UNRESOLVED: Wagerinox Casino 24-hour payout claim, DAY 8 still waiting

username: rboy*****

Hello, 

My account was already verified with them. I have/did NOT used any bonuses or promotions with my deposit. My deposit (actually my 6th deposit, I believe) was made with bitcoin.
I requested a withdrawal on Dec 17th. Although they claim to process payments in 24 hours, I'm approaching the midway point of week 2.  

I did get a response from the helpdesk on Dec 22nd: 
thanks,

Rich

We appreciate your patience as we work through a backlog of payments. Rest assured, we're actively resolving the issue and will have your payment processed as soon as possible.

Best regards

Wagerinox

- update from LCB moderator: 

Wagerinox Casino has just received a warning from LCB.

"Wagerinox Casino received a warning from LCB due to poor support, they have no interest in cooperating with the LCB to resolve complaints promptly. Players experience slow and often delayed payments, we encourage players to play elsewhere."

Hello rboyce212,

Thanks for sharing your casino credentials with us!

We will reach out to the casino representative to inquire about your case.

Keep you posted.

P.S. Considering it is a holiday season, expect a delay in response.

Hello rboyce212,

We have sent the reminder to the casino again.

Considering it is a holiday season, expect a delay in response.

Keep you posted.

@Eowyn,

I don't think they have any intention to pay me the money owed. There's simply no excuse when they are claiming 24 hour crypto processing on verified accounts that it takes longer than 2 weeks. 
I'm tired of every casino using the "backlog" excuse for late payments and that being acceptable. If they have a backlog then they obviously can meet the advertised claim that they are making. This casino needs to have their info adjusted to say 2 weeks plus for payment...had that been the case I would not have played there. My payment should have been the quickest turnaround possible with a crypto payment, no bonuses and a verified account. I can't imagine how long it would take for people playing with bonuses, who have not been verified and paid with a credit card.  Regardless, It's very deceptive of the casino and frankly is a very bad look for lcb to be pushing this false information on the public to it's customers when there's so much evidence to contradict this false claim. If we can't believe the accuracy of the info provided here, what's the point?

I made a request for withdrawal at another casino last night, I would bet money that I receive those funds before this casino. 

Rich

Hello rboyce212,

We hope that they will respond. We have reached out to them once again.

Keep you posted.

Hello rboyce212,

We have to mark this complaint as Unresolved as we did not hear back from the casino regarding your case, and we were reminding them regularly.

If they respond, we will Reopen it.

Thanks for your understanding.

I'm sorry, at 3 weeks when you claim 24 hours is not a backlog. That's the same response you gave me 10 days ago. I received my payment from another casino in 3 days last week. You need to change your advertised time of processing payments. Your inability to stay even close to that time should be enough to warrant such. You can be backlogged for a week, three or more means you simply lied about the time to mislead and attract customers.

they responded in the forum by saying nothing really.

Hello rboyce212,

As soon as we hear back from them we'll update you on this thread. We've sent another reminder now. 

Have we heard of this casino paying out any customers?  I'm really starting to believe they aren't going to pay at all and I'll discover their url is a broken web page some day soon as they disappear with everyone's cash.

Hello rboyce212,

We still haven't heard back from the casino rep, we've sent another reminder now. 

We are almost at 30 days now since this withdrawal request for a verified account, with no bonus depositing with crytpo. Which you have listed this casino as paying out in 24 hours....I want them blacklisted. They are not paying customers and are stealing from their customers and you have an assist in this criminal activity of theirs since your providing with a means to pull in more customers to steal from. They should not be listed without some kind off warning to your customers.

I've requested that they blacklist your casino since you don't seem to have any intentions of paying your customers their money. I'd say nice ponzi scheme you've got going there..but it's not, it's straight up theft and fraud.

look at their reviews from trustpilot just in the past month. One after the other who did not get paid. THIS CASINO NEEDS TO COME DOWN!
Trust Pilot Reviews - Wagerinox Casino

<Link removed, no third party links allowed>

Same thing at Casino Guru:

Casino Guru Reviews

<Link removed, no third party links allowed>

These are very damning testimonials...someone needs to stop allowing them to lure more victoms 

Hello rboyce212,

We wanted to inform you that a reminder has been sent, as we haven't received a response yet. We will update you on this thread as soon as we receive a response.

Did you receive winnings? Never had such problems with crypto cashouts after verification. Max time was up to 2 hours to receive funds to my crypto wallet

Hello rboyce212,

We will update you on this thread as soon as we receive a response.

I'd really like to know why you leave casinos active on your site when situations like this arise. If a casino hasn't paid any of it's customers out for over a month and is not responding to your inquiries, shouldn't you flag them for customers or put them on a blacklist until customers have confirmed they are paying. If this casino shuts down and disappears, you're allowing them to continue to collect money from new customers as long as they can. From what I've seen so far, I've yet to hear of anyone getting paid from this casino. Customer's have the right to know what they're getting themselves into...and the payout times should be adjusted. 

Hello rboyce212,

thank you for the info. I truly think this one should be considered as I have not seen a single player claim to have been paid from this casino...but I know of at least 20 that are in the same situation that I am in with the casino obviously having no intention on paying us out. This casino will most likely be blacklisted eventually, I'm 95% certain of this. I was just hoping to save others the heartache, frustration, and loss of finances that I've experienced due to the negligence of  this casino . it's truly been a burden to me, or else I wouldn't be so aggressive about this. 

Hello rboyce212,

You are welcome. We understand your frustration, and we are doing our best to assist you.

As soon as we get a response, you will be notified here. Until then, this case remains Unresolved.

Regards,

Hello rboyce212,

As soon as we get a response, you will be notified here. Until then, this case remains Unresolved.

We have reminded the casino to provide us with the correct contact responsible for complaints, but we still haven't heard back from them.

Thanks for your understanding.

"Also, many factors influence whether a casino will be on a warning or blacklist with us. Just some of the factors are a large number of complaints, a large number of unresolved complaints, constant non-payment of players, payment delays, unfair T&C, bad support, fake games, etc."


Hello, I'm just following up to stay on top of this one. I don't want any other players to become victims of  this casino, who as far as I can tell, haven't paid out any customers in their short history.  I know that there are many factors and that their employees may be out on occasion for whatever reason. I'm at week 6 now since my withdrawal request that should have been handled in 1-2 days. But this isn't about me anymore. I have little hope remaining for a payout of the money they owe me. However, I'm determined to make sure they blacklisted or flagged accordingly to prevent any other players from falling prey to this "organization".  I suspect they will disappear with no trace in a couple months, until then I'm going to do my best to make sure new depositers have the correct information.

Hello rboyce212,

Thanks a lot for sharing your thoughts with us.

We completely understand your frustration.

The LCB closely monitors each complaint-related process. We ask for your trust and belief in our authority.

Hello LCB Members, 

Wagerinox Casino has just received a warning from LCB.

"Wagerinox Casino received a warning from LCB due to poor support, they have no interest in cooperating with the LCB to resolve complaints promptly. Players experience slow and often delayed payments, we encourage players to play elsewhere."

Hello rboyce212,

We understand and support your attitude.

Thank you for your post.