Prism/Slots of Vegas/VIP Lounge/Cool Cat/Cirrus/POC/Club Player/Wild Vegas

Cindy, 
Any info on my account, I haven't heard from you.

jos vink:

Payment will be processed this week according to POC.

Cheers

Cindy Greco

Yes.  Hello.  My withdrawl at Wild Vegas for $150 was approved on May 24.  I was told that I would receive a money gram or western union between 10 and 20 business days.  2 weeks ago I was told that I would receive the money transfer either last week or on Monday.  When Monday came and went I got back on live chat and spoke with Megan who told me that I would get the MG or WU towards the end of this week.  Yesterday I got back on live chat and Megan told me that it should be ready at the end of next week.  I have emailed support, accounting, withdrawls and 2 different managers.  None have got back to me.  When I call the 3 different numbers I have found for them all I have got is music and more music.  Please help as I just keep getting put off and am worried that I will never see any of the money.  My username on wild Vegas is p0k3rmagic.  Thank you.

Regards,
Jonathan Jones

p0k3rmagic

I will check into this matter.

Cheers

Cindy Greco

THExROCKER

Your $800 payment has been sent out via Moneybookers on 6/23/2011 at 9:24:39 AM

If you need any further assistance, please let me know

Best Regards

Cindy Greco

Hi....I deposited 1990.00$ on VIP Lounge casino on May 25th ...used the bonus,cleared it out,ran up to 10K but they confiscated my winnings because I played a little bit of blackjack and roulette....I mean that's ok I didnt't know ...

I then made a cashout of 1990.00(my refund on moneybookers) because they locked my account for apparently no reason on May 27th ....Talked to Emilia who is in charge of the refund.she is telling me it was approved on June 10th and I needed to wait 10-20 business days (that's okay) ....but what is putting me on tilt is when I'm talking to the dummy in the chat box and he's telling me you won't get it and then he change his mind and says it will take up to 8 weeks....wtf ......

Nickname on vip lounge: Luger
email: [email protected]

Dear Luger:

I am checking this issue with VIP Lounge and will gte back to you soon;

Cheers

Cindy Greco

Dear p0k3rmagic

Payment was processed through Western Union on 6/25/2011. I will email you the pickup info ASAP.

Cheers

Cindy Greco

Dear p0k3rmagic

Payment was processed through Western Union on 6/25/2011. I will email you the pickup info ASAP.

Cheers

Cindy Greco

p0k3rmagic

I just emailed you the payment pick-up information.

Cheers

Cindy Greco

Still haven't heard anything from you regarding my account Cindy.

Dear Sturrat:

I will be getting you an answer tomorrow.

Best Regards

Cindy Greco

Been waiting 26 BUSINESS DAYS TOTAL to get my REFUND!!! not even winnings....I just dont get it,why it's so long on these site ...it would usually take like 4-5 business days on other casinos,anyways...

I will wait until July 8th,but im gettin impatient now,I hope you can help me Cindy

TY

Hi Cindy

could you please check my withdrawal? 20 days are over now but there is still no money on my moneybookers account. its the slots of vegas casino. my username is malle12345678.  thank you very much

Do you allow players from pihlippines?

Hi Luger:

I've emailed you before to confirm payment will be sent out on time.

Cheers

Cindy Greco

Sturrat:

Your issue has been escalated to the person in accounting department in charge of refunds.

Cheers

Cindy Greco

Dear Mallen5:

I have sent a message to withdrawals department to provide me with your payment status

Cheers

Cindy Greco

Dear Mallen5:

Payment has been sent out via Moneybookers on 7/1/2011 at 7:18:43 PM.

Best Regards

Cindy Greco

Cindy,

Do you allow players from philippines?  gambling is legal here in our country.

Thank you very much Cindy!!!
you were a big help for me

Cindy
Hello.. would like your help in finding out info and escalating payment. I was approved on June 06 2011 for the amount of $1'000.00 to be sent to me by check to my home. It has now been 22 days and am waiting on the wages for my sons 21st bday. I would appreciate your help in this matter.  I did send you an e-mail.
Thanking you in Advance,
Anthony Lobstein

Cirrus Casino
user name: hockeypro

I tried to settle this with Cindy and CoolCat Casino, but to no avail.
I registered real money account at Cool Cat with no problem whatsoever (even though i am not supposed to be able to do that because i am from Croatia).
Several days later i received an email, on my .hr domain email (if i am not allowed to play for money or take bonuses why did they send it to me).
I supposed something has changed in their policy and went to play. I met all playthrough requirements, and their software said i can withdraw $100, so i go to cashier and applied for a withdraw. No messages there to suggest i cannot withdraw (and supposedly, you should block those who are not allowed to play, right?).
But at that time problems occured. They say I am not allowed to withdraw, hell, that i am not allowed to play even though THEY invited me to play!
Even at the time i exchanged emails with Cindy Greco I was receiving more offers from CoolCat Casino!
One would think that their terms and conditions are outdated since players from Yugoslavia are not allowed to play (let me remind you as i reminded them: Yugoslavia does not exist for more then a decade now).

All i wanted is $100 i earned after THEY invited me to play and gave me promotional code.
I am just lucky i did not deposit any of my money, since i would not be able to withdraw it even though i would be able to deposit it!

They screwed me for $100, but i am writing this to stop them from cheating on others. Don`t go and play in CoolCat Casino, because they will find a way to cheat.

I am sorry i had to write this, but i tried to settle it with them. $100 would not be a big prize to pay if you have people who works for you but they do not know their own rules.

Imagine the situation where someone invites you to their restaurant for a meal, telling you it`s free, but when you finish it, they say you must pay because some ancient rules apply. Never mind they invited you!

I do not like when someone takes me for a fool, and CoolCat Casino did just that. Don`t let them make you a fool too.

I am still ready to forgive them if they pay what i earned and to never mention CoolCat Casino again. It is up to them to choose what they wanna be. It is up to them to admit to their flaws and to rectify them so a thing like this never happen again.

CoolCat, i am waiting for my money and am ready to tell everyone not to play with you if that was your choice.

Hi Cindy.

Just an FYI- for your info Cindy, the exact content of this message has been posted twice in the casino section  and you can see the merged topic here.

https://jswqzs.com/onlinecasinobonusforum/casinos/coolcat-casino-is-a-liar/new/#new

I'm ready not to play to any of their casino again.  Kindly write here all the casinos that they operate so that i wont play with them anymore. Please.

Dear PetarC:

As per Coolcat rules available on the site:
http://www.coolcat-casino.com/about/terms-conditions.php

Croatia appears listed as the restricted countries to play either for fun or for real money. This is the reason free chip winnings were voided and account closed

Cheers

Cindy Greco

sunnydays

I will go ahead and will check your payment status with Cirrus Casino accounting department.

Best Regards

Cindy Greco

Dear Luger:

Refund has been sent out on time via Moneybookers as per a previous email.

Cheers

Cindy Greco

sunnydays:

Check has been sent out on 7/9/2011 at 2:09:15 PM.
As soon as I get courier’s tracking code from the processor I will send it to you.

Cheers

Cindy Greco

Thanks Cindy!
Anthony Lobstein

i have met requirements and started the withdrawl 2 days ago. What are the chances I get paid?

Dear smackman23:

If you've met playthrough requirements and have followed casino rules; you should not have problems to cash-out. Please feel free to send me the name of the Casino and your username to [email protected] and i will be glad to check your account.

Cheers

Cindy Greco

email sent thanks for your help

Dear smackman23:

In order to cash-out players need to send documents. I suggest contacting Wild Vegas and send your documents.

Cheers

Cindy Greco

Cindy
Just want to let you know I received my check yesterday (7-14-11) Thanks again for your quick response and dedication to us players. Having you really helps all of us!
Great Job Cindy!
Tony

Dear sunnydays:

I am glad to hear to received your payment. If you need any further assistance please do not hesitate and contact me back.

Cheers

Cindy Greco

Why this casino group send me promo e-mail when I am from restricted country (Serbia)?

because they don't read the emails or accounts, they send out mass email; contact the rep and /or manager and aske them to remove your name from the emailing list..barring that, block their domain

Cindy I sent u an email on July 27th and u responded back in 2 hours about my Slots of Vegas withdrawal for $675 that u would check on it but i havent heard back from u yet.  Still nothing in the mail.  Screen name myguinneapigs.  I might as well kill 2 birds with 1 stone so can u please check on my Virtual withdrawal for $452 approved July 15th, screen name myminipigs.  Thank you.

Dear Gunnylab:

According to Slots of Vegas I should be sending you the tracking# by the end of the day. I will go ahead and check with Virtual

Cheers

Cindy Greco

Thank you Cindy !!!  I just looked up the tracking number, here its on the DHL truck for delivery to me today.  If I knew the check went to DHL last Thursday I promise u I wouldnt have bothered u yesterday.

Dear Gunnylab:

Virtual processed a check on the 1st. As soon as I get courier's tracking# I will send it to you.

Cheers

Cindy Greco

Cindy, I just saw your post right now and my check arrived a few minutes ago.  I stopped here to say thank you, u r the best.  I appreciate u helping me out.  Take care and in your words "cheers".  If u want u can read my thread under "casinos"  I started.  It was my way of showing my appreciation to you for people who dont read threads here.

Ty Cindy. I was paid out my no deposit bonus win of $100. thanks for your help.

S

I have a little problem on Palace of chance Cindy.....I won 300$ with their free chips bonus and they are trying to tell me I played non allowed games but its not true...I dont know if you can help me like you did with VIP LOunge !

nickname on POC: JoRoy
email:[email protected]

Dear Luger:

I am not at the office today. I will check your POC account on Monday to see if effectively you play or not non allowed games.

Cheers

Cindy Greco

So Cindy?

Dear Luger:

I've sent you an email since Monday but it seems you did not receive it.
I had the chance to check your account with POC but according to account records there are 3 accounts linked and opened from same Password, IP, Player Computer, etc (JoRoy, Luggie and ElChoke). All 3 accounts redeemed free chips; which according to casino rules is not allowed. This is why POC decided to void your Free Chip winnings.

Best Regards

Cindy Greco

Do not play at any Virtual Group or Prism Casino such as Slots of Vegas.
You will never get paid

I have waited months, and I I have are " ticket numbers "

Two different casinos, both fully approved legitimate withdrawls.
Both never arrived, were requested as ACH
They opted to change them to Western Union, and never send me the codes or info....  What a joke

PatrickCrain

Dear Riverboat131313,

Thank you for contacting us!
We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is LTK53109363339X. Please use this code in any further communication.

Sincerely,


Casino Support Team

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.