Knowing that the value of first-hand experience is immense, our dedicated team continues to test online casinos, eager to share as much valuable information with players as possible. Experimenting with different payment methods, we decided to see how efficient MasterPlay Casino is in handling Bitcoin deposits and withdrawals.
Although cryptocurrencies have the reputation of being the speediest choice for transactions, it’s hard to believe that unlicensed casinos abide by this rule. That’s right, another operator without approval from the regulator was subjected to scrutiny.
Before diving deeper into every stage of the investigation of MasterPlay Casino, let’s take a quick look at key moments:
- Tester of the day: RedApple
- Registration date: October 21, 2024.
- Deposit of USD 200/ 0.00292200 BTC via Coinbase made on October 21, 2024; the tester received EUR 176.66
- Withdrawal of USD 50 via Coinbase requested on October 21, 2024.
- The tester received USD 53.85 on October 24, 2024.
Okay, so, the tester entered the amount in USD, but the balance in the casino was expressed in EUR?! Also, why did the tester have to wait three days to withdraw the winnings in BTC? What exactly went wrong while visiting this unlicensed casino? Keep reading our informative MasterPlay Casino test report and find out!
MasterPlay Casino Overview
Claiming to be committed to providing our users with the most advanced technology, impeccable payment ethics, and an unparalleled user experience, non-US-friendly MasterPlay Casino promises to do everything to keep players satisfied and entertained.
To start with, it cooperates with a wide network of providers, including BGaming, BetSoft, ArrowsEdge, KA Gaming, Gamzix, Nucleus, Peter & Sons, Rival, SA Gaming, and others. Thanks to these strategic partnerships, its lobby accommodates an impressively colorful selection of releases, including slots, table games, live games, and so on.
When it comes to promotions and bonuses, players are given a variety of offers to choose from, such as a welcome package, cashback bonuses, daily campaigns with extra spins, and much more. Being GDPR compliant and equipped with SSL encryption, the operator claims to be a secure online casino.
On the other hand, how secure can an unlicensed casino be? That’s right, as we hinted in the introductory part, this platform doesn’t have a visible license seal anywhere on its website.
Registration
To get the investigation started, the tester needed to create an account first. As in a vast majority of online casinos, typing in some basic information, which includes username, e-mail, currency, and country was all the tester had to provide when filling in a sign-up form.
As soon as this stage was finished, the tester was notified to complete e-mail verification, to be able to access all the features on the website without any obstacles.
Following this, he entered a couple of more information in “User-Personal Details”, such as name, last name, DOB, language, and so on.
When it comes to general, accounts-related rules, here’s what players should be aware of:
“Using Martingale, double-up, one-number betting, and similar systems and strategies and/or abusing the in-game bonus features. Should you be found to be employing any strategy, your winnings will be confiscated, and your account will be permanently closed.”
Also, the casino reserves the right to close or block any account at any time and without providing a reason or prior notice. Make sure to check the country restrictions in advance, as the casino won’t refund any funds wagered or earned from accounts created by individuals in restricted jurisdictions.
Deposit
Following a hassle-free registration, the tester decided to fund the account- EUR 200 in Bitcoin. Interestingly, the currency he selected during registration was EUR, but when typing in the desired amount of money in the cashier, the amount was displayed in USD.
A couple of minutes later, the sum appeared on his casino balance, but the difference was significant, and the amount was expressed in EUR. The tester had EUR 176.66 to play with.
Available deposit methods include cards such as VISA and MasterCard, as well as versatile cryptocurrencies, among which Bitcoin, Litecoin, Tether, and so on. The minimum deposit amount is EUR 20 for cards, whereas the maximum is EUR 5,000.
A player can either type in the desired deposit amount or choose a predetermined sum from the cashier, such as 50, 100, 200, or 500. At this stage, consumers can also opt out of bonuses, before typing in the sum they intend to deposit.
Gameplay
As soon as the money became visible on his casino balance, the tester could get down to exploring a variety of games from the operator’s well-equipped portfolio. The first adventure he checked out was Asgard Legends by Mancala Gaming, followed by Book of Dragon Hold & Win by Felix Gaming.
Following this, he decided to explore multiple games from Evoplay. The first adventure coming from this studio was Bull’s Club by Evoplay, where he triggered a win of EUR 33.04.
Next in line was Venice Festival, followed by Roman Rule, X-Demon, Unlimited Treasures Bonus Buy, and Treasure-Snipes: Christmas Bonus Buy, the lattermost of which was marked with multiple wins.
After these, he returned to Bull’s Club and Treasure-Snipes: Christmas.
Withdrawal
As soon as he finished playing games, the tester went on to withdraw the remaining funds from his balance. On the same day, October 21, 2024, he requested to cash out EUR 50 in Bitcoin.
Three days went by, and his transaction was still pending, so the logical thing to do was to reach out to the live chat customer support department and inquire about the delay.
As far as the agent noted, the processing of transactions in BTC usually takes 3-5 business days. On the other hand, the withdrawal terms specify that bank transfers require 5 days, whereas crypto takes up to 3 business days. Also, processing takes up to 3 working days.
The chat agent forwarded the request to the relevant department, promising that the request would be processed immediately, and so it happened. An e-mail arrived confirming that his request was processed by customer support.
Shortly after, the tester received USD 53.85.
Withdrawal options include Bank Transfer and Digital Coins such as BTC, ETH, USDT, and USDC. According to the cashier, the minimum amount to cash out is EUR 20, whereas the maximum limit ranges from 5,000- 40,000 and higher per 30 days, that is from 2,000-10,000 and higher per 7 days. The exact sum depends on the customer’s loyalty level.
In case the deposited amount is not wagered at least once before a withdrawal is requested, the operator shall deduct a fee of up to 20% from the amount requested. When a player’s total deposits are equal to or less than USD/EUR 250, they can withdraw up to 10X of the deposit currently in play.
“In the event of account cancellation, you will be allowed to withdraw any remaining balances after deducting withdrawal fees, as per our Withdrawal policy.”
As for the KYC, our tester wasn’t required to submit any documents to verify his identity, but such a procedure may be requested at any time. Sometimes, phone verification can be required as a part of the process. If a consumer fails to finish it, their cashout request will be declined.
Conclusion
Apparently, MasterPlay Casino still hasn’t mastered the art of efficient processing of Bitcoin transactions. Luckily, the live chat support agent saved the day, by expediting the tester’s request.
All in all, caution is advised when visiting unlicensed casinos, as you never know what to expect. Gamble responsibly!
