CLOSED: Will Hill Fake History Roulette

10+ same colour hits on roulette on a well know trusted casino i just want your thoughts on this scenario. ok you load up your faverite casino roulette table and you see the last history hits were 10+ reds would you say odds on or chances are a black is due next you do another 3 spins on black low stake 5$ a go to hit another 3 reds now you think what a great chance to bet big and double a big bet on black odds in your favour you check the history again even though the software is showing 11+ reds in a row the actul numbers hit were 5 reds a black a green black but the software shows different( see attached image ) 

ive contacted the support and only asked for the last 3 bets to be returned which i feel is fair and will be the end of the matter as they have admidted via email that there is an issuse with the server or software which Steps have been taken to prevent this happening again to which they declined to refund  im sure this must fall somewhere of making the odds missleading or enticing you to bet the wrong out come i would say its like looking at a 3 horses form at the start of a race and horse 1 has won the last 10 races horses 2 & 3 both have 3 legs and and can only hop  once the race starts horses 2 3 are really champion running nags with 8 legs you get my point .so is it missleading showing the wrong info before taking bets ive added 2 pics 1 showing the history b4 i bet and 1 after clearly showing different info ??????

Hi scu11y69,

Could you please PM me your casino username? We're going to get in touch with the casino and ask for their opinion.  

I'm loyal customer at william hill and I spent a lot and a lot money every week mainly on sportsbook. I had also a problem last month on one game that I forgot its name. When I opened it on desktop, a pop up was shown and it's written that on mobile there will be more features and bonuses round. Then, When I opened the game on mobile, i see the same pop up where it's written that there are more features and bonuses if I will open it on desktop !!

@Sun17 lol i no that slot i noticed the same thingload on laptop got the bonus and it said play on mobile and it unlocks bigger multiply etc played on mobile and got the same thing play on pc and unlock bonuses catch 22 i will try remember the name :) TIKI PARADIS

on another note here the email i recived

I hope this message finds you well.

Sorry for the late notice. I'm writing about your concern that the game window did not correctly reflect your game transactions in Premium Pro Roulette.

Our tech support agents checked this and saw that the roulette history from game sessions 82134930341 and 82134930369 was not sent to the game window. Steps have been taken to prevent this and if the issue arises again, please send new examples and we will continue the investigation.

does this not in fact accept there was a fault and clearly it wasnt mine ?

i recived another email today  from will hill 

"Thanks for your response.

I received your email and understand how you feel.

However, the information that was provided to you was based on the result of a full investigation. Your concern has been diligently investigated and has undergone a full and thorough review by a group of dedicated agents.

I understand that you are not satisfied with the results; but we aim to provide a fair, reliable and competent conclusion in line with our goal to deliver excellent customer service to all our valued customers."

there still not going to refund the last 3 bets i know this is a small amount but i think its the point of the matter that the fake history showing enticed what way i bet  i would say its a fair request as you admited there was an issue.

Apart from that i think will hill is a great site and rate this casino at the top

any one want to comment if you think i should get the 3 bets back ???

This is really interesting.

First of all it seems the issue is a technical fault in the dispay of the roulette table history. I'm not 100% clear on what exactly it shows or means.

The real thing here is to remember that if the table rolls red 100 times in a row. The next roll still has a 50% 50% chance. The table history for roulette has absolutely nothing to do with the odds. 

HOWEVER:

Online gambling is first and foremost a form of entertainment.  Even though the table history is irrelevant, its clear that you take notice of it and based your bets on it. It influenced your 'strategy'. And if there was indeed a discrepency in the table history then it could be argued that it influenced your bets and its only fair to be refunded.

And have them thank you for informing them on ths discrepency so they can fix the software.. 

Good luck, I hope you insist on the refund. 

Hi scu11y69,

We still didn't get a reply from the casino, but they'd probably tell us the same thing they told you. If they decided not to refund the last 3 bets after the thorough investigation there's not much we can do for you, if their decision is final. As you said they are a great site and they took this matter seriously. However, we're going to send them another reminder and see if they are going to reply this time. 

Hi thanks mellissaN like i say i still play will hill daily and know there not in any ways cheats etc but i do bet by the history and just felt this swayed the way i bet hopefully might get a free bet token as a goodwill or somthink once again thanks again for contacting them 

The casino rep says that unfortunately, there's nothing he can do regarding your case since you got the full explanation of the situation. There's nothing further we can do for you, unfortunately. We'll mark this case as closed.