CLOSED [due to the casino's unresponsiveness]: www.megamedusa.com withholds winnings and blocks Account:

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Last post made 5 days ago by JovanaV
mazzica
  • Started by
  • mazzica
  • Italy Jr. Member 87
  • last active 1 day ago

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  • mazzica
    • Started by
    • mazzica
    • at Sep 30, 24, 09:56:21 AM
    • Italy Jr. Member 87
    • last active 1 day ago

    Hello there usename in the casino is spnluivy4e

    I deposited in the casino, won about 3k and requested a withdrawal. I was contacted by the financial department to request the BTC wallet for confirmation, but immediately after that my account was disabled. I can't access it and they haven't responded to my emails for 2 months. Can you help me?

    Thank you

     


     
  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 01, 24, 03:39:54 AM
    • Serbia Moderator 1400
    • last active 6 hours ago

    Thanks for this post from:

    Hello mazzica,

    Thank you for providing us with your casino username. Please note that we do not have this brand listed here on LCB. However, we reached out to them and inquired further about your case. Please keep an eye on this thread for further updates.

  • waseem69
    • Replied by
    • waseem69
    • at Oct 01, 24, 04:41:34 AM
    • Pakistan Sr. Member 321
    • online

    Have your issue resolved? I have too an account in this casino but $30 no deposit bonus which is not used from my side so far.

    Casino is legal have license then why they stopped your withdrawal?

  • mazzica
    • Replied by
    • mazzica
    • at Oct 01, 24, 04:48:59 AM
    • Italy Jr. Member 87
    • last active 1 day ago

    no payment yet, this is the last email I received  from the payment department: ([email protected])

    Dear......,  
     
    We hope this email finds you well. 
     
    We acknowledge receipt of your crypto address. However, we do not send payments to Cash based crypto address.   
    In view of the above we would like to request you to provide us with a Coin based crypto address.   
    (Please keep in mind that this kind of address starts with numbers and not letters). 
     
    Thank you for your understanding, we are looking forward to your response. 
      
    Kind regards, 
    Mile Robyn 
    Finance Team 

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 04, 24, 04:42:05 AM
    • Serbia Moderator 1400
    • last active 6 hours ago

    Thanks for this post from:

    Hello mazzica,

    We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

    Thank you for your patience.

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 08, 24, 08:24:02 AM
    • Serbia Moderator 1400
    • last active 6 hours ago

    Thanks for this post from:

    Hello mazzica,

    Still no response from the casino so we've sent them another reminder. Keep you posted.

    Thank you for your patience.

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 11, 24, 05:49:20 AM
    • Serbia Moderator 1400
    • last active 6 hours ago

    Hello mazzica,

    Despite multiple attempts to reach out to the casino, we still haven’t received any response from them. We would need to close the complaint due to the casino's unresponsiveness.

    If they respond at any time, we will reopen the thread.

    Thanks for your understanding.

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