RESOLVED - Vonbets not allowing to withdraw and not responding to e-mails

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Last post made 7 years ago by Melcb
avatron
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  • avatron
  • Finland Newbie 13
  • last active 2 years ago

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  • avatron
    • Started by
    • avatron
    • at May 18, 17, 02:20:38 AM
    • Finland Newbie 13
    • last active 2 years ago

    I have had an account with www.vonbets.com for over a year and made several successful deposits and withdrawals before, but now for almost two weeks I have been unable to submit a withdrawal request and my e-mails are not answered. My account balance is close to 800 €. I took a sportsbook re-deposit bonus on 27.4.2017 and completed the rollover (40 x 25 € bets with minimum of 2.3 odds) on 4.5.2017 after which I placed one more bet. After completing the rollover, I have tried to submit a withdrawal request from www.vonbets.com web site several times, but I always get the following error message: "The withdrawal has failed.".I have tried to contact them about the issue by sending e-mail to [email protected]. I sent four e-mails between 7.5. - 11.5., but I have not received replies to any of my e-mails.

  • MelissaN
    • Replied by
    • MelissaN
    • at May 18, 17, 03:33:57 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi avatron,

    Sorry to hear that. Please PM me your casino username. We're going to contact them on your behalf and ask to look into your case.

  • MelissaN
    • Replied by
    • MelissaN
    • at May 18, 17, 04:33:28 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    The casino has been notified. We'll keep you posted. 

  • MelissaN
    • Replied by
    • MelissaN
    • at May 23, 17, 05:12:45 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    We're still waiting fro the to reply. We'll remind them again. Keep you posted. 

  • avatron
    • Replied by
    • avatron
    • at May 29, 17, 04:14:49 AM
    • Finland Newbie 13
    • last active 2 years ago

    Thanks for this post from:

    I have not received any replies from them either, but yesterday I checked my account balance and the latest bonus (100 €), which I had successfully rolled over, had been deducted from the balance. I then tried to submit a withdrawal request for the remaining money and this time the withdrawal request succeeded from their web site. Just a moment ago, I received the money (close to 700 €) to my Skrill account. So, I only lost the recent 100 € bonus, but cannot recommend the casino for their complete lack of customer service.

  • MelissaN
    • Replied by
    • MelissaN
    • at May 29, 17, 04:25:50 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    avatron wrote:

    I have not received any replies from them either, but yesterday I checked my account balance and the latest bonus (100 €), which I had successfully rolled over, had been deducted from the balance. I then tried to submit a withdrawal request for the remaining money and this time the withdrawal request succeeded from their web site. Just a moment ago, I received the money (close to 700 €) to my Skrill account. So, I only lost the recent 100 € bonus, but cannot recommend the casino for their complete lack of customer service.

    That's a good news. You received the money. They should have explained why 100 € was deducted from your balance. Yes, the customer service is very bad, and we can't reach the management team either. Fortunately, you got your money.
  • Melcb
    • Replied by
    • Melcb
    • at May 29, 17, 07:58:26 PM
    • Admin 6308
    • last active 3 hours ago

    Thanks for this post from:

    Thanks for the update avatron. I am relieved that you have your money. 

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