Hi LCB'ers,
Our tester paid a visit to a non-US-friendly place, Bonanzino Casino. He deposited in BTC, played some games, and then attempted to cash out, again in BTC. Highlights:
- Tester of the day: perobet
- Registration: August 30, 2024
- KYC: an image of the passport and utility bill uploaded on August 30, 2024
- Deposit of 0.00285591 BTC/ USD 168.60 made on August 30, 2024
- Withdrawal request of USD 50 in BTC submitted on September 1, 2024
- The tester received USD 49.44/ 0.00085183 BTC on the same day
Bonanzino Casino boldly claims to promise a unique and exceptional online gaming experience. We could not resist investigating whether they really mean it, so we tasked a tester to put it under a microscope. This is what he shared with us!
Registration and KYC
Multi-step yet maximally simple registration procedure was finished rapidly by typing in some basic personal information. Having entered all the necessary data, the tester verified his e-mail as well.
To ensure an efficient processing of transactions, especially withdrawals, he made sure to finish KYC as well. The tester uploaded an image of his passport. Upon contacting the live chat support department, he was told that proof of address is required as well.
Speaking of live chat support, the tester also inquired whether wagering requirements for bonus-free deposits need to be met before withdrawal is possible. However, the agent didn’t respond to that.
Deposit
Following successful registration and ID verification the tester deposited 0.00285591 BTC/ USD 168.60. Due to Bitcoin value fluctuations, the sum that appeared on his casino balance was slightly different, amounting to USD 165.88.
Remember the question the tester submitted to the support department regarding wagering requirements? As no answer arrived in the meantime, he reached out to live chat once again, but, oh, what a surprise, they failed to respond- AGAIN!
To fund the account, players can use VISA, MasterCard, and Maestro, then Interac, Neteller, and a couple of more e-wallets, as well as versatile cryptocurrencies, such as Bitcoin, Litecoin, Ethereum, and others. Only one payment method can be registered at a time.
The minimum deposit amount depends on the method selected, but kindly note that when comparing different pages on the casino’s official website, players shall notice that the information is not corresponding.
Gameplay and KYC
Sweetening up his gaming session the tester first played Bonanza Billion by BGaming.
While playing the game, the tester noticed that the response from customer support arrived- AN HOUR AFTER HE POSTED IT. The agent noted that deposits without a bonus need to be wagered once, and also provided the e-mail address for submitting a proof of address.
The tester paused his gaming session to send a utility bill and then went on to play Book of Rampage: A Moonlight Tale by Spinomenal and Birds on a Wire by Thunderkick.
Withdrawal
When the sum on his balance was down to slightly over USD 50 the tester decided to make a withdrawal request. However, when he tried to submit one, he was informed that such action was not possible due to an active balance on his account.
He remembered unticking the bonus box while registering, so to find out what was going on, he contacted the live chat support. No response arrived so he reached out to them a day later.
Once again, live chat support didn’t bother to respond, so he switched to e-mail.
Quite unexpectedly, this turned out to be a more efficient option, as the response arrived 40 minutes later. The tester was instructed to cancel the FS bonus on his balance, after which he was able to place a withdrawal request.
The tester requested to withdraw USD 50 in Bitcoin on September 1, 2024 and received the funds on the same day. The sum he was credited amounted to USD 49.44/ 0.00085183 BTC.
As far as mentioned in the terms, only one withdrawal can be submitted per week, more frequent withdrawals will incur a transaction fee.
Cashouts are usually returned via the same method as the one used for depositing. Only one withdrawal request can be processed per 24 hours.
The minimum amount to cash out is USD 20, whereas the maximum per day, week, and month are USD 2,000, USD 5,000 and USD 15,000 respectively.
Conclusion
What a turbulent journey!
The fact that the tester managed to withdraw is great, but poor live chat customer support sevices shouldn’t be overlooked. It’s undoubtedly a notable weakness that could use some significant improvement, if, of course, Bonanzino Casino cares about customer satisfaction at all.
Stay tuned for more first-hand insights from our testers & gamble responsibly!
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