. did i ask you for that bonus david?
DID I ASK YOU FOR 100% match
David

you ballance 40
or did i ask you for LCB BONUS
David

you deposit 20
fcking hell
stop telling me shit i already know
answer my question
did i ask you for 100% match bonus
or did i ask you for LCB bonus
David

LCB BONUS on curency usd btc eur
you deposit
not only did you fck me up on the bonus. the wager is 40x your bonus is 45x
so you fck me up double
david what did i do to you to deserve this?
i was being very nice and polite to you right
David

sorry for a delay with response, we have a high volume of chats here
I've added you a much better bonus than LCB
better for who? you or the casino?
and maybe you might think so. but i dont agree. and i asked you for the lcb bonus not what bonus you think is better
but thankyou for acknowledging the fact that you added a different bonus to what i requested
now if we can move forward and fix this i would appreciate it

You posted this in the members claimed shop items section and I did respond to you in that thread.  I believe the shop item should be clarified in that, if you deposit with say dollars or euros or any other currency, they will credit you with that currency.  If you deposit with bitcoin, you will be credited with bitcoin.  The shop item will be updated to clarify this.

Hi! I signed up to Mars casino using your link, then using your link I made a deposit also. I'm wondering if anyone can tell me how long this will take before I receive my $3 bonus? Its been nearly a week...

Hello Felicity Allen,

Could you please send me your casino username in PM inbox and we'll check with the Casino Rep what happened.

Hi Felicity :)

Hope you doing well. Players who registered using lcb link received an improved welcome bonus on first deposit 125% up to 200€/ 0.5 BTC + 125 free spins (bonus code SUPERLCB)  

Also at LCB shop, you can find a bonus 25 free spins from Mars.Casino - cost 2LCB$

Kindly ask you to provide me with a link where you found a bonus 3$ for registration using lcb link.

Looking forward to your reply

The rep can't help you with this.  I have sent it off and am waiting for a reply.  If you want to contact me again about it, please private message me.

Hi ive been waiting since may 4th for my bitcoin withdrawal .  I already have had a succesful wirhdrawal made from mars and 7bit casino . But this one is taking so long, please see if you can help me with this at all. 

[email protected]

Hello princessccxo,

Thank you for providing us with your casino username. The casino has been notified. Keep an eye on this thread.

any update ?

Hello princessccxo,

No, we still haven't received a reply from the casino. Most of the Casino Representatives don't work on weekends, so let's wait until Monday to see what they'll have to say.

Nothing still nothing today.  I don't understand what is going on with this . No one can even help me or tell me anything. 

Hello princessccxo,

The Casino Rep has advised us that she sent your username to the Casino Finance Department. They are looking into it. We'll let you know what's going on as soon as the Casino Rep replies to us.

That's the same thing they have been telling me for a week now