CLOSED: Winnermillion.com not payout out 1 month on

I joined winnermillion over a month agoand actually enjoyed their games.  I made deposits totalling £1200 .  

I complied with every terms and condition and then attempted to make a withdrawal on 21/11/18 of £1500

After a dozen emails, several live chats the money still hasn't reached my bank.  

I have not had one reply from my emails and the contact number on the site doesn't work.  

I would be happy to share the email trail if you'd like however it is just my emails to winnermillion.com. 

I feel right now as if the casino has been fraudulent and just taken my money with no intention of ever paying out which is a shame as I did enjoy playing on there.  

Sorry to hear that, Philjips21. Winnermillion casino is on our warning list. They were hosting pirated games. You can read more about it HERE. It doesn't surprise us that they don't want to pay out their players. We can't guarantee if they will even want to cooperate with us and try to sort out the issue, but we can try. Please private message me your casino username and we're going to forward it to them. 

Thanks for your account details. The casino has been informed. Let's see if they are going to get back to us. 

Still nothing from the casino, which doesn't surprise us. Have you heard from them yet? Any updates?

Thanks 

Not a word which again doesn't surprise me. I cannot even get an answer on live chat anymore and emails are still unresponsive.   Have to be the biggest con and fraud of a company I have ever seen. 

We have heard back from the casino. The casino rep said they were going to look into your account and send feedback. Let's see if they are going to do so. Keep you posted. 

Thanks melissaN.

21/11/18 and it is still pending.  Still they don't reply to emails and won't answer live chats.  You have to blacklist this company not just have them on a watch list.  I have not heard of one person ever getting paid out.  All I want is my £1200 back they can keep their £300 winnings! 

The casino is already on our Warning list. We're doing our best to help you get your money. Hope they'll pay out your winnings. 

So the casinos live chat answered me today.  When I asked them about the withdrawal they responded with 'did you email support '. 

I told them I had 100 times.  They then ignored me and left the chat. 

Everyone it connected me to the chat thereafter they would not even acknowledge I was there.  

I found a winnermillion contact number +44563786376,if they are based in uk maybe you can speak with a lawyer and take action in court

Thanks Edi.  I found that number unfortunately you ring it and it says it has not been possible to connect your call.

 A bit of digging and the company sprocess ltd which are linked to it is owned by a  Mr xxxxxx xxxxxx.  A 21 year old Israeli. Let's see if I can track this guy down .  

I am very sorry for you,if you look on other complaints you will notice that nobody succeeded to receive payment until now,I don't think they own a valid licence, they are also blacklisted on other forums.I hope you will manage to get your winnings with the LCB help.

We are doing our best to help you. Yes, this casino is blacklisted on LCB. You can read more about it HERE. 

We sent a reminder to the casino rep yesterday, so let's see if he gets back to us. 

Keep you posted. 

Hi Philjips21,

Have you heard back from the casino? They say that they can't see any withdrawal under your username. It is weird since you told us that the status of your withdrawal is pending. 

There are plenty players out there having issues with this casino. I knew as soon as I saw their website they cannot be trusted, I have never spent any cent at this casino and I never will, this casino has been added to my blacklist casinos.

Still ignoring me completely .as you can clearly see from the screen shot it is pendin

Well,  this casino  is licensed with the Curaçao egaming which I think one of the  worst out there due the lack of cooperation regarding complaints. I hope you'll get your money asap.

That is one of the reasons this brand is blacklisted although they claim they did nothing wrong. 

We asked them to look into your account, they did do it and said that they can't see the withdrawal. We forwarded them your posts. Let's see if they reply to them. 

The casino rep is revising your case. Hope he'll help you get your money. Keep you posted. 

Hi Philjips21,

We got a feedback from the casino. Namely, you created two accounts with identical username, email address and the same IP address. You know that it's a breach of casino T&C. We are stil not sure why your withdrawal still has a status: pending, we are waiting for them to clarify on this matter, but since you have two accounts it will be cancelled anyway. 

Hello melissaN. 

I have never created another account and I am 100% certain of this. 

This is just another one of there awful excuses to avoid paying out.  They ignore All communication and avoid taking any responsibility.  It is utter ridiculous that they have tried fabricating a reply like this to avoid paying out.  It is £1500 yet only £300 of it is winning.  If they are that bothered they can keep the £300 and just give me back my deposits.  

Could you tell them how I feel and tell them to ring me or communicate with me (I know they won't) .

Thanks again for your help 

We've asked them about the refund of your deposit. Keep you posted. 

Hi Philjips21,

The casino rep informed us that you played out your deposit and there's nothing they can give back to you. 

You also created two accounts and they showed us the evidence.

There's nothing further we can do for you regarding this case. You can always file a complaint to their regulatory body. 

Could you show me this evidence then please melissaN ? I 100% never and clearly they know they have fabricated that 'evidence' for you.

The lack of contact, ignorance and the timeframe clearly gave then time to make these false accounts. Can I have the contact of who you speak to? The regulatory body is a joke s they just ignore every request.  

The regulatory body of this casino is indeed one of the worst out there. They do not care about the players, only about the money. It is sickening to see a casino stealing players money. WinnerMillion, that name fits them perfectly because they are the only winner here. This casino is added to the blacklist on several forums and avoid them at all cost. Do not expect to get your money back since they only care about their own wallet. Plain thievery.

We can't share this info on the forum. We're going to ask the casino to get in touch with you and ask your additional questions. We've also asked the casino rep to reply to you directly here on the forum.