UNRESOLVED: Suprabets casino closed my account

The suprabets.com casino probably scammed me and they closed my account without a single warning. There wasn't any suspicious activity on the account, I just tried to withdraw money.

They wrote me a short email, saying that they did so, because I violated their terms and conditions point 11.5, which makes no sense to me. They state in 11.5 that there has to be no fraudulent activity on my account and that I can't be using any forbidden betting tactics.

I didn't do any of that, I am just a regular player, who wanted to withdraw some winnings.

I hope this gets resolved soon, they did this out of the blue after I tried to withdraw.

It was a bit over 250 USD, so it's not the worst case, but it's still a nice sum of money that could probably pay a part of my rent.

Hello Toustik,

First of all, welcome to LCB.

Please send us your casino username via private message so we can contact the casino rep and inquire further about your case.

Thank you.

Dear Toustik,

Thank you for sending your casino credentials. We've contacted the casino rep regarding this matter and will update you as soon as we hear back from them.

Dear Toustik,

We've contacted the casino rep and asked for additional information regarding your case. Please keep an eye on this thread for further updates.

Thank you for your patience.

Dear Toustik,

We requested access to the evidence of the rule violations from the casino rep. We will update you as soon as there are any updates.

Thank you for your patience.

Dear Toustik,

We are still waiting for a response from the casino rep.

Thank you for your patience.

Dear Toustik,

We heard back from Suprabets and they say they are using some sort of AI tool to detect arbitrage sports betting and arbitrage is against their T&C's:

11.5.1 “Fraudulent practice” includes but is not limited to the following: any fraudulent activity
engaged in by you or by any person acting on your behalf or in collusion ... such as the use of late betting, arbitrage betting or similar techniques, with or in conjunction with another user or other account used by you, regardless of the outcome, we reserve the right to cancel all the connected offers and bets in the fraudulent´s customer account……”

We at LCB are not sure how such a tool would work as arbitrage betting is with at least 2 sportsbooks unless all the sports books are sharing data which we find extremely unlikely.

We will update our review of Suprabets to inform players that any form of sports betting arbitrage will likely result in canceled bets or offers.

Given all of this, we will need to mark the complaint as unresolved.

Well, they can't just take my money (including the money I deposited - around 90 USD), that would be theft.