CLOSED [Due to inactivity of submitter]: Truefortune.xyz has not processed my withdrawal.

I deposited $49.48 bitcoin on 02/04/2022 to truefortune.xyz with a 350% no wager bonus.  I won and requested a $1000.00 withdrawal.  They told me it takes between 5-18 days to process.  I was then asked for documents which I have submitted and they have been approved.  It is now March 1st 2022 and I still have not received my withdrawal.

Hi bethharvey11,

Please private message me your casino username and email address you used for the registration so we can notify the casino rep and ask to look into your problem. 

Hi bethharvey11,

We received your account details and notified the casino rep. Keep an eye on this topic for updates. 

Hi bethharvey11,

We sent a reminder to the casino rep. Keep you posted. Have you heard from them in the meantime?

actually I did yesterday.  I attached a copy of the conversation.  They are slow playing me and giving me the run around. I am very upset.

I have another update.  I just attempted to withdrawal the $500 and now it won't even let me do that.  I attached the chat conversation I just had. As well as the email I received from them yesterday.

I have another update.  I just attempted to withdrawal the $500 and now it won't even let me do that.  I attached the chat conversation I just had. As well as the email I received from them yesterday.

Thanks for the update. So you have 500$ more right? 

I have $500.03 total.  They took away $500.  But in the screenshot I'm attaching you can see next to amount and in parentheses (0-0).  It used to be (100-1000) I think. But definitely not (0-0).  They are blocking me from withdrawing at all. And I have not received any email yet.  This is so frustrating and ridiculous.  I have messaged with a lot with agents throught this process and from the very beginning I have asked what the terms and conditions were and asked what they needed from me.  They have purposely asked for one thing at a time instead of all at once.  And not telling me until a month after I made the initial request that I was only getting half and that they had to decline that request and I would have to start all over with the 5-18 days processing time. On top of all that, I can't even withdraw that $500 because they have blocked it and haven't told me why. This is ridiculous!

I see. We'll try to reach the casino rep and see if they get back to us. 

So just realized something else.  They have just recently sent me 2 free promotions in a row.  That has never happened.  This gets better....read the terms of the max cashout.  $100 max you can withdraw. After that ANY remaining balance will be removed!!!!  That is so fucking scandalous!!!

So just realized something else.  They have just recently sent me 2 free promotions in a row.  That has never happened.  This gets better....read the terms of the max cashout.  $100 max you can withdraw. After that ANY remaining balance will be removed!!!!  That is so fucking scandalous!!!  I didn't claim any of those bonus's.

Hi have you heard from the casino?

I was finally able to request a withdraw on 03-12-22 for $500.  On 03-19-22 I emailed them requesting my withdraw. They replied on 03-21-22, I attached a screenshot of that.  And as on right now 03-25-22 I still have not received my money. Their time frame is between 8-18 days so they have until the 30th.

https://a1.jswqzs.com/system/forem/attach_files/attachments/000/409/359/converted/screenshot-20220325-183918-gmail.jpeg

Thanks for the update. Please keep us posted.