Two Casinos Go Rogue After Ignoring Player Complaints about Slow Withdrawals
Even though it’s the month of cheer, joy, happiness, and good spirit, we regrettably inform you that things have gone awry for two casino brands from our directory – Pure and Avantgarde.
Unfortunately, both gaming platforms are considered to be off the correct course due to poor support and lack of interest in cooperating with our team to resolve complaints in a timely manner.
Players are therefore encouraged to play elsewhere until the problem is resolved, if ever.
Slow and Often Delayed Payments
This is not the first time we’re hearing about payment issues in iGaming. To make things worse, one of the brands within the same network is not licensed, which only adds fuel to the fire in terms of filing a complaint to a higher instance.
The first pending and delayed withdrawals at Pure Casino appeared last month, when some of our members started a topic on the forum, claiming their payouts have been on hold for 27 days.
Luckily, it wasresolved in a timely manner, since the rep managed to clarify the issue and confirm the withdrawal. Nonetheless, many other players are still waiting for their money even after 40 days or so, while some have never even received a proper answer from the casino about the status of their payout.
The same goes for Avantgarde Casino, which our testers only recently put into practice only to confirm the same issue – poor customer support and an unprocessed Bitcoin withdrawal!
Here’s one of the negative comments from our members about Avantgarde:
“This is another casino you better watch out for. I finished a 10 no deposit bonus, cashed it out, so I then had the 100 dollars and continued to play. Then I played with that money because they said i needed 150 to withdraw and i won total 400. They still wiped out my balance and would not even respond to me on the site!”
Things don’t look any different over at Pure:
“Withdraw times are far too long for this website. I do not like the fact that someone would have to wait 15 days at the minimum to withdraw, like who wants to even wait that long for their money? It sounds like a huge scam to me. I wouldn't ever deposit real money here.”
In the Slums… until Further Notice
Since the statuses of both Avantagarde and Pure Casino have changed, we have no other option but to place them on our warning list. Poor support and lack of interest to cooperate with LCB for the good of players is simply not acceptable.
Nobody should be a victim of slow and delayed payments in iGaming, let alone unresolved complaints or a complete blackout when it comes to the overall gambling experience.
With that said, we encourage our players and all LCB’ers to play elsewhere until further notice.
We will keep you posted about any changes.
sarah_ katherine 2 days ago Newbie
This WARNING is well deserved! I have been playing here for several years. I was considered VIP. Every time I withdrawal it is a huge haste and I have to practically beg for them to process it. I am currently waiting on my withdrawal from the end of August. It is now November 4th. I don’t think I will ever get the $500...
This WARNING is well deserved! I have been playing here for several years. I was considered VIP. Every time I withdrawal it is a huge haste and I have to practically beg for them to process it. I am currently waiting on my withdrawal from the end of August. It is now November 4th. I don’t think I will ever get the $500 they owe me. My emails and all live chats are being completely ignored. I encourage you to NOT play here. There are other places to play that will be transparent and let you have your winnings within minutes. I will give an update if I get paid.
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barsalou6
1 year ago
Jr. Member
I always felt something just wasn’t right about both of those casinos.. They had some really attractive bonuses too, but if I’m not able to withdraw what I win, there’s definately no point in depositing anything! I have a few casinos that I know pay out almost instantly and there’s no bonus going to make me risk my money...
I always felt something just wasn’t right about both of those casinos.. They had some really attractive bonuses too, but if I’m not able to withdraw what I win, there’s definately no point in depositing anything! I have a few casinos that I know pay out almost instantly and there’s no bonus going to make me risk my money on a chance I won’t be able to withdraw my winnings.
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Izzydeezy
1 year ago
Jr. Member
Not paying customers that are loyal to your brand is the best way to ruin your reputation in the quickest manner. Losing already existing customers is one thing, but driving away potential ones is a lot more destructive. Maybe this will teach them a lesson!
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Anchi
1 year ago
Admin
Well deserved warning.
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seanze65
1 year ago
Jr. Member
I feel like I’ve ran it to a lot of problems trying to use no deposit bonuses and then trying to withdraw after winning casinos are always gonna try to find some way to not pay out that’s why I love websites like lcb cause they keep you in the loop about brands to avoid and have honest reviews to help me pick websites where...
I feel like I’ve ran it to a lot of problems trying to use no deposit bonuses and then trying to withdraw after winning casinos are always gonna try to find some way to not pay out that’s why I love websites like lcb cause they keep you in the loop about brands to avoid and have honest reviews to help me pick websites where this kinda stuff dosent happen. Thanks LCB for the info I always check here before signing up with any online casinos for a reason.
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KingNemo
1 year ago
Mighty Member
Tough luck! This is an important lesson for all brands! You must be proactive on all complaints and give them their due diligence or else it can truly tarnish your image and have you spiraling downwards...
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Cinderella
1 year ago
Hero Member
Shame on them, it’s easy enough to con players now they even steal and think they can get away with it! Come on, the line has to be drawn somewhere! Thank you for letting us know!!!!
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