RESOLVED: Withdrawal approved, money missing POKERSTARS

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Last post made 3 hours ago by JovanaV
David Gabor
  • Started by
  • David Gabor
  • Newbie 11
  • last active 2 hours ago

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  • David Gabor
    • Started by
    • David Gabor
    • at Oct 29, 24, 10:08:50 AM
    • Newbie 11
    • last active 2 hours ago

    Hello

    I submitted a withdrawal request on 23.10, and it was confirmed on the same day. It is already the fifth business day.  
    Approximately how long should it take for the money to appear in my account?
    Earlier This year i've got my money in 2 days.

    i've also tried to reach out via live chat, no answer.

    no address mails..

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 30, 24, 04:27:11 AM
    • Serbia Moderator 1698
    • last active 1 hour ago

    Hello David Gabor,

    First of all welcome to LCB.

    Could you please let us know which payment method you used for the withdrawal? Processing times can also depend on the payment method.

    Thank you.

  • David Gabor
    • Replied by
    • David Gabor
    • at Oct 30, 24, 11:48:24 AM
    • Newbie 11
    • last active 2 hours ago

    I Used direct transfer

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 31, 24, 02:23:11 AM
    • Serbia Moderator 1698
    • last active 1 hour ago

    Dear David Gabor,

    Please send us your casino username via private message so we can contact the casino rep to check the status of your withdrawal.

    Thank you.

  • David Gabor
    • Replied by
    • David Gabor
    • at Oct 31, 24, 02:26:36 AM
    • Newbie 11
    • last active 2 hours ago

    Done 😁

    thank you!

  • JovanaV
    • Replied by
    • JovanaV
    • at Oct 31, 24, 05:45:06 AM
    • Serbia Moderator 1698
    • last active 1 hour ago

    Dear David Gabor,

    Thank you for sending your casino credentials. We've contacted the casino rep and will let you know as soon as we receive a response from them. Please keep an eye on this thread.

  • David Gabor
    • Replied by
    • David Gabor
    • at Nov 03, 24, 12:19:38 PM
    • Newbie 11
    • last active 2 hours ago

    Any updates?

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 03, 24, 01:53:31 PM
    • Serbia Moderator 1698
    • last active 1 hour ago

    Dear David Gabor,

    Please be advised that, due to the weekend, there may be delays in the response from the casino rep. We will send them a reminder and update you as soon as we receive any feedback.

    Thank you for your patience.

  • David Gabor
    • Replied by
    • David Gabor
    • at Nov 04, 24, 02:26:17 AM
    • Newbie 11
    • last active 2 hours ago

    Today i contacted my bank and showed them the payment proof, they don't recognize it and adviced me to contact Pomerstars again.

    it's been another 5 business days since they asked me to be patient, and no more updates since then.

    what should i do?

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 04, 24, 05:01:03 AM
    • Serbia Moderator 1698
    • last active 1 hour ago

    Dear David Gabor,

    Perhaps allow a few more days before reaching out to their live chat support. We’ve also sent them a reminder since we haven’t yet received any response regarding your case.

  • David Gabor
    • Replied by
    • David Gabor
    • at Nov 04, 24, 11:20:16 AM
    • Newbie 11
    • last active 2 hours ago

    Every time, This *psysa* waste my time. Everyday.Everytime, This *psysa* waste my time

  • David Gabor
    • Replied by
    • David Gabor
    • at Nov 04, 24, 11:21:32 AM
    • Newbie 11
    • last active 2 hours ago

    Again and againagain

  • David Gabor
    • Replied by
    • David Gabor
    • at Nov 04, 24, 11:23:03 AM
    • Newbie 11
    • last active 2 hours ago
    i can't do This anymore 
  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 06, 24, 05:40:37 AM
    • Serbia Moderator 1698
    • last active 1 hour ago

    Dear David Gabor,

    Still no response from the casino rep so we've reached out to them again. Do you have any updates maybe?

    Thank you.

  • David Gabor
    • Replied by
    • David Gabor
    • at Nov 06, 24, 07:12:20 AM
    • Newbie 11
    • last active 2 hours ago

    Not at all

  • David Gabor
    • Replied by
    • David Gabor
    • at Nov 08, 24, 05:29:40 AM
    • Newbie 11
    • last active 2 hours ago

    I’ve got my money Back in my pokerstars account

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 08, 24, 05:34:19 AM
    • Serbia Moderator 1698
    • last active 1 hour ago

    So glad to hear that, David Gabor. Thanks for letting us know.

    We will now mark this complaint as resolved.

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