Cleos VIP Room (US only) Discussion

I cashed in $1700 yesterday

Now tell the truth (slots players)...Isn't this place much better than any RTG casino?

Oh yes, Chocolateman!  I love it.  I feel like I'm in Vegas, almost.  Lol

You are sooo right Chocolateman! I have withdrawn more at Cleos than I have deposited overall, and to be honest I rarely deposit anywhere else anymore. Even when I lose at Cleos I just go cash in my Spree credits for jewelry or something and I feel a little better . I have won the daily raffle multiple times and even won the weekly raffle once! I would be very upset if they close shop when the "sweepstakes promotion" is over.

hopefully they will change to another version like they did once already...

I too am still ahead of the house and hoping to be able to get back in the game real soon!

This is my first time posting on here but Im hoping someone could give me some kind of advice. I like the games and have gotten the jewelry I ordered.  I cashed out for the first time, no problems.  I deposited the check into my checking yesterday.  I just scanned it in and got a confirmation number so didnt talk to anyone.  Checked my account this morning and there is no record of it so I called them and they had me talk to a woman in the loss prevention dept.  She told me it was not a legitamite check that it was fraudulent and wanted to know where and why I got it then told me she would call me and tell me if she found anything else out and what I should do on Tuesday at the earliest.  I withdrew the 2000.00 and the check was for 2000.06.  It came from some company called (name removed on request).  I called them got a recording to leave a voicemail.  went to live chat for virtualspree and cleos and he asked me a couple questions and has not responded since. 

I talked to live chat again and the payment processor is supposed to be calling me and letting me know how to proceed from here.  I also called jp morgan and chase and there automated system was able to verify that it is a valid account.  Maybe its my bank being stupid.  Has anything like this happened to anyone else.

I deposited my ck for $1700 not too long ago without any problems.

I love this place, and I know it takes "5-12 business days" like they say, but I've been pending on a small $300 cashout since the 2nd, really seem to be pushing that 12 business day, but still in pending? are they having processor problems, any feedback would be appreciated, fighting the urge not to cash back in

Endure the patience, irobborg, it will be worth the wait.

5-12 days to process, 5-12 days to receive.  I thought it was just one set of 5-12, but the second one didn't take as long as the first.  Check arrived quickly once processing was complete.

I don't know, but it could just be they are really busy doing all they do to verify and do, well, processing.  They have done updates to their system and they've been handing out the ND and deposit codes, getting lots of new customers and the winners... Oh, my!  Have you seen the list of winners on their site?  I found my name there!  Hope to see it again really soon.

hang in there.

How do you receive the check from Cleo's vip and I made my request on the 9th documents were approved about how long and will you see it in the cashier section mine show requested still

If I remember correctly, they will send you an email when it is processed.  I stared at mine there in the cashier for a long time.  Mine came in the mail but some got it delivered by courier (UPS, Fedex, whatever).

let us know when it arrives!  I'm very happy for you.

Got 2 confirmation emails approved and will be sent 5-12. Let ya all know

Well was able to deposit again at Cleo's and have another 2000 withdrawal and 1700 sitting in acct  anyone have guess of when the other checks will get here and how they come

okay seems to good to be true  i just won the max jackpot on the highlands game 50000.00

here is the max payout award for the highlands cant believe it would never play this amount unless had a surplus which i did and bam 

Damn.  Hot Damn.

I've tried and tried to win anything again, and am just wasting my time.  Can't get free spins no matter how hard I try.  Congratulations!

Spoke to soon there was a malfunction and winnings from free spins are void too good to be true but they credited back my 20 dollar deposit and reset my balance

what? 

I am assuming you agree there was a malfunction and are okay with their actions or you would have been complaining, not just letting us know.  I am so sorry that the payout did not work for you.  Did they say what type of malfunction?

Thats some BS....I'll raise $50,000 worth of HELL!!!

Well the free spins kept going  and the numbers were backwards on top of screen so I guess I am okay with it cause before this happened I had 2 other withdrawal request one for 2000  and one for 1800  as well as the 2 other 2000 requests I made  but haven't received as of yet

Will post screen shot of them when get home  i live in vegas and gotta go try my luck

here is the screen shot see the backwards numbers on the spins at top

I didn't see anything backwards on there, but maybe I'm missing something.  Maybe that's the wrong screenie?

I think what they are referring to is the fact that it says they are on spin 15 of 5 spins.  Meaning they have already exceeded the amount of spins that were supposedly awarded initially.  So I think there meaning that really they were on spin 5 of 15.

I'm starting to get leery of this place.  I made multiple deposits yesterday..  One the last one I had been playing a while a little balance built and decided to check my play through.  It was at 100!  I've also been experiencing constant disconnection to server from issues throughout all my play.  I'm not playing here anymore

Should be 5 of 15 spins and  and the times x11.  It will usually say. 5 of 15. X 5 the times goes up with every spin. So if antythi g it should have been x 5.  5. Of 15  x. (

okay i thought you meant backwards as in, well, backwards like facing the wrong way or something.

Got my check today FedEx. Cashed it at chase bank. Woot t

They did reset my balance was 880.00 and for the apology they are crediting back my deposit

Wow, I feel bad I haven't posted here in awhile, a lot has happened at Cleos from what I read in these recent posts! It's weird because I also got the backwards free spins stuck on 11x bet, but I only won about $600 before it stopped and I have a pending withdrawal now. I hope they do not void the withdrawal because it's only for $700. I will let you all know what happens. I still don't have any trouble withdrawing or depositing checks from CVR, but I am sorry to hear some people can't cash the checks.

Even without the 50k, Congrats on all your withdrawals anneloc! 

Soonerchick - I also get disconnected from the server, but only sometimes so it doesn't bother me too much. It takes them awhile to register your play through percentage, so usually if I think I've done a good bit of it I'll log off for a few hours or check back the next morning and it's there. 

the highlands slot at cleos vip rom is closed i dont know if for ever but hasnt been available at all in last week .  i am waiting on my second check they said it will be processed today so i should be getting an email. will keep updating as it progresses  .

Just wanted to let you all know I received my check today. Took 13 business days from when I requested the withdrawal which is a bit longer than it used to take.

Awesome you got your money I was beginning to wonder.  I hope they are over their growing pains or whatever was happening there for awhile.

got my check to on monday and the other one is processing because now i can deposit again  ut oh !! but i got it on mon it had been sitting in fed ex for four days not due for delivery  did take a bit longer than the first but i think they had a lot of cashouts because of that slot.machine .....let ya know when i recieve the next one...

Has any one noticed that they changed the virtural spree promotions page....They really raised the free spree credit limit on purchases.....Another issue is that Cleos vip is having issues with their processor. I have been trying for about 2 weeks to deposit and it said sorry so I thought it was my visa....I went out and bought a prepaid visa and tried to deposit yesterday. It shows it came out of my account but the casino won't credit it to me. They say it is the processor and it is out of their hands. They say that I will have to wait 5 days for the payment to return to my card.....I have wrote them and called them to no avail and they say their is nothing they can do... I am beginning to wonder about this place and I so love their games.....Any one else having this issue?

I am waiting on them to process a withdrawal requested on 3/13... Usually they are pretty fast with their withdrawals after sending in the W9.  Seems like something is up...

No I did not post the same thing on their facebook page...I can't even post their, some thing with my settings.....LOL

When using a Prepaid Card. You must regisiter it with the same Zip code as with you Cleo-VIP account. If not you will encounter that deposit error and have to wait 5 days. Before your deposit is returned.

Did all that....It also happened to my regular visa, the one that I used all the time at this casino....

Anyone who was having download issues get them fixed and if so how.Im running windows xp and ive tried and just wont download

I know everyone has ignored me on the subject, and I'm sure everyone is ecstatic that there's for once a casino that has the processing and CS operations in the US.  Yet this is what I was talking about.  This casino only seems to work for a select few group of people.  It would seem unless if your running that "exact" correct configuration of a PC.  Probably even running that "exact" perfect internet connection.
That your going to have software issues.
As for the processing issues, I could have seen that coming from a mile away.  Mainly because there taunting the DOJ by saying.  Were not a casino, were a sweepstakes.  When pretty much you can tell what there mainly for.
I really "STRONGLY" advise people from playing at this casino.  I could care less if they pay within a month by check from a US bank that's cashable anywhere.  It's the idea that there really trying to flaunt themselves in front of DOJ by making false claims practically and then have really dysfunctional software to boot.
Personally I'll laugh if every single one who has complied with there "compliance" request of an ID and social security number has there identity stolen.  This really seem like a setup for a large theft ring just waiting to happen.  Anyways since no one seems to want to listen to logic.  Except that there occasionally seeing a check from this place.  I'm going to sign off on this thread.

this casino asks for you SOCIAL SECURITY number??