Exchange rate and deposit bonus

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Last post made 5 years ago by lucykray
laurentr3865
  • Started by
  • laurentr3865
  • France Hero Member 997
  • last active 2 years ago

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  • laurentr3865
    • Started by
    • laurentr3865
    • at May 11, 19, 01:25:49 PM
    • France Hero Member 997
    • last active 2 years ago

    I like bitcoin but the long time for transactions can be a problem when you deposit for a bonus. I deposited 30 euros in Vegas crest Casino which was the minimum to receive a 25% extra bonus but the rate changed a little and only 29,98 euros were deposited. I didn't receive my extra bonus because of these 0,02 euros missing... I could finally obtain it after contacting the customer service. But I think I will add next times 1 euro to the minimum deposit required for the bonus.

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  • VegasCrest
    • Replied by
    • VegasCrest
    • at May 13, 19, 04:37:00 AM
    • Malta Casino Rep 95
    • last active 7 days ago

    Dear Laurent3865, Thank you very much for your post, maybe it will help other customers to understand about exchange rates. The good thing, as you mentioned is that we do offer support 24/7 via our live help chat and that they were able to assist you and make sure that you did receive your bonus. Unfortunately exchange rates are beyond our control, but we are always here to help. Regards VGA Team

  • laurentr3865
    • Replied by
    • laurentr3865
    • at May 13, 19, 04:59:37 AM
    • France Hero Member 997
    • last active 2 years ago

    Hello, it's true that casinos can't control bitcoin prices volatility. But perhaps it would be possible to "protect" the deposit when it is made for playing with a bonus and the bonus could be added even if the bitcoin price decreases during the time of the transcation. I don't know if it's possible for a casino to do that but it wouldn't cost anything, the player would receive the same bonus percentage but for a lower deposit amount than expected.

  • lucykray
    • Replied by
    • lucykray
    • at Oct 25, 19, 03:30:08 PM
    • Ghana Full Member 137
    • last active 3 years ago

    I think if the casinos are to set minimum deposit to let's say 30...in their system it should be automated to 29 so that the costumer can get the bonus

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