7Bit Casino, KatsuBet Casino Support and Complaints Thread

Why do you keep on saying I have multiple accounts?

Like I said I only have one account. Do ypu have proof that I have multiple accounts?

Can you show me your proof?

You are making up things because you won't pay.

Once again I'm going through this cash out process which I was approved for instant cash outs and it's not being instinct I'm using the same withdraw address as I did before they should be no problems you guys are lying to me why is my tash out not instant

I was playing in the casino site last March then I won 2894.40 in a
game.
I requested my withdrawal of 2894.40 to Skrill last Mach and they
have not paid me.
I sent them all the documents they asked for.
I contacted them through live chat support they always say 'I will
send a request to Finance department'
but I did not hear from them and they suddenly disabled my account.

Hello,platapavo

Please provide me with your email attached to 7BitCasino or account name and I will check this case.

You can send all the needed information in a private message.

Thanks,

Mary 

Hi platapavo,

Could you please update us on this case so we know if it is resolved? 

Dear Kerob, thank you for the request, according to our data you don't have any duplicates.

Have a great day,

Mary 

Dear jivahis, 

We understand that you are not happy with our verdict, we would be glad if you to feel better.
We re-opened your account and put your initial deposit back. It's the second time we are doing it. Hope that this time you won't ignore us and will make a cashout.
P.S. please note, we have already provided LCB representatives with official documents confirming your illegal actions.

Thanks for your time,

Mary 

This is completely false. I only registered my one account at your casino. I never registered twice. You are making up stories.

It is not resolved

Please do as the casino advised you. You can withdraw your deposit and get your money back. 

I sent a private message to the casino representatvive with my casino email address. 

I checked my inbox but no email from them.

Dear platapavo,

Thank you for providing us with your email.

Your account has multiple duplicates which we have informed you about via email and on other forums. That is why, according to T&C, we have returned your deposits and confiscated winnings.

Please login to your account and cashout your deposits.

After that, we'll close your account and you will be banned.

Thanks,

Mary 

I cashout my deposit, send it.

@7bitcasino hello?

Dear jivahis, 

In our system, it's clearly seen that you deposited on multiple accounts. Sorry, we really can't do anything once you violated terms.

Please log in and request cashout of your deposit.

Thanks,

Mary 

Dear @jivahis ,

We are really sorry, but you violated our terms and conditions. I don't want to insult you personally, it could be so somebody made a registration from your PC or IP.
We made all possible, added your deposit back to your balance in order for you to cash out,

Please cash out and we'll close your account after.

All the best,
Mary

7bitcasino, where is your proof!

Again, where are you getting this nonsense that I deposited on multiple accounts?? I only have one account. I deposited only on my account.

7bitcasino, do not ignore me and give me what I asked.

Dear platapavo, 

Please be assured that we have already provided LcB representatives with official documents proving our terms and conditions violation. Your complaint at another highly respected site has also been closed due to the ostensible truth of our actions.

You violated our terms, we could simply close your accounts and ban you. But we wanted to make you feel better in this delicate situation. We refunded your deposits and you have already cashed them out. 

Unfortunately, we can't provide you with more information due to our security policy. 

We feel sorry that this unpleasant situation happened.

All the best,

Mary 

I do not only want my deposit back. I want the money that I won which is more than 4000 Euros! I did not deposit on multiple accounts at all. This is not true and do not say your computer is reputable when you do not even pay winnings top players. When will you pay my money?

I managed to win $ 200 yesterday. As a result, I waited 7 hours for payment, did not wait, canceled and lost. And in the chat I was assured that they withdraw for a few hours. In general, this casino had my last deposit.

Sometimes they pay within an hour, 3 hours tops but in some cases it could take more than a day for them to process the withdrawal which is ridiculous if you ask me since they offered lightning fast withdrawal time.

Yeah, I like playing at 7bit, but I am well aware of one fact about playing there when I do. And that is that they take a day to a day and a half to process any withdrawal I've ever done there. BTC, ETH anything. They have always cashed me out though. Every time. I feel you @kerob though, the same situation you had, happened to me at 7bit's sister casino Mars, and I won't play there anylonger.

In the end its your own fault that you reversed the withdraw and lost the money ...

I know waiting can be very very aweful (thats why I never ever deposit at verajohn and playojo anymore due to their long withdraw times) but 200 dollar seems to be worth waiting a few hours if you ask me ... 

I dont think you can blame the casino for your loss in this case

this is not a complaint. I just made conclusions about this casino. and people let them know that they can not take out the means for a long time. I'm even sure that the delay in payment is made in order for the impatient player to lose

Oh but there we share the same thoughts friend ... I also think that it is a, very unfriendly, tactic that some casino's use !

Canceling your withdrawal is always your own choice of course but when a casino promised lightning fast withdrawal time they should see to it would go according to their words.

Hello, Kerob

We are very sorry that you feel this way. Hope you will change your mind and continue playing. 

Have a great day.

7BitCasino Team 

So I my deposit of .032 BCH was supposed to receive a promo according to a message from Anthony. That message was quickly retracted.

I didn't pay mind to it as I thought it was a match bonus which I'm not much into... I did however, ask about it the next day and was only rewarded with 12 spins by a different guy, Robert Rogers... so I played them.. and thats when I found an email that said I should have received 60 free spins over the weekend for that deposit. 

and here's my bch deposit which meets the promo requirements

I asked Robert Rogers why I didn't receive this promo, he responded with.. you asked for free spins and not the promo.. despite me telling him this should have been rewarded from my original deposit. 

well.. he ingored and refused.. so I sent an email to my vip rep, Alice.. who recently asked me to come back to the casino and enjoy the new and improved 7bit with better customer service and loyalty rewards for returning players. I have yet to receive a response from her... 

SO I GAVE UP ON THAT ISSUE.. then today

I didn't realize my deposit of LTC didn't meet the minimum posted just above the wallet address... which is .01 LTC = to like .60 US Cents.

It was Anthony who told me that my deposit of .0052 LTC was too low and it wouldn't show up and instead would be taken and used as a transaction fee.

here's that convo...

but according to the information on the deposit page... 

man.. I stopped playing here because other casinos are super friendly and try to do everything they can to provide a great experience.. even going out of their way and allowing deposits that are slightly under the minimum amount posted on the page. 

Is this the new and improved 7bit casino experience that Alice, my VIP rep promised me? Cause it doesn't even feel like these guys really want to help me at least, have some sort of decent experience.

I figured I'd reach out to you guys directly on here before I submit a review of my experience.

Hi goodkingfish,

Thanks for bringing this to our attention. We're going to notify the casino. 

MelissaN,

I appreciate that... Alice emailed me this morning about the first incident I mentioned and credited the free spin promo to my account. Hopefully, this is the first step in a positive change for the casino and the players experience. I'm not expecting the lost deposit issue to be resolved but if it is... even better!

Glad to hear that. Hope the casino will update you regarding the deposit too.

Dear goodkingfish,

Thanks for sharing your gambling experience.

Unfortunately, there is nothing we can do, the amount you deposited is under the minimum required amount. IT's clearly seen even on a screen you posted here.

We are very sorry you deposited this amount and hope that this misunderstanding won't change your good attitude to our brand.

Have a nice day,

Mary 

Aright it's getting close to a month that I have not been able to login to my 7bit account after I enabled 2fa authentication. I've spoke with Robert, Anthony and one other guy about the issue that started right after I logged out of the site. 

Here's the problem..

I try to login and after entering my password, the site appears to load but no 2fa authentication pops up and the site just sits on the "login screen." 

Nothing happens after that and for some reason.. all these support tickets or reports that these guys have been telling me are being submitted.. have yet to yeild any form of communication or response from 7bit or tech support. I know it's the 2fa issue because if I enter a wrong password.. the "wrong password" notification pops up. Is it possible to disable the 2fa in my account so I can get back in?

The only communication I seem to get is the emails letting me know that I have bonus/free play to enjoy.. which I can't.

I've been unable to claim or play any of the bonuses and free plays that I accumulated by several deposits made. 

Either the guys have not submitted the reports, somebody isn't getting them or they flat out.. don't care? I've come to you guys in the forum to see if you can help resolve this issue.

Sorry to hear it hasn't been sorted yet. We notified the casino rep to see what's going on. Keep you posted. 

Dear goodkingfish ,

Can you please provide me with your account name or email attached to your casino account? 

I will do my best to help you.

Thank you,

Mary 

[email protected]

any update would be appreciated... thanks

Hey @MelissaN,

Is it too soon to notify them, again?

They were notified the day you asked for the update here but we haven't heard from the casino rep yet. We'll email them again no problem. 

Dear goodkingfish, 

I have forwarded your account to VIP manager and she will check what the issue could happen.

Once we have updates, we will let you know.

All the best,

Mary 

I'm confused. Is this a tech issue or a VIP issue?

my 2fa security doesn't pop up for me to access my account is a VIP issue?

I have problems withdrawing but I didn't have any problem actually getting someone online but for them to actually respond to me it took a long time. Did you ever get free bonuses? They seem to have very bad incentives!!?

We're doing to notify the casino rep about your issue. Please provide me with your casino username. 

Hello, mamagotit

Can you please specify what exact issues with cashing out you are experiencing and yes, we have a reward system for our loyal players. 

Please provide me with your account's username. 

All the best,

Mary 

7Bit doesn't seem to have a rep on CM so I figure we can get a response from them directly regarding this promo. We've been told time and time again that slots must be relicensed and then approved by the proper comissions to have the RTP changed so many players found it hard to believe that all these steps were taken for 1 game to have it's RTP changed for 24 hours and then the process was repeated to have the RTP changed back afterwards. 

We notified the casino rep regarding your question, bonusball2019. Please keep an eye on this topic. 

how long does it take for my first cashout to be processed? i have been waiting for my first cashout for more than 6 hours now.

username ianhooi

It depends on the payment method you want to withdraw your money to. 

E-wallets: Instant
Credit/Debit Cards/Bank Transfer: 1-3 business days

Please let us know if you get the money.