1XBET Casino Support and Complaints Thread

Dear pulkita16,

We make every effort to reach out to them and send reminders every other day for this complaint, as well as others. Unfortunately, if the casino doesn’t respond, that’s beyond our control.

You’ve already received their response asking you to provide original files, as they don’t accept the current format due to security reasons, and to follow the instructions provided by the casino's security department.

We will continue reaching out to them regarding your case but if there are no more responses from their side, that is not up to us.

Thank you for understanding.

am I going to get a response on this?

Dear player,

The Security Department will respond to your message, and if you’d like to receive updates, you can contact our support team via live chat using your case number. This will help you stay informed on the progress.

Thank you for your patience.

Best regards,  
1xBet Support Team

They have still responded to me and I am not sure what to do anymore

seems like my money is gone

I am still waiting for them to reach out to me, I have also complaine with CEG but yall have no morals

just stole my money

moderators here are not helping either

Dear pulkita16,

We've contacted the casino rep again and asked for an update regarding your case. And if you hear back from them in the meantime, please let us know.

Thank you for your patience.

Dear Player,

Please let us know if you have recently requested an update from the Security Department via email or live chat. If so, could you inform us of their response? This will allow us to provide you with the best possible assistance regarding your case.

Thank you for your cooperation.

Yes I have requested an update from the security department via email and they have not responded to me at all, attached are the proofs.

I spoke to live chat and they say that I have to send the required documents to the security department which I already have.

Here's another response from your live chat

Dear pulkita16,

We contacted the casino rep again and referred them to your latest posts. Hopefully, there will soon be some progress regarding your case.

Thank you for your patience.

The security department is currently awaiting your KYC documentation. We will keep an eye on the resolution of your case. Should you need any clarification or further details, please feel free to consult with the same department via chat or email regarding the required format or method for submitting the requested documents.

As you can see above, they keep saying the same thing in a loop even after sending all the documents, this looks like a classic scam where they don't really want to pay out

what can I do?

Dear pulkita16,

In what format did they ask you to send the documents, and in which format did you actually send them? Have you tried reaching out to them again about this?

Thank you.

They requested for original pdf format of last 3 months which is sent to them multiple times over the past two weeks but they have stopped responding to the emails, I do not know any other way to reach out to them, I also have a complaint with CEG accreditation but no help there either. This is a classic scam which seems to be often repeated with other players as well

Hello pulkita16,

We contacted the casino rep again and referred them to your latest post.

Thank you for your patience.

Dear Player,

We apologize for the inconvenience and lack of response you've experienced. We understand how important it is to resolve your verification process quickly.

If you have already provided the original PDF documents as requested, we recommend reaching out via our live support chat for the latest updates. Our support team should be actively working on your case, and the live chat can often provide a quicker response and real-time assistance.

Thank you for your patience and understanding. Please let us know if there is anything else we can assist you with.

Best regards,