From the Players, For the Players: PlayFrank Casino Test

In this latest chapter in the project series ‘From the Players, for the players’ — an inclusive and long-lasting LCB endeavor to promote responsibility, accountability, and transparency in the iGaming industry — we bring you the experience of our tester in the PlayFrank Casino.

Our member dirkemans, an eleven-year veteran of the LCB community, went in to assess the sign-up, depositing and withdrawal process, as well as the gaming environment in this dual-licensed online casino.

His findings were straightforward:

• No significant issues in the key areas of investigation;
• A few interesting results during an account verification and withdrawal phases;
• Unpredictably predictable casino operations and no notable wins.

In terms of the usual testing steps and timeframe, they were as follows:

• Date of registration: March 12, 2021
• Date and exact amount deposited: March 13, 2021, €125
• KYC : iDIN
• Date and the exact amount of withdrawal: March 14, 2021, €50 (minus €1 fee)
• Date when the withdrawal was received: March 15, 2021

So, let’s see what we learned thus far in yet another contribution to bringing more value to your iGaming experience!

Multifaceted Interactive Hub

The PlayFrank Casino features a cute user-interface run by Aspire Global B2B platform. It operates with two licenses: One from the MGA, enabling global reach, and the other from the UK Gambling Commission, allowing access to British players.

The portfolio includes a few dozen reputable gaming developers, including Microgaming, NetEnt, Evolution Gaming, Quickspin, Wazdan, and alike. Punters can choose between online slots, roulette, blackjack, baccarat and may also indulge in live dealer games.

This interactive house introduces a personalized loyalty program, promotional offerings with daily challenges and seasonal campaigns, multi-language support, multiple banking and currency options, and a reasonably quick cashout time.

On the other hand…

Players might feel like looking for a bit friendlier playthrough limitations, increased variety of game contributions to clear wagering requirements, and a slight expansion of country restrictions when it comes to claiming bonuses and free spin offers. The same goes for the crypto-friendly preferences.

Still, players’ impressions at the PlayFrank Casino in 2020 were worthy of 150th position at the LCB registry, rated 4.1/5 after 199 votes, as of the time of writing.

And that made it a great candidate for our testing project. So, let’s see how dirkemans’ experience unfolded.

Registration Powered by Online Banking

The casino uses the iDIN verification tool as part of its KYC system: This means that you have to provide your personal details by logging onto your online bank account, following the casino’s link, and the hub interfaces with the bank syncing everything up.

Essentially, iDIN uses players’ internet bank to make verification. Since close to 97% percent of customers in the Netherlands — our tester’s motherland — use online banking options, iDIN is the most popular electronic identification method over there.

(Side note: If you try to register at PlayFrank from another country, your experience might vary.)

Once you verify your age via iDIN, the reminder of the two-step sign-in process is conventional. You create your account details and provide an email address, and then you enter your personal information as they appear in your ID or Passport.

Once you complete the registration, the welcome mail arrives in your inbox in a matter of minutes, and you’re good to go.

Now…

As you may have noticed in one of the snapshots, there’s a special-bonus-offers box at the bottom of the pop-up window in Step 2. In case you’re up for a welcome bonus, you should leave the box checked, as it appears by default. But if you’re into straight deposit play, please make sure to uncheck it.

And, if you leave the box as it is by omission — which was the case during our test, as we wanted to see the responsiveness of support staff — you can contact the casino’s live chat and request them to remove the welcome offerings. This option might come in handy since the bonus brings all the bells and whistles of wagering requirements.

Once dirkemans stated his wishes in this particular segment — the unwanted bonus is listed in categories to address with the live support; you can simply click on it — the casino removed the additional benefit. The process lasted no longer than a few minutes.

And with this out of the way, our tester was ready to proceed with the deposit.

Depositing & Gameplay: Fast & Furious

As said, the PlayFrank Casino allows for several banking methods to place your funds, looking for entertainment and fun.

During this test, dirkemans used Neteller to do so. As expected with this method, the transaction was over in no time.

In this phase, dirkemans got awarded 50 free spins bonus, which he did not require. And again, the live chat agent was there to remove it from our tester’s account.

So…

With funds at his disposal, dirkemans went on to enjoy some well-deserved fun by playing House of Doom 2: The Crypt and Book of Dead.

And, as we all very well know, what happens in the casino stays in the casino, be it in the Las Vegas world or the ever-growing iGaming realm. Unless, of course, we talk about complaints or jackpots, and neither of those was present here.

Withdrawal: Nice & Easy

As the policy of our project dictates, dirkemans made a €50 cashout request. He went on to once again check the casino Terms and Conditions, addressing this particular process. Notably, there’s a €1 fee to be paid; thus, the overall amount in question was €49.

The casino immediately followed-up the transaction with a confirmation email. Some 38 hours later, the funds were at dirkemans’ Neteller account.

Interestingly…

There’s no need for scans or photos of personal documents in this phase either. One might have expected this — mind you, the registration process went on without those files being uploaded — but that was not the case.

As dirkemans noted in his correspondence with our team, this peculiarity could be related to the iDIN method or the fact that he has been a verified player at casinos that belong to the PlayFrank’s ownership group.

One way or the other, the withdrawal during our test went on expediently, with no glitches whatsoever.

Final Thoughts: Smooth Rolls

All in all, dirkemans’ experience, supported by extensive video recordings, suggests solid conclusions regarding overall accountability, responsibility, and professional services of the PlayFrank Casino.

In terms of turbulences, challenges, or flies in our ointment, the test showcased that the casino’s reputation in our community matches our testing experience.

We keep hoping that the PlayFrank Casino will only improve over time and with that said, we leave you, our readers, to make your conclusions, while our team proceeds onto the next endeavor in this project.

After all, ‘From the players, for the players’ is only a segment of the neverending LCB effort to increase awareness of prudent gambling and responsible business practices, making the online gambling industry better and safer on both sides of the aisle.

And that, above anything else, includes perpetually bringing more value to the players around the world. Thus, stay tuned for yet another testing report we’re preparing for you, LCB’ers!