GoldenLady Casino Ends Up On Warning List Due to Extremely Slow Payments

Waiting 6+ Months for BTC Withdrawal?!

Describing itself as an operator that has been "delivering 24-carat games since 2012", crypto-friendly Golden Lady Casino quickly captured the attention of online casino players from all over the world. Teamed up with BetSoft, Rival, Fresh Deck Studios, and Tom Horn, it indeed justifies the promising presentation.

Complementing the well-equipped games lobby is a solid selection of bonuses and promotions. Let’s not forget to mention the multi-tier Loyalty scheme with versatile benefits and exclusive rewards.

Yet, beneath the glitzy and glamorous surface, things seem to be way different. You would agree that delayed and extremely slow payments cannot be ignored, no matter how attractive all the perks offered by GoldenLady Casino are.

In February this year, the casino representative announced his presence on a support and complaints thread on the forum, and about a month and a half later, the first issues on postponed requests were reported. Following this, a couple of more members posted on the Forum regarding the problems they were experiencing with their cashouts. Some of the issues were resolved, but it took more than 6 months for Bitcoin withdrawal to be processed.

Even though payments may be postponed a day or two (or even up to 15 days) due to verification procedures, technical problems or some other reasons, everyone can agree that half a year of waiting should by no means be tolerated. There was no other but to put this brand on a warning list.

Our Tester’s Experience Wasn’t Positive Either

Just about the same time GoldenLady casino representative created a dedicated thread, we tasked one of our testers to explore it and share her valuable experience with us.

She registered on February 23, 2022…

… and tried to fund the account on the same day, but wasn’t able to, which is why she immediately turned to live chat support. None of the fixes suggested by the agent worked. Two days later, on February 25, she finally deposited $200/ 0.0052 BTC (the value on the said day) via Coinbase.

After that, she played a couple of games such as Witches of Salem, Scary Rich 2, Wrath of Medusa, and more. Her first attempt to withdraw took place on the same day, but once again, without success, so she continued playing. In the meantime, she had a couple of winnings, so her balance climbed up to $310.81.

Long story short, she tried to cash out the funds multiple times. As advised by the support agent, she logged in and out several times and tried to split the amount into two installments, but nothing worked. The tester’s final attempt to cash out occurred on March 21, 2022. We published the report on May 6, concluding that the request wasn’t processed.

However, a couple of days after the GoldenLady Casino test report went live, our tester was e-mailed by the casino on May 6. The operator apologized for the delay and asked for the BTC address to process the payment. Our tester received 0.009399 BTC on May 10.

Steer Clear Until Some Major Improvement Is Spotted

Would she have received the funds if the report hadn’t been published? It’s hard to tell, yet it’s without any doubt a great coincidence that the testing procedure took place at the same time when some members of our forum posted about the problems they are experiencing with this very operator.

On top of the above-described issues, this brand operates without a license. It doesn’t have phone support and the Terms seem to be missing some important information. Speaking of, there’s one important rule to pay attention to:

“Golden Lady Casino reserves the right to refuse membership in the casino to any applicant or to suspend an existing member’s playing privileges without cause and at Golden Lady Casino’s sole discretion.”

Altogether, there were more than enough reasons to place GoldenLady casino on the warning list, and warn our players to proceed with caution. Until the operator shows a willingness to turn over new leaf and starts processing withdrawal requests more efficiently, consumers should look for an alternative. Keep your eyes out for our Forum and News Section, we’ll post updates as soon as the situation changes.

In the meantime, hit the comments section below and let us know if you’ve had any experience with GoldenLady Casino. We’re looking forward to hearing from you.

Gamble responsibly!