Slot Madness

Got a Free Chip and won here why does it take so long for this casino to pay out, I am considered a VIP and still can't get a fast payout haven't payed in a while here but because I got the chip decided to play it but hey are talking 3 weeks before payout, where I normally play minimum 3 to 4 days.

This csino has a warning on them that reads as follows:

Warning: Players are advised to use extreme caution upon deciding to play here. Slot Madness and sister casinos are known for extremely slow payments and poor customer support. They tend to pay the players, however payments are usually issued after a month+ , which is unacceptable business practice.

You should expect to wait at least another week minimum!

blue

ok well the wait is on I guess lol

Ok this is what I got declined because of multiple free chips come on now I am VIP at several casinos I know the rules I was at this one also....This was not a free chip I won this according to the email: Do this say free chip no it says Won and it was added by the way by a manager...would attach screen shot but has all my info in the shot

You won a 500.00 prize at Party City
Hide Details

From

        Slot Madness 

To

        Ch M

Trouble viewing this email? Read it online
Hi Chester Maurice, we have credited your account     VISIT OUR WEBSITE
Silver Oak

Dear Ch M,

Your current balance is 500.00.

We noticed you haven't been around for quite a while, so we credited your account to give you the chance to come play with us again. Check out the new games and promotions we have going on, you're gonna love them!

Your account has been credited with 500.00.

This credit will be available until Sunday night (April 21st), so hurry up and use it before it expires. Unblock images and get our software

This credit has a max withdrawal limit of 2x and it comes with a low 30x wager requirement (60x for Table Games). You can use it to play any of our allowed games.

Your login details are:

Your account name is
Forgot your password? Click Here
Loads of games to choose from
Red Raiding Hood

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Babushka

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Go up country to meet the Babushkas. Cold winters have covered the house with snow, but the prizes are steaming hot along 25 paylines and multi-value pay-tables.
Camper's Cash

Camper's Cash

Pack your bags and head out for the forest. It's a prize packed weekend, use the map and find the golden treasures. Camper's Cash brings the outdoor thrills online.
Carnival Cash

Carnival Cash

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VISIT OUR WEBSITE

Credited by manager or claimed yourself, it's still 2 free chips in a row whichever way you look at it.  Although I should say, I really don't understand why they would credit you with a chip knowing that your last transaction was a free chip.  I certainly would query this with them and ask them why they did this in contravention of their own rules!

blue

That would have been fine but I asked several people verified, reverified and even sent email...if they would have said different I would have made a small deposit

per email: To start playing right now, all you need to do is log in to the software and select the game you'd like to play - no coupon codes to enter, no deposits to make. Simply log in and play. There emails that claim multiple chips always I mean always warn of that it always say before playing no consective chips if your last transaction was a free chip please deposit believe i have looked at all my other emails...and their own rules state this fact unless otherwise noted it was otherwise noted I would think...Plus I asked even before play...

Dear Ch M

Your current balance is 500.00.

Your account received a complimentary credit of 500.00, courtesy of Slot Madness. This credit was set to expire a few days ago, but we wanted to give you some extra time in case you hadn't claim it yet.

Your 500.00 will be removed from your account at midnight on April 24th if you don't use it.

To start playing right now, all you need to do is log in to the software and select the game you'd like to play - no coupon codes to enter, no deposits to make. Simply log in and play.
Unblock images and get our software
This credit has a max withdrawal limit of 2x and it comes with a low 30x wager requirement (60x for Table Games). You can use it to play any of our allowed games.

Your login details are:

Your account name is
Forgot your password? Click Here

the one above was the second email I received on it...

THERE RULES: and mine was otherwise stated...as it says above no coupon code, no deposit just go and play

No Deposit Bonuses (Free Chips, Free Spins, Free Roll Slot Tournaments):

Unless stated otherwise, all No Deposit Bonuses are subject to the following terms and conditions:

    The bonus amount must be wagered a minimum of 30 times; 60 times for All Allowed Table Games and Video Poker.
    Wagers placed in Roulette, Craps, Pai Gow Poker, Baccarat, War and Sic Bo are not allowed with any No Deposit Bonus (unless specifically stated otherwise) and do not count towards meeting the wagering requirements.
    The maximum withdrawal amount from any No Deposit bonus is twice the face value of the bonus. All free chips valued at or below $100 will come with a cash-out limit of no more than, nor less than, $100.
    Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus.
    Kindly note that all Deposit Bonuses are Non Cashable. This means that the bonus will be deducted from any withdrawal made. Please also do not mix Deposit Bonuses; to avoid complication use one bonus for every one deposit made..

I would like to say they look into the issue I was having and reissued to my account so I can say at the moment I have been able to get this issue resolved have not got payment yet but once I do receive I will let everyone know Thanks Charlie Slot Madness guy of the Year lol

That is a sticky situation. Firstly there was no code to enter and it was put in your account by management and technically it wasn't you claiming it. Cheers to Charlie for taken care of it.

That's good news - keep us posted as to the end result.

blue

Update so far it has been approved but since my first post I have not received funds, I use to play at this casino but it just takes a crazy amount of time to get your winnings I have not ever seen any casino take this long. I play at others and typically my winnings are 4 to 5 day from approval to deposit. I will not play here again just to long. Its been almost a month since they first denied the approved it. Crazy. Will let you all know if i receive it and let the games begin

PS there customer service is horrible everyone has the same script you can't never get any real answers they tell you to email payout and never get a response. The only emails I get are promotional and acknowledgment that the received my email what good is it to say you received it if you don't respond to it...This is the worse customer service ever and I talk to a lot of chat

Sounds like you're banging your head against a brick wall.  Maybe it's time to use the word "compalint" when you next go to live chat.  That word can work miracles sometimes.

Thanks for the update.

So far since payout approved I get the same run around email payouts I have emailed them several times and no response chat says the same generic thing we don't have that information u have to contact payout come back at this when u come back they still can't help u same thing if u can't get no one to response to your via email or no one in chat can tell u anything u are flying blind their communication between there own departs is awful no one can tell u anything I tell u I am glad this was win off comp money although I have deposited in the past I would be very pissed right now if this is the way they handle their customers I would not recommend depaoiting your own money....

This has been going on since last month as u can see from my first post

Email with COMPLAINT in the subject title.  They will surely have a complaints policy that they must adhere to?

blue

15 days after approval and same thing there maybe a delay because of processor limitations please....we will see. No response still from payout been emailing them nothing yet

And quick update guess what 18 days and nothing yet. This is just crazy, but lesson learned never play with your money at there casino. If you have to wait this long and as a courteous they can even email u just to say we are having delays or anything that is the worst customer service ever. No response

Hi miinutes:

Could you please send us your casino username to [email protected] so we can check your payment status in case you still haven't received your payment?

AceRevenue Team

Will send but just a FYI I did send a email to that address not to long ago no reply but doing this now also askgambler....no response sending now

Dear Player

Acerevenue Affiliate Program email for complaints  is [email protected]

I suggest contacting them

Regards

Cindy Greco
Gwages

Hi miinutes:

Your email has been received. We will look into this and will get back to you soon

AceRevenue Team

I do appreciate the response I also explained to them that I wanted a wire transfer they agreed and approved it then stated it would be in a check format that is something I have no access to cash

Any news on my payout as of yet

Dear Player

Unfortunately Wire transfer was not an available option when casino processed your payment. A check has been sent out and you should be receiving it by Tuesday the latest.

AceRevenue Team

Ok, but why did it take over 30 days to receive the payout beyond the normal times listed on website

I would like to come back and say after 2 months of waiting i finally received a check from slot madness, what I can say about this casino is that it does have as stated very slow payout very slow, thier customer service is not helpful at all so dont ever count on any assistance select few are willing to give any additional assistance on your payout. Once payout is approved they do not have any further answers for you. they ask you to contact there payout department who has til this day has not responded to the fact of me having a payout or that it has been sent. I do say that eventually as of now they pay. I was a vip at one point and the payout was a little faster but they have declined in there service standards. I feel that if you pay money to play at any casino you should be held in high regards to questions and answers and this particular casino is lacking in customer service, compliance and ethics. I would advise any one to be cautious because as I have noticed they are declining in there ability to quickly solve issues and that is a tell tell sign of TROUBLE! Signing Off and good Luck all.

That is a very long time to receive a payout  but the good news is that you received it....in the end.

Glad you got it ok.

blue

Hi miinutes:

We are glad to hear you received your payment. Your other comments and concerns will be addressed to Upper Management so casino improves their CS.

Thanks

AceRevenue Team

Hello everyone:

We just want to make sure that if anyone has any issue or concern with the brands AceRevenue promotes feel free to contact us back by sending an email to [email protected]

Wishing you all the best

AceRevenue Team