CLOSED [Due to inactivity of submitter]: Truefortune.xyz has not processed my withdrawal.

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Last post made 2 years ago by MelissaN
bethharvey11

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  • I deposited $49.48 bitcoin on 02/04/2022 to truefortune.xyz with a 350% no wager bonus.  I won and requested a $1000.00 withdrawal.  They told me it takes between 5-18 days to process.  I was then asked for documents which I have submitted and they have been approved.  It is now March 1st 2022 and I still have not received my withdrawal.

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  • Hi bethharvey11,

    Please private message me your casino username and email address you used for the registration so we can notify the casino rep and ask to look into your problem. 

  • Hi bethharvey11,

    We received your account details and notified the casino rep. Keep an eye on this topic for updates. 

  • Hi bethharvey11,

    We sent a reminder to the casino rep. Keep you posted. Have you heard from them in the meantime?

  • actually I did yesterday.  I attached a copy of the conversation.  They are slow playing me and giving me the run around. I am very upset.

  • I have another update.  I just attempted to withdrawal the $500 and now it won't even let me do that.  I attached the chat conversation I just had. As well as the email I received from them yesterday.

  • I have another update.  I just attempted to withdrawal the $500 and now it won't even let me do that.  I attached the chat conversation I just had. As well as the email I received from them yesterday.

  • Thanks for the update. So you have 500$ more right? 

  • I have $500.03 total.  They took away $500.  But in the screenshot I'm attaching you can see next to amount and in parentheses (0-0).  It used to be (100-1000) I think. But definitely not (0-0).  They are blocking me from withdrawing at all. And I have not received any email yet.  This is so frustrating and ridiculous.  I have messaged with a lot with agents throught this process and from the very beginning I have asked what the terms and conditions were and asked what they needed from me.  They have purposely asked for one thing at a time instead of all at once.  And not telling me until a month after I made the initial request that I was only getting half and that they had to decline that request and I would have to start all over with the 5-18 days processing time. On top of all that, I can't even withdraw that $500 because they have blocked it and haven't told me why. This is ridiculous!

  • I see. We'll try to reach the casino rep and see if they get back to us. 

  • So just realized something else.  They have just recently sent me 2 free promotions in a row.  That has never happened.  This gets better....read the terms of the max cashout.  $100 max you can withdraw. After that ANY remaining balance will be removed!!!!  That is so fucking scandalous!!!

  • So just realized something else.  They have just recently sent me 2 free promotions in a row.  That has never happened.  This gets better....read the terms of the max cashout.  $100 max you can withdraw. After that ANY remaining balance will be removed!!!!  That is so fucking scandalous!!!  I didn't claim any of those bonus's.

  • Hi have you heard from the casino?

  • I was finally able to request a withdraw on 03-12-22 for $500.  On 03-19-22 I emailed them requesting my withdraw. They replied on 03-21-22, I attached a screenshot of that.  And as on right now 03-25-22 I still have not received my money. Their time frame is between 8-18 days so they have until the 30th.

  • https://a1.jswqzs.com/system/forem/attach_files/attachments/000/409/359/converted/screenshot-20220325-183918-gmail.jpeg

  • Thanks for the update. Please keep us posted. 

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