New RTG Casino Casino33and sister Playfair discussion thread.

NATCEND50 has a 30x playthrough ($1500) and a $50 max cashout.

like all free chips, you must deposit between chips to be eligible for a cashout.

I started to post that code yesterday, infact was going to message
you about it @ Jimb.. reason is it was for Playfair.
Reading when i saw the code a message was left, that if that code
didn't work for any player was to ask and speak with Natalie

didnt' work here, thank you any way for the post.

I've already did a double on them, so I'll pass as this casino might be one of the best ones and I truly hate to screw up a good thing....Usually.

I did make a deposit on the offer that the casino made... I then went to live chat this morning gave them the code and assured i would be eligible. I did not make the playthrough this time, unfortunatly but was able to redeem the coupon.

Mote, the minimum deposit for a credit card there is $25. i have been able to deposit with no problems using the walmart issued Visa reloadable card.

I like that the monthly service charge is only $3.00 versus 9.95 that netspend charges.

OOoooOO! Wal-Mart reloadable?? Far out! There's one near me...Thanks Jimbeaux!!

Yeah, the walmart reloadable is definately the way 2 go. That's what I use 2 make most of my deposits. Sometimes I use my Visa Debit card.

I'll have to talk with my "Other" bank. I have chase (Was WAMU till they got crunched in the housing debacle) and then the other one is a "Visa" debit..But I'll see if they "allow" such things..

Chase is kind of "Picky" obviously.

Hey everyone! Casino Jack here. Just informed by customer service a lot of you trying for duplicate accounts. If this keeps up, we MUST cancel this again. I am sorry, we like you all to try us, but we cannot keep up with the fraud.

Good luck to you all, I know is only a tiny percentage that can mess  up a good thing.

Hi casinojack,

I tried to explain to support (they have not replied to any of my emails) that I did not know that when you signed up for one of your casinos, you already had an account at the other casino. 

Usually, even with sisters, you must open an account at each casino yourself.

They do no automatically GIVE YOU AN ACCOUNT at their other casinos just because you signed up at one. (Maybe some of the bingo sites do.)

This has caused a lot of confusion and they don't tell you exactly that is what happened.
In my case they said, that user name already exists, try a different user name.  So I did and that's how I got 2 accounts.

I did not commit intended fraud!
jade

I think Jade has something of a point casinojack.
While I agree that fraud has to be fought ruthlessly, is there anyway to see if these 'multiple' accounts things are actually just an instance of trying to create a unique account at each of the casinos?

This is actually something that many of the rival and Top Games casinos Require you do, creating a seperate unique user profile for each. you can use the same email and personal info but must have a different user name at each.

If this is what you are seeing occurring at Playfair and Casino33 it could explain what is occurring and you can request the players whohave done so to contact Livesupport to have one account designated primary and the second one wiped.

I believe that, if this is the situation (versus 10-15 accounts and attempts to conceal IP addresses and other indications of fraudulant intent), that the mistake is an honest misunderstanding and the player can return to good graaces to ecoming a depositing member of your facility.

I checked my accounts and I am using both the same log in name at both casinos..Damn..I never realized this.

My apologies CasinoJack, such was not my intent.

At the "Rivals" they have account search and this stops me from using the same name in all of them.

But I didn't remember the Casino33 log in and as such have 1 account with Casino33 and one at Playfair.

So is there a way to resolve this??

Please read the thread about casino 33. It is the same casino and you should not have an account at both of them. If you have used two free chip you don´t get paid.

yes folks

These two casinos are "true sisters". This means One account accesses all fetures of both casino's. They also DO pay out on free chips as well as on deposits in a vey respectable timeframe, so if you wish to NOT have you'r win voided, stick to one account.

i would recommend that this be one of those accounts you keep clean and always deposit between chips. A casino that pays off on a non-deposit chip without hassles is a goldmine.

If you are using the same account name and details for both, i beieve that is what you are supposed to be doing Geneco as this constitutes a single account.

The issue is when you do, as with a rival casino, create a second user ID which becomes a second acccount.

casinojack can correct me if i am mistaken.

I to would like to resolve this mess up.
I have not deposited at either casino because of this mix up.
(I can only get into casino33 at this time)
I have made great attempt to resolve this, but as yet no reply from support at fairplay or the message I sent to casinojack and here on this thread today.

I have done all I can do!
jade

CasinoJack,
I have only one account, but i must say.. i'm a little insulted for the others
Fraud is not a nice word, especially for those that have unintentionally
and not knowing and have tried to explain.. this i have done myself

Using the word fraud, jumping on here and immediatley posting that comment only that just being informed?

Maybe a more civil approach could of just explained
that duplicate accounts are not allowed, and you cannot continue with it

grin, folks, it is sunday...

give jack a bit of time to respond...

it is possible that he has the day off.

I do try to sleep sometimes. The cases I was referring to was having many more then 2 accounts....up to 120 in some cases.

I can help you with support in about 2 hours from now, Just bear with me, and Ill fix everyone's issues. If I offended anyone I am sorry, but I did mention this earlier in the thread about playfair and casino33. I mention fraud as the reason bonus need to stop, not innocent duplicate accounts for those unaware that there are sister sites. 2 accounts does not cause for alarm on our side. Not earlier in this same thread the user hwo suggested using more than one email account,and you will see why I mention fraud, not "oops"

If you contact livehelp, on 24x7, we will ifx these issues right away.

See you back in 2 hours, thanks for your patience.

PS, all RTG groups work the way we do

CHeck your PM, I called support, resolved

PM me your login names and I will resolve

i was able to log into playfair with my casino33 user name and password but when i down lodded play fair it said that it appers that i have never been there would i like to create a new account if i had not read this string first i would have commited farud

oh and the code didnt work

Thank you CasinoJack,

I got a better understanding, 120 accounts is rediculas
and on trying to recieve a cash-out would constitute frauding.
If other then that they are really messing with your casino, something
serious you do have to protect yourself.
I know you have your handsful.
Jimb also gave me a better understanding as well..

There are plenty of No Deposit Codes for many many casinos here
me being a code hunter, i have only needed 1 account and have
always been kept busy, making 100's of accounts at
one casino is just not nessesary
so i don't blame you at all CasinoJack, infact thats rediculas

IS ok all

First off, to be clear, fraud s when you create like 10 accounts. We consider 2 to be innocent and treat it like that.

The code will not work if the systems see you had a free chip already. Keep in mind the system does a lot of automatic bans not only to protect us, but you also. Usually a simple to chat on live chat or a pm here if you have time, and these get resolved. And wouldn't you rather know about this now then when you go to cash out? We trying to be proactive so I does not appear only on payouts, we enforce theses requirements. Curious for feedback

Thanks for understanding

Keep in mind btw, how I know the opinion of online casinos is more or less this"

"I can always deposit and play, but when I win and want to withdrawal then they apply the rules"

We trying to be proactive on this, and I admit we need to balance it. We currently have a large depositor we also froze just to make sure they understand the rules, and don't get upset at withdrawal time. In some cases this will be great, but there is no perfect solution I am ware of. Thankfully for us so far, though yo have seen issues of suplicate accounts being banned, we have had NO issues re: "Why can't I get my money" by nipping this in the bud.

Thanks for working with us on this while we get the kinks worked out...

By the way, we saw that Playfair is offering a casino ATM card, albeit for now to VIP's, and just wanted to say what a fantastic idea this was and that it has drawn some really favorable commentary.

Way to stay ahead of the pack.

If I am reading this right, you have the Coupon setting able to recognize that a player's last bonus was a freebie and will not accept a code untill the player is eligible?

Believe it or not this has been a major grumble as long as I have been chiping (if i was not eligible, why did it let me redeem it?" type of thing.

Again...  good deal

Correct! That is the design! Is up to the operator to use this option or not. We have decided to to avoid future issues...

I like the idea and am surprised that it's "Obviously" not implemented by many of the casinos. Of course, then this probably does lead to more people making the multiple accounts.

But in my small view, I'd rather have an online casino stay alive and healthy (For payouts of course!) then to have it constantly questioning each withdrawal over a period of weeks.

Good show!

CasinoJack,

I have a quick question, i know the obvious answer, free chips
are designed to give a new players a feel or check out the casino
and/or entice them into depositing. After depositing are all free chips
void to the depositing player, or does your casino have another way
to keep the depositing players happy (continued % bonuses or such)
I see alot of players thinking they are "punished" because of not being
able to use free chips as a depositing player only wishing to
become a new player again..

Casinojack,
Just one more thing?

I do soooo appreciate getting back in to PLAYFAIR.
T H A N K  Y O U!!!
But, I went over to casino33 and I am locked out of that casino now!
user ID debidug
I hate to ask, but could you............

jade

Just use ONE login for both....

Was wondering, I haven't deposited at casino 33 yet but I am thinking about making my first deposit today, any good deposit bonus's for first time depositors? I figured I would ask since casinojack was around, I'll go check website out but thought maybe you would know something better than what is on there....thanks mrgmomma67

Just wanna say THANKS casinojack, you guys have a great site!!! 

The site has all current ones, but all depends on the game you play..133% is a nice one I think

Thanks! Wait till it is done!

Welcome to the forum CasinoJack.  Ummmmm....My hubby made a booboo and I'm not sure how to correct it now.  I registered with Casino33 and I actually am expecting a callback Monday from a rep about a deposit bonus you guys are offering me (I couldn't deposit when they called last week so they're calling me back). My hubby however registered with Playfair before I read here from the amazing Jimbeaux that you guys were true sister sites. I need his account closed so I don't get messed up Monday when I deposit.  What's the best way to handle this hun?  His ID is Wolfen64 and mine is Booo73 (I know big shock lol).  Thanks so much for your help hun. I am soooooooo looking forward to adding a reliable RTG to my personal list of trusted casinos.  Thanks tons hun.

Ok he is banned (just means account disabled), you are ok! Just use your account whenever you like and no issues

Good Luck !

Excellent customer service! Gave me the $55 free chip even though I am already registered with the sister casino. Just contact live help. They are great!

Hi casinojack, was wondering if you could help me with a problem from casino33?
I deposited $50 and won $334. I was told that I could get my money by Western Union. I was then told that I had been paid by Moneygram. I went into the moneygram agent near me today and the code that I was emailed didn't work and they said that I couldn't get the money basically. The lady there kept my printed out email with the code in it and she wants to launch a fraud investigation into the casino. I was so embarrased going into the moneygram agent and them telling me I had been scammed and now I don't know what to do ?!

when i opened my account at playfair i used the sign on name i use at all my casinos but when i went to open my account at casino33 it said user name already is use - so i used my back up log in name - and live help told me that it was ok

when i went to open my account at casino33 i used the same log in name as when i opened my account at playfair and it said user name already taken so i used another log in name. and live chat told me it was ok

Um,so you went to moneygram, and based on your email they going to do what?

Come on now, I think this is going a little to far. Please PM me your login name for the casino and I will look into this. Most players owuld have contacted the casino to ask what the issues was, if there was any. I am in shock by this story, so send me that Pm with your login, and I will address it here when we figure this out. 99% of times is unable to pickup is a name spelled wrong or a typo in the number. It does happen, and we can fix this right away.

It is correct!

ok if that is correct than why when live chat put 25.00 in my casino33 account in the middle of me playing they closed my account - even though the problem was corrected and my account re-opened - i just went to sign into my playfair account and it is locked lol

It is my understanding that you do not need to open up or register an account at both. Yes, when you download the second casino you get the 'it appears you have not played her before, would you like to register" screen, but if you close that and just use your regular login, you go straight to the games.

send me your Login Id, I will look into it. Jimbeaux, good answer !

RESPONSE: I still did not get a PM, but i was able to look into this by looking up dollar amount. Please check your email, as there was some incorrect information, but all is resolved. Sorry again for the inconvenience.

As a note, I am more then happy yo help any or all of you. If anything is time sensitive, feel free to use livehelp or call in, we have people there 24x7. I am here a lot, and always will be, and will never ignore any threads, good or bad.

I believe any business is not built on only good things, but on how you handle the negative also. Things happen, like this, but we will fix them as fast as possible.

Ethereal,
Please let us know when you get the corrected information and that you were able to recieve your money.

If it was something as simple as a typo... please let us know.