7Bit Casino, KatsuBet Casino Support and Complaints Thread

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Last post made 20 days ago by JovanaV
7BitCasino
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  • But why didn't you do this originally? Why is your system having errors? Do you suppose you might learn something from this? Something that might change the taste that this sort of unprofessional, and unruly display of management, and accepting responsibility for the system that you hold so high that players from all over deposit money in the chance they may win, and receive that money as quickly as you accepted it for wagering at your establishment, into something pleasant that will bring MORE business to you, rather than leaving your business open for eternal scrutiny for blaming a player for using a bonus that the support team that YOU are responsible for knowingly gave to a player, with full knowledge that should they get lucky, your losses would be minimal due to you enacting a motion that would allow you to weasel your way out of paying out when a player wins at your casino? I have the impression that you probably train your support team to give out bonuses that provide the player with false hope of actually getting lucky, and becoming a big winner... Guess I'll have to take what you give me ... But hear me now. YOU ARE MAKING A HUGE MISTAKE for pulling this sort of s***, and if I don't personally aid in your demise, then I guarantee KARMA will!

    2.9/ 5

  • Thank you for your post.

    We are sorry for the inconvenience you've experienced. We encaurage our users to read the Conditions before taking bonuses and deposit in accordance to the Terms, so that the bonuses will be added automatically and properly. Otherwise, user is not eligible for getting the bonus automatically. Our support representatives are always online to help over the chat, email or contact form and ready to help with any questions that may appear. As long as the bonuses were added manually, the problem appeared in this particular case cannot be considered as a common and, as it was mentioned before, the user should have refrained from taking advantage from this situation. As it's stated at the casino Terms, 7bitcasino.com has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user. However, the management came to the agreement to make an exception for this user taking to the account that this is upon our responsibility as well.

    Our welcome promotion for the first deposit includes 100% match bonus plus 4 free spins bonuses totalling 100 free spins. Playing with another bonus after playing with 100% match bonus and 4 free spins bonuses and without making a deposit means that this bonus is considered as a free bonus with a regular 5 times max cashout rule.

     

  • at the same time - SHADY casino! Turned my $1200 winnings into $170.  DO NOT DEPOSIT HERE - AND IF YOU DO AND IF YOU WIN, DO NOT EXPECT TO WITHDRAWAL!!!

    angry

    I believe this casino is run by teenagers.

    thumbs_down

     

  • OK - 7Bit  - now you need to answer for this:

    The banner I clicked on to sign up with you came from bitcoinchaser.com

    The precise url is http://bitcoinchaser.com/bitcoin-casino-no-deposit-bonus/

    I will also attach the image that specifically shows 175 free spins for the welcome bonus.

    I had to ask for each of the free spins from live chat, which only doled them out in 25 free spin increments.

    The 5th free spin bonus WAS NOT A GLITCH, so I'd like to ask for the remainder of my winnings.

    7bit Welcome bonus 175 FREE SPINS

    Thanks in advance for your cooperation!

     

    angel

  • Hi drjugz,

    We've forwarded your message to the casino. Keep you posted.

  • Dear drjugz,

    All welcome promotions at 7BitCasino have the minimum deposit required and it is €$20 / 0.05 BTC. As long as the initial deposit was less than it is required to receive the bonus according to the promotion advertised, your complaint can not be considered reasonable.

    As well, please note that all the free spins bonuses advertised along with the first deposit match bonus are being added in installments of 25 Free Spins a day.

    Merry Christmas and a Happy New Year!

  • 7bitcasino wrote:

    Dear drjugz,

    All welcome promotions at 7BitCasino have the minimum deposit required and it is €$20 / 0.05 BTC. As long as the initial deposit was less than it is required to receive the bonus according to the promotion advertised, your complaint can not be considered reasonable.

    As well, please note that all the free spins bonuses advertised along with the first deposit match bonus are being added in installments of 25 Free Spins a day.

    Merry Christmas and a Happy New Year!

    That doesn't make any sense. Why award any promotion at all if no one can win, or complain.  I didn't play any of my deposit or free spins until after I had deposited a little more than the required amount. Support led me to believe that using Bitcoin from a few different wallets that I had laying around was just fine.  And you can plainly see that I deposited all funds before I spun a single spin, or placed a single bet. 

    The "explanation" you just provided makes you seem likely a casino that isn't to be trusted, because you guide players to follow proper steps to deposit money, but then if a player wins, all of a sudden, you re-nig on everything you originally stated. If your terms and conditions are truly solid, you wouldn't be able to have your support representatives misleading players about your deposit and promotional practices, because that would in turn make your entire business fraudulent, and untrustworthy.  If anyone should be blacklisted... It's 7bit casino.

    4.3/ 5

  • I am trying to cashout from 7bitcasino and I am being told that I will be cashed out by 10 UTC AM time but I have already been waiting about  5 hours to even be told this. Not only that, when I tried to log back in to play, I was told my account was locked and when I talked to chat they claimed it wasn't and using the same sign in credentials I was all of a sudden able to sign in... I don't know if it is just me but is anyone else being treated like this?

  • 7bitcasino says "ok so its not instant its only during certain hours"

  • Hi Anna,

    Provide me with your casino username, please. 

  • I eventually received my cashout 11 hours later and a mere 5 free spins I'm guessing to compensate for the wait shocked that's after a 0.099 deposit embarrassed 

  • AnnaDawn wrote:

    I eventually received my cashout 11 hours later and a mere 5 free spins I'm guessing to compensate for the wait shocked that's after a 0.099 deposit embarrassed 

    Good news. We are happy it all has been sorted out. Thank you for letting us know. 

    Cheers.

  • Yes that is GREAT news. But what ISN'T great news, is that they stole over 1.1BTC from me, and are the SHADIEST MOFO'N "CASINO" AROUND! THAT IS... IF YOU EVEN WANT TO CALL THEM A CASINO AT ALL.

  • drjugz wrote:

    Yes that is GREAT news. But what ISN'T great news, is that they stole over 1.1BTC from me, and are the SHADIEST MOFO'N "CASINO" AROUND! THAT IS... IF YOU EVEN WANT TO CALL THEM A CASINO AT ALL.
    Could you please tell me what happened? Do you want to provide us with your casino username, we can get in touch with them and ask for more info?
  • Merry Christmas everyone.  I took a break from the family for a few, and played during my break.  However, I've had multiple issues with 7bitcasino today.  Really disappointed by them. 

    First issue:  They advertised free spins for Christmas today with a minimum deposit of $20.  I deposited 0.0015BTC which at the time with the USD BTC exchange rate is $21.50.  Live chat denied my bonus claiming I had to deposit 0.0025 BTC.  Then when I questioned them, and try to understand why they said $20 if they didnt mean it, the live chat rep disappeared and ignored my messages.

    Anyways, the good news might have been I turned a 0.0015 BTC deposit, into a 0.003x BTC withdrawal request.  But its been about 6 hours now and still no payment.  When I contacted 7bit support a few minutes ago and spoke to David, he said it takes a minimum of 24 hours and up to 3 days to process a withdrawal.  I just thought everyone else should know about these stupid withdrawal policies.

    I played on another SOFTSWISS site called betchain, after I requested my cash out from 7bitcasino.com.  I was able to successfully deposit, claim my bonus, cash out, and receive my cash out all in 1.5 hours.  While this screwed up 7bitcasino.com cant even do any of these things.

    To add to my terible experience, when I looked at my deposits, it seems 7bitcasino has been deducting tiny amounts from my deposits.  For example, if I send 0.0015BTC I only get credited with 0.00149xxx BTC. If I deposit 0.01 I get credited with 0.009xxxBTC. Where did the rest of the change go I wonder? 

    Live chat pretended they didnt know what was going on with these tiny deductions... and started talking about some cubits blockchain commission, and finally referred me to cubits who is 7bitcasinos payment processor.  I checked and betchain also uses cubits as do apparently many SOFTSWISS sites.  None of the other casinos deduct any kind of "Blockchain cubits commission" from the amount deposited so why do these people? 

    I'm really dissapointed by these theives at 7bitcasino.com and hope the casino rep can explain what is going on and how they plan to resolve the matters.

    Thank you for your attention.

    Rated:

    5/ 5

  • As an update cash out was completed, but took over 6 hours and me having to get upset with support to achieve it.  Really disappointing stuff here.

  • Hi Simple222,

    Sorry to hear about it. Could you please provide me with your casino username? We're going to notify the casino rep. 

    Thank you.

  • Mary Christmas Simple222smiley

    I'm really sorry about your bad experience with us, but I cannot agree with issssue regarding your minimum deposit. As I understood you read T&C and you must seen in the first paragraph that if you make deposit in BTC - minimum deposit is 0.0025 BTC. 

    Kindly advise your player account nickname at 7bitcasino, because I didn't find no one player with nickname Simple222 (sometimes they coincide). Otherwise I cannot check what is going on with your deposit

    Looking forward to your reply

  • Hi Olga and Melissa,

    Thanks for your prompt replies on the matter above.  I sent both of you a PM with my email address used on 7bitcasino.

    Olga - thank you for your reply regarding the free spins bonus you offered.  As you have highlighted, it shows the minimum deposit to be $20 which 0.0015btc is more than today, and even when I made my deposit yesterday.  I noticed you didnt respond to the other points I mentioned, and I was wondering why that was as I'm keen to hear the reasons.

    Feel free to let me know if you would like any further information.

    Simple222.

  • Hi Simple222,

    Just received your PM, thank you! Now we can check your account and give you the rest answers)

    As bitcoin course is not stable we made minimum deposit in BTC 0.0025 and this is reflected in T&C

    Will revert :)

    Thanks

  • Dear Simple222,

    When you make a deposit with Cubits you can see that it costs 0.5% from deposit

    Players are informed about it before they did a deposit

    As I can see form our system, you received your money in 6 hours...It's faster than declared 24 hours 

    Anyway please take my apologies for negative experience with us
    We would like to present you 25% reload bonus on any deposit you made :)
    Support team was informed about you, please ask them in chat

    All the best)

  • Hi Olga,

    Thanks for your responses and offer, but after the experience I've had I dont think I will ever be playing at 7bitcasino.com again.  There is simply no incentive for me to do so since I go at a loss right before I even start playing with the amount that is deducted as a cubits fee.  None of the other SOFTSWISS sites charge a cubits fee, and they all use cubits.  So I'm not sure why you guys do. 

    Thanks for the 25% reload offer, but I'm not really interested in chatting to support at 7bitcasino.com.  The last two times I did the chat rep disappeared and ignored my questions, so I'm not trying again.

    I hope you have enjoyable holidays and good luck with your casino, but I'll be playing elsewhere.

  • Hi Simple222,

    Thank you for all your comments, it's very important for us to know where we must be better!

    Play with us or not it's only oup to you. As I can see, you were very lucky player with us for one year and won a lot more than deposited. So if you are tired of winning here, we understand smiley.

    I hope you'll change your mind and we would be happy to see you with us again, when you are ready for next BIG WIN with us wink

    Sincerely yours,

    Olga

  • Hi there, I bought some freespins at Mars casino four days ago and have not received the bonus yet.. could you please have a look into it for me?

    3.9/ 5

  • FLAPPJAKK wrote:

    Hi there, I bought some freespins at Mars casino four days ago and have not received the bonus yet.. could you please have a look into it for me?

    You purchased them on Friday which is not 4 days ago.  They were requested yesterday.  I do have a result and I'll be writing to you in the morning.

    3.9/ 5

  • Hi FLAPPJAKK,

    Nice to meet you)

    Kindly advise your nickname and I check with support team what was happen with your bonus smiley

    Best regards,

    Olga

  • Hey there I purchased 25 freespins at mars casino three days ago but still have received.. could you please let me know an expected timeframe? Be much appreciated username flappjakk   Email [email protected]. Thanks

    3.9/ 5

  • Please private message Blueday for your request. I would think there is a delay because it is the weekend. You should be credited Monday.

  • FLAPPJAKK wrote:

    Hey there I purchased 25 freespins at mars casino three days ago but still have received.. could you please let me know an expected timeframe? Be much appreciated username flappjakk Email [email protected]. Thanks

    I already chased this up this morning and still no reply.  Thanks for your patience.

    For future "chasing of chips"  - please head on over and post in the Members Claimed shop items thread.

    3.9/ 5

  • I just deposit but no welcome bonus i get.. i'm looking for help in live chat but no body answer. Please...

  • k3ndi wrote:

    I just deposit but no welcome bonus i get.. i'm looking for help in live chat but no body answer. Please...

    Could you please provide me with your casino username so we can inform them? 

  • Hi k3ndi, nice to meet you)

    Please send me your nickname or email address you have registered your player account.

    Looking forward to your reply 

  • Olga 7bitcasino wrote:

    Hi k3ndi, nice to meet you)

    Please send me your nickname or email address you have registered your player account.

    Looking forward to your reply 

    Hi Olga.. Everything has been clear and i got all the bonuses with full of satisfied. Looking forward to take the 2nd  welcome bonuses soon. Hope i have more luck then before. Thanks for your assistance.

  • Hi k3ndi, 

    I'm glad that problem is solved! Enjoy you time with 7bitcasino :)

    Good luck!

  • I'm new to this site and i just wanted to share my experience when i tried to sign up with Mars casino and claim the LCB exlcusive deposit bonus. This is the conversation i had with the online chat support agent when i tried to confirm if the bonus offer was active. In summary he brushed my query about the lcb bonus and when i asked him to check it he didn't bother and just said no. I had to trust that i followed the right process and deposited anyway, i did get the LCB bonus no thanks to him.

    Reps name was "Clarke"

    How can I help you?

    hi i just found this site from lcb
    what is the bonus package you guys have for new players?

    hi
    You can get 100% bonus plus 50 free spins on top of your first deposit from €$20 / 0.0025 BTC
    SUPERLCB
    i came from lcb website
    i will be using that code

    hi
    i've signed up

    no, the bonus is automatic

    i know but the lcb bonus is different
    Amount: 125% up to 200€/ 0.5 BTC + 125 free spins. How to claim the bonus: Players need to sign up through our LINK and make a minimum deposit.
    hello?

    at the moment 100% + 50 FS is the offer we have

    ok are you able to check deposit codes
    can you check the SUPERLCB code to see if that is active

    it's not active at the moment

    whats wrong with you
    dont you like your job
    that code works
    you didnt even check
    as somebody representing the casino to customers you do a pretty poor job
    it' work automatic, but the bonus won't be added due to the fact is not active
    well i just got the bonus

    sorry for the delay in replying many customers at the same time
    sure...
    well doesnt look like you can help me anyway, i had to figure it out myself. thanks i'm closing this chat

    I thought chat support is meant to be helpful, this person obviously doesnt care.marssupport

    3.9/ 5

  • Hi c00k13, Thanks for sharing your experience. Sometimes chat support are not aware of exclusive offers, they are trained and made aware of their own casinos standard offers but sometimes the communication line is broken when it comes to affilite websites offering exclusive bonuses. In order to make sure you get our exclusive offers without any issues just make sure to sign up from our links, clear cookies just in case.

  • Hi c00k13 smiley

    Nice to meet you) Please accepts my apology and apology on behalf of Clark for such first experience with Mars.Casino indeed. You are absolutely right. I understand that no one was supposed to get hurt, but Clark had a very hard work day and he was a little bit confused with all exclusive bonuses. I hope you continue to play with us and enjoy your favourites games. I'm sure you will be satisfied by casino work. Wish you all the best and big win!!! 

    Good luck wink

  • Hi,

    I got screwed by the chat support agent which not only provided me with the wrong bonus i requested but tried to justify it by saying he gave me a better bonus. I was trying to claim the LCB chip, he told me i needed to deposit in order to claim it, i deposited then he wanted me to deposit more, so i did. after that he gave me the wrong bonus that tied up my money to wagering and went as far as saying he gave me a much better bonus. I was being quite nice about this until the end when i just lost patience.7bit

     

    David
    joined
    David

    hi
    hi david
    i claimed a chip through jswqzs.com
    can you check to see if you guys have recevied the request
    my username is c00k13
    David

    just a moment, please
    you received the request right
    so i make another deposit you can add it yes?
    David

    you can get 25% bonus on top of your next deposit from 20$/euro or 0.0025BTC
    i dont require the bonus since the chip requires that i deposit without bonus
    David

    please re-phrase
    its ok i depositing now
    David

    ok
    ok david i have deposited
    can you please add the btc chip thankyou
    ????
    no david that is not the bonus i was talking about
    jswqzs.com
    i bought a chip from there
    David

    what bonus do you want?
    ohh my god.. please dont tell me you were talking about something else.. i was very clear with my enquiry
    David

    you made a deposit of 10
    LCB member shop profile for c00k13
    mBTC worth $20
    $5
    David

    what bonus do you want?
    this is from affiliate site
    i told you
    hi david
    i claimed a chip through jswqzs.com
    can you check to see if you guys have recevied the request
    my username is c00k13
    David

    just a moment, please
    you received the request right
    so i make another deposit you can add it yes?
    :(
    david
    you make me sad
    David

    sorry
    when you told me you are checking and ask me to deposit. i even confirmed with you
    David

    Im here
    looking on your account
    you see my first deposit bonus, its special one not the same as what this casino offer
    because i signed up through affiliate
    David

    sorry, you are confusing me
    that affiliate has agreement with this casino
    David

    what bonus you want to receive now?
    atm
    well, if you are not aware of the external offers you should have told me
    ok the chip is a bitcoin chip
    to the value of $20
    David

    according to which promo please ?
    https://jswqzs.com/users/shop
    David

    ok, got it!
    we received a request from LCB
    thas right
    David

    but we couldn't add a bonus
    right thats what you said
    David

    because you needed to deposit
    because i need to make a deposit
    so now i deposit
    you can add the chip
    David

    difference should be at least 20 Eur
    nono
    i made that 20 deposit on my first deposit
    David

    it doesn't work like this
    since last free bonus you need to deposit 20Eur min
    you deposited 10 atm
    please add another 10
    sigh
    David

    and we'll be able to add a bonus
    fine
    David

    sorry, it's per bonus terms
    but no more tricks ok david
    its not nice what just happened. but you can make it up to me
    just add those free spins before i make the next 10 deposit
    ok i am depositing
    David

    please stay with me
    will you add those 5 free spins you were talking about
    can you answer quick because i am on the verification screen and it will time out
    David

    oh, no no... spins it was an offer for your first 10 deposit
    If I add spins
    ok nvm
    David

    wont be able to add LCB bonus =(
    please stay here
    adding bonus
    ok i deposited the 10
    can you add the lcb
    David

    sec
    David

    added
    nono david
    its for bitcoin
    worth $20
    i want to try bitcoin
    its a bitcoin bonus :(
    David

    sorry, what do you mean ?
    $5.00
    cost
    7Bit Casino
    mBTC worth $20
    David

    it's 20 bonus
    its a bitcoin bonus
    specifically for bitcoin
    sigh
    because thats what it is
    i have 100% match bonus from here which i can take but i didnt because the lcb one is for bitcoin
    LCB member shop profile for c00k13
    mBTC worth $20
    $5
    you see it specifically states Mbtc worth $20
    not $20
    David

    please show me Send me an offer where you saw it
    https://jswqzs.com/users/shop
    come on david..........
    now you make my real money tied up with bonus
    David

    I already added a bonus to you
    lcbshop.jpg
    david! i dont want the bonus you added because its the wrong one
    LCB Shop bonus is for Mbtc
    please change it to bitcoin
    David

    We do not have the opportunity to change the bitcoins on
    if you dont know how to can you please get a manager to do it because we dont need to have this conversation
    obviously you cant do it because you added the bonus for the wrong monetary value
    if you had added it for bitcoin first then we would not have this problem
    this is very frustrating david
    please if you don't know how to change it please get a manager who knows
    i've done everything requested and i now need you to do the right thing
    David

    [email protected]
    Leo
    can you please request to come to chat
    i'm sure there is a manager available on chat
    david i just need you to fix this
    please dont make me do so much for a mistake that you made
    i just want to fix and add the correct bonus
    David

    we do not have a currency exchange license
    we are not exchanging currency
    omg!
    the bonus is for bitcoin
    its like when you add free spins for bitcoin
    i play at other casino's like this i know the difference, i can play in any money value and they can add free spin for bitcoin value
    if you dont believe me you try, add some free spin but in bitcoin
    David

    Do you make a deposit in then you can get the bonus only but not in another currency
    we can not change the currency
    sure i understand that, but this bonus is seperate
    not tied up with casino bonus
    its for bitcoin value
    thats how it works
    everyone at the lcb site
    David

    You received a bonus 100%
    receives the same
    David

    20
    i know thats what you gave me
    but thats not what i wanted
    you know why? because your bonus is bonus money that ties my deposit to wager
    not only that but now i cant play certain games
    its no good
    the LCB bonus is seperate
    its the same to say receive free spins, it doesnt make my money connect with bonus
    David

    LCB bonus is for currency only BTC EUR and USD
    david that is not true
    David

    you made a deposit
    david
    the currency shows $
    and also that is not true, many other lcb users use
    and purchase this chip
    come on man! we dont need argument
    just fix it
    you gave me 100% match, not LCB
    i dont want that
    i want LCB
    David

    I can not change the bonus for you
    well is that my fault?
    you turned my real money to useless
    i must wager 900
    i cant even withdraw
    you understand the problem for me?
    David

    In what currency did you make a deposit in which currency I and I added you a bonus
    david we dont need to argue about this
    David

    I can not change the currency and the bonus for you
    why are you trying to argue? just give me the right bonus
    im not asking you to change my currency
    the LCB chip is a bitcoin chip
    its simple
    David

    I can not give you a bonus in another currency
    then why did you not god damn say this
    instead tell me you know what bonus im talking about
    only to fck me up
    David

    Please provide me with your username or an email address you've registered with.
    i gave that to you
    c00k13
    David

    You just received a bonus of 100%
    i know that. did i ask you for that bonus david?
    DID I ASK YOU FOR 100% match
    David

    you ballance 40
    or did i ask you for LCB BONUS
    David

    you deposit 20
    fcking hell
    stop telling me shit i already know
    answer my question
    did i ask you for 100% match bonus
    or did i ask you for LCB bonus
    David

    LCB BONUS on curency usd btc eur
    you deposit
    not only did you fck me up on the bonus. the wager is 40x your bonus is 45x
    so you fck me up double
    david what did i do to you to deserve this?
    i was being very nice and polite to you right
    David

    sorry for a delay with response, we have a high volume of chats here
    I've added you a much better bonus than LCB
    better for who? you or the casino?
    and maybe you might think so. but i dont agree. and i asked you for the lcb bonus not what bonus you think is better
    but thankyou for acknowledging the fact that you added a different bonus to what i requested
    now if we can move forward and fix this i would appreciate it

    Rated:

    4.1/ 5

  • You posted this in the members claimed shop items section and I did respond to you in that thread.  I believe the shop item should be clarified in that, if you deposit with say dollars or euros or any other currency, they will credit you with that currency.  If you deposit with bitcoin, you will be credited with bitcoin.  The shop item will be updated to clarify this.

  • Hi! I signed up to Mars casino using your link, then using your link I made a deposit also. I'm wondering if anyone can tell me how long this will take before I receive my $3 bonus? Its been nearly a week...

    3.9/ 5

  • Hello Felicity Allen,

    Could you please send me your casino username in PM inbox and we'll check with the Casino Rep what happened.

  • Hi Felicity :)

    Hope you doing well. Players who registered using lcb link received an improved welcome bonus on first deposit 125% up to 200€/ 0.5 BTC + 125 free spins (bonus code SUPERLCB)  

    Also at LCB shop, you can find a bonus 25 free spins from Mars.Casino - cost 2LCB$

    Kindly ask you to provide me with a link where you found a bonus 3$ for registration using lcb link.

    Looking forward to your reply

  • Felicity Allen wrote:

    Hi! I signed up to Mars casino using your link, then using your link I made a deposit also. I'm wondering if anyone can tell me how long this will take before I receive my $3 bonus? Its been nearly a week...

    The rep can't help you with this.  I have sent it off and am waiting for a reply.  If you want to contact me again about it, please private message me.

    3.9/ 5

  • Hi ive been waiting since may 4th for my bitcoin withdrawal .  I already have had a succesful wirhdrawal made from mars and 7bit casino . But this one is taking so long, please see if you can help me with this at all. 

    [email protected]

    Rated:

    4.5/ 5

  • princessccxo wrote:

    Hi ive been waiting since may 4th for my bitcoin withdrawal .  I already have had a succesful wirhdrawal made from mars and 7bit casino . But this one is taking so long, please see if you can help me with this at all. 

    [email protected]


    Hello princessccxo,

    Thank you for providing us with your casino username. The casino has been notified. Keep an eye on this thread.

    Rated:

    3.7/ 5

  • any update ?

  • princessccxo wrote:

    any update ?


    Hello princessccxo,

    No, we still haven't received a reply from the casino. Most of the Casino Representatives don't work on weekends, so let's wait until Monday to see what they'll have to say.

  • Sydney wrote:

    princessccxo wrote:

    any update ?


    Hello princessccxo,

    No, we still haven't received a reply from the casino. Most of the Casino Representatives don't work on weekends, so let's wait until Monday to see what they'll have to say.

    Nothing still nothing today.  I don't understand what is going on with this . No one can even help me or tell me anything. 

  • Hello princessccxo,

    The Casino Rep has advised us that she sent your username to the Casino Finance Department. They are looking into it. We'll let you know what's going on as soon as the Casino Rep replies to us.

  • That's the same thing they have been telling me for a week now

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