Prism/Slots of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Club Player/Wild Vegas

Prism casino- username- expressguppy
Still waiting on withdrawal from 12/3/10

Thanks

RE: Palace of Chance

I just received the check for $1000.67.  I am still confused as to why I can't just deposit it in the bank. Why they want me to deposit in the ATM instead. But I do have it so I guess I will put it in the ATM.

When was the approval date?

I believe it was 1/3/11 which is a whole month after I requested it. So can you tell me the status please?

Ok, I'm looking into it.

and my payment?

Still looking into it...

I do not understand what you mean ... What are you looking for?

It means that like every other player issue once I have the details I escalate your case to the player escalation departments that chases down your payout...that is why I ask players to EMAIL me there user ID - Casino and issue so that I can escalate faster.

The posting form is an extra step so "in the future" PLEASE EMAIL me with details or you will get lost in the shuffle.

Regards,

Marty Davis
[email protected]

my mail for palace of chance is [email protected]

I have already escalated your issue kirkoala and we will be contacting you shortly.

Marty- I still haven't heard from you regarding my payment that was supposedly mailed on 1/3/11. Does it take almost 3 weeks to be mailed to the US? Do you have tracking information? This withdrawal was requested the first week of December!

Thanks,
username- expressguppy

She is extremely busy so we are looking at 48 hour + turn around to review your case so please be patient once it gets to her she will handle it!

I am a little upset.  I have been playing CLUB PLAYER for quite some time.  I have faxed docs at different times,and for whatever reason, CLUB PLAYER is saying they never got them, so when I decided to make my first withdrawal, I was asked for docs, again.

I requested the withdrawal on the 14th of January.

On January 18, CLUB PLAYER AUTHORIZED my documents and said my withdrawal was being sent out for APPROVAL.

Today is the tenth day since my original request.  I emailed CLUB PLAYER and MONIKA tells me that they have 7-10 days from the date the documents are AUTHORIZED  to have the withdrawal APPROVED.

MONIKA went on to tell me that since CLUB PLAYER had 7 - 10 days to APPROVE my withdrawal after the documents are AUTHORIZED and that the withdrawal would probably be APPROVED before FEBRUAY 1.

Then MONIKA went on to tell me that after that, CLUB PLAYER takes another 7-10 days to SUBMIT the payout to me.

Why the delay? I know that these casinos take in a lot of money.  What happened to good  customer service?

I can tell you, when I withdrew from VIP casino recently, it was no more than ten days from the beginning of the request, the documentation authorization, the withdrawal procedure, and a check in my hand via FED EX.

I am not happy with this delay and it does no good to gamble and win, if you cannot access the money to reuse for future purchases. 

Would somebody please help me with this issue?  Will this happen EVERYTIME I try and withdraw from CLUB PLAYER or the other seven casinos they are associated with?
user name at casino is dig2dye

Was I just lucky with VIP, they gave me really good service. My problem is with CLUB PLAYER.  have you withdrawn from any of the casinos before?  I am new to this.

Hi Karen,

These are our terms and conditions...if you read the posts on LCB you will see that posted in many of the treads as well...this should not come as a surprise.

This may not be the right Casino for you so in the future you may want to consider playing elsewhere.

If your request goes beyond the 10 "business days" please email me directly and I will look into your account status right away.

Kind Regards,

Marty Davis
Sr. Marketing Manager
Gambling Wages
[email protected]

Right, they told me my check that I requested DECEMBER 5 was sent JANUARY 3! Here it is January 24th and I STILL don't have my check and they can't tell me when I will get it!

Marty-Any idea when I will get my check???

expressguppy

hi dont know if i am posting this right (newbie) my issue that i need helpwith is with club player casino, here goes, i requested a withdrawal and on the 7th january 2011 in which i got approved great had to wait 7 to 10 working days & 4 non working days nothing until the next non working day & i got an approved email again & that my funds would be released in 7 to 10 working days, so i got in touch with them to see what was going on but live help just cut me off but sent an email to tell me they would deal with my complaint & respond within 24 hours, nothing so i went on to live chat again same old rubbish & no answers again so i am wondering if anyone can help me get my money from them also they not i decided to split my withdrawal request into 2 parts not i & the whole ammount was under there max cashout of $2500.00 please please please help because i am getting very concerned about this. thank you for any help.

Hi Hibby,

Our payouts are 7 – 10 business days to approve and 7 – 10 business days following to process a total of 14 – 20 business days total to receive your payout.

If your "approved" payout is 10 business days past due please email me directly with:

1. user ID
2. approval date and amount

Thanks,

Marty Davis
[email protected]

Right, they told me my check that I requested DECEMBER 5 was sent JANUARY 3! Here it is January 24th and I STILL don't have my check and they can't tell me when I will get it!

Marty-Any idea when I will get my check???

expressguppy

Yes, please contact Claudia via email we escalated your case again today and are trying to get this resolved on Thursday so she can give you more details.

Thanks,

Marty

hi marty made an withdraw on jan2 on palace of chance got approved on the 14 but still diddn"t get my money my nick=THExROCKER. any help plz? gr. jos

Today is day 10, please email me in the future so that I can escalate quicker.

Thanks,

Marty Davis
[email protected]

hi, im having a problem. my hubby put in a program calledmy pc its to make your machine run faster, which i didnt need.i get the message failed to intilize (oxc0150004 ) thats an example. is there anything i can do  to get this cleaned up ty josie46

I FINALLY GOT PAID!!! I request a withdrawal on 12/3/10. ONE MONTH later I was told a check was mailed on 1/3/11. Never received a check, after constant emailing Marty and Claudia, I contacted live chat today who told me my money was available via MONEY GRAM. SO basically I was lied to when I was told a check was mailed 3 weeks ago. At least I got my money.

Of course I am now locked out of my account. When I asked why, guess what, I was told this is not the casino for me since I am not a "recreational" player! What the heck! SO basically if you withdrawal one or two times they will lock you out so you can't win anymore. Good riddens!

I got 112 $ yesterday morning from them.
Lost 1800 $ at coolcat in an Adrinalin Rush, what a ride !
I won a 2000 $ freechip with one iof there challanges, with deposited 30.
Won something at Party cas in the evening, think I will ask for a withdrawal the next days.
The se group tricked me into online gambling with their free chips, and now I am dependend on that continual income over the last 1 1/2
years. I take that good 4 figure i made last year and start a homebuisness with that money, still coming back to the adrenalin rush online.
I read everything you can read about palace cirrus  after I won my first money with a free chip AND got paid in 3 weeks for having fun with Blackjack .
To us cardplayers , can you name me a casino with 150 %bonus and about 60 X min. wagering ? Two thinks should be clear :
This group must defend itself against all the carders, gnomers and bonuswhores out there, äh here.
Second :
They cant payout more than they get in ! Kapitalismus, you know ?
RTG is big enough so that you can , in my opinien only , trust there randomless.
There are rumors that RTG operators can fix the payout percent between 3 and 8 % for each maschine you are playing against, there overalloutput is about 98 %, a correct number as I find.
To say it short : Let us all live, give and hear more Bob Dylan.
Jo

hi all was wondering why my requested withdrawal has not went into my neteller account from club player casino. this was on the 7th January and is now 4th febuary, tried emailing direct yesterday but not even a response saying they have received the email. was told 7 to 10 working days & that is stated on there web site, but there response is 7 to 10 working days & then another QUOTE YES ANOTHER 7 to 10 working days. (come on)  any way went along with this nonsense & 20 working days later yes 20 working days later nothing. i am sure someone is working illegally here. quote: take your money quickly, but give something back "NEVER". 

update: yipeeeeeeeeeeeeee oh oh got email from neteller to tell me money was paid into account i thought fantastic, no, i only got half so where is my money? CLUB PLAYER CASINO, you told me 7 to 10 working days & then another 7 to 10 working days, well times up you have not paid me also you wont respond can someone help me here please, please please?  

already waiting for 20 business days for an approved withdraw at vegas strip to be transfered. please help,account name ira53

its now sunday and still no answers, asked the question when am i going to get my withdrawal, through email & the response was silence, unbelievable, whats going on CLUB PLAYER

actaully playing santas100 on casino palace of chance one year after I got no deposit offer for first time, the actual winnings could not be payed out because of the no deposit second time?, I might ask why the hell you don't get anny sort of warnings on this and send in documents for your withdrawal?, yes another thing many people are hitting the jackpots by this mean, so blacklist these casinos as they destroy the pleasure for other people depositing, untill it is fixed the code that you actually type in and get the cash for play,, my actual winnings were 2900 dollars at that casino so now I'm really pissed of that this aint a worthfull casino, I wish I only knew a place to place my conserns instead of using my time and effort to explain this to the casino owners, first fix the code s**t please, or else me and others will make the casino blacklisted and to lose theyr licenses to be a casino for europe or anny other big countryes.

well, this casino sucks !
first they needed 14 days to approve my account, then they told me 7 more days plz then u have your money, ive been waiting 23 days in complete now since ive sended my documents and still nothing here ! the last 7 days ive been in livechat every day ! and everey day they told me between 1/3 and 3/3 and today, Exclamation time is over and they say, wait on till 21/3 ... they are a *** joke, im actually writing to all affiliates, a few are actually working about a report and removing them, a few i dont know right now, but u should remove them as well and make a bad report, they just suck and are **** ! btu as i told u ill email you all chatprotokolls and everything in a few minutes if nothin is here in the next ~ 150 minutes


@u team, u got so much messages now, u realy can remove them now, they are uncooperativ and slow and big liers.... u dont need to wait longer, i and the other last users with this problems will send u emails now then u can make a report about this  fellas, and can delete them



Damian: Is there anything else that I can help you with?
offo2011: send me my money ! sick liers
Damian: we will send it and please
Damian: try to respect a bit more
Damian: or i will terminate the chat
offo2011: when Exclamation! when will u send it ! tell me a definitiv day right now
offo2011: tomorrow ?
Damian: should be r4eady by the end of the week
offo2011: end of the week is tomorrow
Damian: saturday
offo2011: i want a definitiv day, not everytime this hey should should should, and then i come here and u say again, hey wait on
Damian: those are the notes
offo2011: the notes have been money is here today ! thats the notes
offo2011: and why is it not ??
offo2011: yea u cant explain right ?
Damian: what happen is that we depend on our third party processor and there capability of sending out the payments
offo2011: cause u lie to your members, and thats sick, i loved your games and casino, but your cashouts are so bad that nobody likes to play here again Sad
Damian: they have limits
Damian: per dayu
Damian: per week per month
offo2011: but it is sure that i will get my money in the next 3 days ?
Damian: should be ready by that time , maybe longer


well this *** they write all day long to me, im waiting 23 days now and still wait and wait,, plz just make this more obv. for your users, they are nothing then bad

Hi offo2011,

Ive removed some of your inappropriate comments as there is no place for such language at our board.

The Representative will be notified about your issue.

Admin

Hi offo2011,

Claudia in our escalations department just emailed you in regards to your payment, if you have any further questions please contact her directly and copy me. 

Cheers,

Cindy Greco
[email protected]
Sr Marketing Manager
Gwages

me agree that rude language never any good but i made a withdraw on palace got approved on feb the 3rd and still diddn't get my money this is getting absurd nick=THExROCKER

Hi offo2011

Your payment has been sent out today to your Moneybookers acccount as requested.

Cheers

Cindy Greco

This morning on SLOT OF VEGAS (scam artist) I won the major jackpot of $2500.00.  So I go to cashout $2000.00 and guess what???, my winnings are void because I used more then 1 bonus.  I dont suggest anyone ever spend any money on this site.  I have be a member for quite awhile now and this is the first time I actually win on their site and they tell me my jackpot winnings are void,  I played through their stupid 1500 playthrough amount and had won $88, then i hit jackpot on lucky tiger,  Took pictures and video of it and then they feed me crap on why they cant pay me.Their is no reason why they shouldnt pay me.  Now on my account it shows a balance of $0.00.  I am going to be contacting people online in regards to this as well as a lawyer.  I am going to try and get class action lawsuit together as there are thousand of people that slots of vegas has ripped of/scammed.  This is the biggest joke ever.  for class action lawsuit info email me at [email protected]
Dawn - SLOTSOFVEGAS ID dawnt77777

Hi dawnt77777:

This is Cindy Greco; Sr. Marketing Manager for Gwages. I have Claudia in our escalations department will take it from here, if you have any further questions please contact her directly and copy me. 

She is extremely busy so we are looking at 48 hour + turn around to review your case so please be patient once it gets to her she will handle it!

Claudia Villalba - [email protected]
Cheers,

Cindy Greco
Sr. Marketing Manager
Gambling Wages
[email protected]

I'm having trouble getting a withdrawl. I have submitted all the information they have asked. It's been over two months. They keep telling me it will be a few more days. I made a deposit legitimately, met all the wagering requirements, etc, they just won't send it. Any help would be appreciated.

jpk1080
Clubplayer Casino

Hey , I have a big big Problem
I won 300 in slots of vegas and 145 ind wild vegas
All was ok and they said u can cashout now, today a few days later they tell me i cant because of multiple account, but i never did
ive sended them my documents (personald identy and bills) , ive done ac account on every rtg casino and sov and wildvegas were the 2 i won something.
I thought this is a very nice fair start offer adn thats why i did everywhere one account to try, and told all my friends as well and all the people in out tower house ( we live here with 120 familys in 2 very big tower hozuses )
Now today they tell me i have 2 accounts at sow and 4 on prism casino , now my problem i definitly dont have and never die more then one on every casino, and second problem, they just say everytime yes u did, but would have been useless anyway because u have to send documents and bills. what shell i do know to show them now i did only one on every casino in theire opinion i use same name email and computer for more then one account and i never did got total new in online casinos 5 days ago and now this...
please help me latestcasinobonus team and tell me waht to do, i realy dont know, and they dont belife me

Here the text from chat :
Kathy: Welcome to Slots of Vegas Casino, How may I help you?
gbartschel : hey ive logged in my account and see in cashier now withdraw request is approved, so from yesterday 7-10 days till money recives on my account ?
gbartschel : my account name is gbartschel and number 0163766677
Kathy: Hi , good day ,
Kathy: Let me check please
gbartschel : ok#
Kathy: there is no request pending
Kathy: $300 was denied as per withdrawals department
Kathy: you were using a free chip and we found duplicate accounts
Kathy: the account duplicate are :
Kathy: gbarti , tkronburger , sebiben
Kathy: If you have some family or friends that download the casino from same computer , only one can have a free chip, but both need to be depositors
gbartschel : i have only this account lol, and ive sended u all my documents and everything
gbartschel : 3/9/2011 11:05:20 AM Manager Withdrawal Approved! ($300.00) 3/9/2011 11:05:20 AM Manager Withdrawal Requested ($300.00)
gbartschel : maybe u have some other ppl because we live in a towerhouse with 120 familys and ive told all my friends about you, maybe they did accounts as well, we have same internet with 120 familys
Kathy: the approval was the transaction where withdrawals take out the winnings, sorry
Kathy: you can check this Rule on our web page
gbartschel : i get no money now lol ? i dont understand this
Kathy: If you have duplicate accounts , you can not use a free chip , you need to start with a deposit
Kathy: and after that , if you do not make winnings , you can use a free chip
gbartschel : i already told u i dont have more then this account i just got this one#
Kathy: the other accounts redeemed free chips first , that is why it is not allowed
gbartschel : how should i ? i senden u already documents and everything
Kathy: the accounts that I gave you are duplicate as per email , IP Address
Kathy: Name
Kathy: Password
Kathy: Player Computer
Kathy: yes , you sent documents , however , you did not check on Rules , sorry about that
Kathy: when withdrawals department checked , they note the other accounts already created with multiple free chips
gbartschel : but its not my accounts, so i have problem cause other ppl make accounts in my house lol ?
gbartschel : i never had an account with u ! this is my first man
Kathy: please understand , those accounts have same computer your email , so they are duplicates
gbartschel : there are more then one account on this casino ( slot of vegas ) from me
Kathy: with the same information yes
gbartschel : impossible, can be that there are accounts on cirrus coolcat and so on, but surely not on slot of vegas !
gbartschel : plz check this again !
Kathy: I did
gbartschel : last time u checked u say all is fine now u say i have more account, what i definitly not have, thats so sick
Kathy: the accounts are :gbarti from Gabriel B, tkronburger  from theodor k. , and sebiben  from sebastian b.
gbartschel : gbarti is not this casino !
gbartschel : gbartis is cirrus casino, ive writtten down all waht ive done
gbartschel : and the rest i dont know
gbartschel : thats not me#
Kathy: gbarti , Prism Casino
Kathy: Gabriel Bartl
gbartschel : prism can be as well
gbartschel : yes is on my list as well
gbartschel : but its another casino
Kathy: actually that account has same Email
Kathy: IP Address
Kathy: Name
Kathy: Password
Kathy: Player Computer
gbartschel : yes gbarti is from me aswell ! but its not the same casino
gbartschel : so its no fault
Kathy: it is  from Prism Casino
gbartschel : yes gbarti is my prism casino account
Kathy: However , there is one for slots and another one for prism
Kathy: as I explained 3 duplicate accounts
gbartschel : i told u, gbarti is from me ! its my prism casino account, and i have cirrus coolcat and so on as well, but i have just one account from slotofvegas, in every casino i made one account
gbartschel : and i this one here i won and i sended u my documents and a bill from me
gbartschel : and i explained you a few times now i dont have, because anyway would have been useless because i need the documents,. so anyway would be silly to make more accounts, and i never did
Kathy: Sir, I am following rules , and trying to explain it , if you want to contact and check with withdrawals department for the denial , please feel free to contact them , but anyway they cant help

and ive checked now my emails, just to make sure, and all my documents again, have written down all casinos where i did an account and played a free chip, and i just have one account in every casino, (2 rtg casinos was offline) wow i realy dont know what to do now

Hi jpk1080 and gbatschel:

Kindly provide me each of you with your acct info and casinos you are having the issues with and i will go ahead and personally will check into this matter.

Best Regards

Cindy Greco
[email protected]

Hi dawnt77777:

You should be receiving your response from us within the next few hours

Best Regards

Cindy Greco
[email protected]

slots of vegas details

gbartschel  0163766677

wildvegas

gbartschi 0163766677

if u need the details from all other rtg casinos or something else tell me , hope u can help me, because i did no multiple accounts and yea, anyway we all know this would have been useless and silly after i already won

if u need some infos tell me, i have a account made in every rtg casinos and some playtech casinos

dawnt77777:

As you may know; it is against casino rules to redeem more than one free chip. Your account shows a total of 11 free chips redeemed in a row; no deposits in between. This is why your free chip winnings were voided. Also please keep in mind; free chips have cashout restrictions and last free chip redeemed had a $100 maximum cashout restriction.

Hope everything is clear for you now,

Cindy Greco

hey whats with me

gbatschel:

Your last inquiry it's being checked. I will get back to you soon.

Cindy Greco