Bonanzino Casino Test Report: Successful Withdrawal of USD 50 in BTC Despite Unresponsive Customer Support

Bonanzino Casino is an online casino that promises to deliver superior gameplay experience in a secure and fair environment. More or less all casinos claim the same, so determining which one really means it can be quite challenging.

To find out, our team delegated a tester to visit this non-US-friendly place and share his insights with us. After signing up and uploading some docs for KYC, he deposited in BTC, played some games, and then attempted to cash out, again in BTC.

These are the milestone moments of the Bonanzino Casino test report:

• Tester of the day: perobet
• Registration: August 30, 2024
• KYC: an image of the passport and utility bill uploaded on August 30, 2024
• Deposit of 0.00285591 BTC/ USD 168.60 made on August 30, 2024
• Withdrawal request of USD 50 in BTC submitted on September 1, 2024
• The tester received USD 49.44/ 0.00085183 BTC on the same day

Judging this “book” by its covers, it seems that everything went well. Yet, let’s not jump to conclusions before taking a closer look at each stage of the Bonanzino Casino investigation!

Bonanzino Casino Overview

Founded by a group of seasoned veterans who are passionate about the online gambling industry, Bonanzino Casino joined the iGaming sector eager to elevate players’ experience. Licensed by Anjouan, this platform claims to offer innovative, transparent, and fair gaming.

Catching a glimpse of its lobby, players shall spot lots of exciting slots, and sophisticated table games, and live dealer content delivered by the industry’s top suppliers. Pragmatic Play, BetSoft, Endorphina, Gamzix, Nucleus, Belatra Games, and KA Gaming are just some of the many studios which the operator is aligned with.

When it comes to promotional offers, players can find an irresistible welcome package, cashback on weekly losses, extra spins, Wheel of Fortune, and many other surprises. Aside from cards, payments can be facilitated in a variety of cryptocurrencies.

Registration and KYC

To get things started, the tester needed to register first. Joining this platform is a multi-step yet quite simple procedure. The first thing to do is provide an e-mail, username, and password and select a currency. It is necessary to tick the “I am over 18 and accept the terms and conditions” box as well.

As soon as he entered those, a notification regarding e-mail verification appeared. He activated the account by typing in the verification code he received in the e-mail.

Having completed this stage, he went on to complete his profile and add some personal info such as first name, last name, address, and so on.

While providing the necessary details, the tester also uploaded an image of his passport, so to have ID verification finalized as well.

He reached out to the support department to inquire whether something else needed to be submitted. The tester also wanted to know more about the wagering requirement for bonus-free deposits that need to be met before withdrawal is possible.

The agent responded a couple of minutes later, letting the tester know that proof of address is needed as well. She also elaborated on wagering requirements for bonuses but said nothing about mandatory wagering on straight deposits.

Mind this:

“Multiple Accounts: A maximum of two accounts per household is allowed if the second player in the household has received written permission from Bonanzino management. Multiple accounts are strictly forbidden and will result in all accounts being disabled and all funds forfeited.”

Players should know that the alias can be modified once every six months, based on a rolling calendar. Requests for alias changes must be submitted to the casino’s help desk.

Also, pay attention to the following rule:

“8. Dormant & Inactive Customer Accounts

If you haven’t logged into your Customer Account or used it for three consecutive calendar months, it will be considered dormant or inactive. The same applies if we’ve suspended your account during that time.”

When it comes to verification, the operator usually requests a copy of your passport, driver’s license, utility bill, or other relevant documents. Until all necessary checks are completed, the operator reserves the right to refuse deposits or withhold winnings.

Deposit

Following this, the tester decided to fund the account using Bitcoin. On August 30, 2024, he made a deposit of 0.00285591 BTC/ USD 168.60.

The sum that appeared on his balance amounted to USD 165.88. He once again reached out to the support department to inquire about wagering requirements on bonuses without a deposit, and where to send proof of address. However, no response arrived even after 20 minutes.

Deposit options include cards such as VISA, MasterCard, and Maestro, then Interac, Neteller, and a couple of more e-wallets, as well as versatile cryptocurrencies, such as BTC, LTC, ETH, and others. A player can register only one payment method at a time.

The minimum amount to fund the account depends on the method selected. For example, for BTC the minimum deposit sum is 0.0008, which at the time of writing the report was a bit over USD 50.

On the other hand, different pages on the operator’s website offer different information on limits for deposits:

Gameplay

Bonanza Billion by BGaming was the first installment the tester checked out.

At this time, a response from customer support arrived, letting the tester know that deposits without a bonus need to be wagered once. As for the proof of address, it can be submitted either via mail or the player’s profile.

Worth stressing out is that the response from the support arrived AN HOUR LATER. Mind you, it’s the live chat department we are talking about!

The tester paused his gaming session to upload a utility bill via his profile and then continued playing games. Book of Rampage: A Moonlight Tale by Spinomenal was the next release he checked out followed by Birds on a Wire by Thunderkick.

Withdrawal

Having finished his gaming session, the tester went on to withdraw the funds, but when accessing the cashier, he discovered that he was not permitted to make a withdrawal request, because, as the notification stated, there may be active bonuses on his balance.

As he unticked the box regarding bonuses upon registering, the logical thing to do was to reach out to the support department. Once again, customer support failed to respond on the same day, so he tried once again a day later. 

As you’ve guessed, no response arrived this time either, so he decided to try his luck with e-mail support.

Interestingly, e-mail turned out to be a much faster way to reach out to an agent, as the response arrived approximately 40 minutes later.

As far as the agent noted, there was an active FS bonus on the tester’s balance, which prevented him from submitting the withdrawal request. All he had to do was cancel it and then attempt to cash out.

Having revoked the bonus, the tester placed a request to cash out USD 50 via Bitcoin on September 1, 2024.

The transaction was approved on the same day. His Bitcoin balance displayed USD 49.44/ 0.00085183 BTC.

According to the Terms, a player may withdraw funds once a week, provided that all payments are confirmed and all verification procedures met. Frequent withdrawals will be accompanied by a transaction fee.

Cashout methods are similar to those that can be used to fund the account. The transaction is usually processed via the same method as the one used to replenish the account.

The minimum that can be withdrawn is USD 20, whereas the maximums are limited to the following sums:

• 2,000 €/$ per day
• 5,000 €/$ per week
• 15,000 €/$ per month

Only one withdrawal can be processed in 24 hours. Amounts that exceed the monthly limit will be divided into installments. Amounts over USD 1,000 are subject to management approval, which means that processing may take longer than the stated timeframe.

Conclusion

Some things can be tolerated, others shouldn’t, and most of you will agree that poor customer support belongs to the second group. Failing to respond immediately via live chat (or at least within the stated timeframe) can be an indicator that this place doesn’t care about customer satisfaction.

On the other hand, the support department did provide the necessary assistance when it was needed the most, during withdrawal, so the outcome was positive.

All in all, it’s up to the players to determine whether they want to visit this place or not, and we hope this very report has helped you make up your mind. Gamble responsibly and keep a close eye, because more test reports are coming this way!