RESOLVED: Subject: Urgent: Need LCB's Help to Resolve Verification and Withdrawal Issues at Pacific Spins

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Last post made 22 days ago by MelissaN
Deamedinfit
  • Started by
  • Deamedinfit
  • United States Newbie 8
  • last active 17 hours ago

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  • Deamedinfit
    • Started by
    • Deamedinfit
    • at Apr 14, 24, 10:56:49 PM
    • United States Newbie 8
    • last active 17 hours ago

    Dear LCb community,

     
    I reaching out for your help to hopefully resolve or expedite an issuewith Pacific Spins.  I recently won a little at this casino and am eager to withdraw, However, I have been stuck in the verification process for over a week now, and the customer support seems to be non-existent.
     
    Here's my story: 
    1:  7, maybe 8 days ago I sent my documents to Pacific Spins for verification, as required by the casino before a withdrawal is processed.
    2. The casino's terms and conditions state that the verification process may take several days, but I was not expecting it to take this long.
    3. I have sent numerous emails to the support team, but I have not received any respons.
    At this point, I am frustrated and concerned that I may never be able to withdraw. I believe that LCB has the pull to help expedite this process or at least find out what the problem is
    I am confident that once my winnings are released, I would deposit it right back into the casino and continue playing, cause I do enjoy the games offered.However, without resolution, I am unable to do so.
     
    Please, LCB, use your influence to help me resolve this issue so I can cash out my winnings and continue playing at Pacific Spins. Your assistance in this would be greatly appreciated!
     
  • Deamedinfit
    • Replied by
    • Deamedinfit
    • at Apr 14, 24, 10:57:55 PM
    • United States Newbie 8
    • last active 17 hours ago

    Username: Severelymislead

    Email: s****@gmail.com

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 15, 24, 01:46:32 AM
    • Serbia Moderator 15539
    • last active 6 hours ago

    Hi Deamedinfit,

    Sorry to hear about your issue with Pacific Spins. We forwarded your email to the casino rep. We'll keep you posted. 

  • PacificSpins_Management

    Hello Deamedinfit,

     

    We trust that you are well and safe.

     

    Please note that the Verification procedure may take several business days. As we can see, you have sent your documents 5 days ago, on Wednseday, 10th of April and the procedure is still within a reasonable timeframe.

    Nonetheless, we have reached out to our Fraud & Risk Department and we have received information from their side that you need to provide a selife (photograph of yourself) holding your ID one more time, as the current one is of insufficient quality.

    As soon as you provide the document in question, the Fraud & Risk Department will review your documents again.

     

    Thank you for your understanding.

     

    Kind Regards,

    Pacific Spins Management

  • Deamedinfit
    • Replied by
    • Deamedinfit
    • at Apr 15, 24, 02:58:54 PM
    • United States Newbie 8
    • last active 17 hours ago

    Thanks for this post from:

    Thank you, documents sent.

  • Deamedinfit
    • Replied by
    • Deamedinfit
    • at Apr 16, 24, 08:28:21 PM
    • United States Newbie 8
    • last active 17 hours ago

    Thanks for this post from:

    After sending the 2nd wave of documents. I've received an email saying I'm fully verified and that I can withdraw. I can't withdraw though. Maybe I'm supposed to make a deposit first to complete verification, but I sent email to support and surprise, no answer yet. Not gonna deposit until I know I won't lose my money. I'll keep this updated. Thanks LCB, and Thank you to the CS rep eho answered from Pacific.

  • Deamedinfit
    • Replied by
    • Deamedinfit
    • at Apr 17, 24, 12:31:09 AM
    • United States Newbie 8
    • last active 17 hours ago

    Support emailed me back and informed me that I needed to make a verification deposit before I could withdraw. I did. It was confirmed an hourr ago on the block chain and still not in my account and now no answer again from support...

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 17, 24, 01:42:28 AM
    • Serbia Moderator 15539
    • last active 6 hours ago

    Thanks for this post from:

    Deamedinfit wrote:

    Support emailed me back and informed me that I needed to make a verification deposit before I could withdraw. I did. It was confirmed an hourr ago on the block chain and still not in my account and now no answer again from support...

    We're going to double check with the rep again and get back to you. 

  • PacificSpins_Management

    Thanks for this post from:

    Hello Deamedinfit,

     

    We hope that you are well and safe.

     

    After reviewing your account, we can see that your first withdrawal was successfully finalized. Congratulations on your win! We hope that it is only the first of many more to come!

    Your deposit is on your account and I wish you the very best of luck playing at Pacific Spins!

     

    Should you need any assistance from our side, please do not hesitate to contact us at any moment.

     

    Kind Regards,

    Pacific Spins Management

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 17, 24, 02:39:41 AM
    • Serbia Moderator 15539
    • last active 6 hours ago

    Thanks for this post from:

    Thanks Pacific spins rep. 

    Hi Deamedinfit, please confirm you received the payment so we can close the complaint. 

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