RESOLVED: Slots villa not letting me withdraw

1,742
views
14
replies
Last post made 3 years ago by MelissaN
Mouseglove
  • Started by
  • Mouseglove
  • United States Newbie 7
  • last active 1 month ago

Readers of this topic also read:

  • Zeus vs Hades - Gods of War Choose Volatility Olympus Hades Share your experience, videos or screenshots of your victory. http://fkivsk.hrqhregkxq.net/40DDFrwrpm My latest win netted a multiplier of...

    Read
  • Goat Spins Casino No Deposit Free Spins New players only - US OK! Amount: 45 Free Spins How to claim the bonus: Players need to sign up through our LINK , andclaim the bonus in the cashier. Bonus...

    Read

    Goat Spins Casino No Deposit

    1 3.86 K
    2 months ago
  • Monixbet Casino - Exclusive Sign-up Bonus New players only - No US! 125% up to €500 + 125 FS on any game from 'Bonus Games' selection How to claim the bonus: Players need to sign up from our link...

    Read

Please or register to post or comment.

  • I have verified kyc documents, made several deposits, completed their ridiculous playthrough(30x with no bonus attached, unreal), and requested my winnings, however that was 2 weeks ago.  I've spoken to several of their chat agents, who all seem to come up with different reasons my withdrawal is being delayed.  This is simply thievery.  Their chat agents are useless, I even ran into one that tried to tell me I hadn't met the playthrough, even though the cashier page clearly said I had.... 

  • Hi Mouseglove,

    Please provide me with your casino username so we can contact the casino and ask to look into your complaint. 

  • Thanks for sending the account details, we'll try to reach the casino and ask for their assistance regarding your case. 

  • Thanks for looking into this, have there been any updates?  They're still giving me the run-around.

  • Mouseglove wrote:

    Thanks for looking into this, have there been any updates? They're still giving me the run-around.

    Unfortunately, we haven't got any update from them. We sent a reminder on Monday. 

    We'll keep on trying. What did they tell you?

  • They keep telling me that the"withdrawal team" will contact me in 24-48 hours, but no one ever does.  Everytime I ask for an update I get that same response.

  • Mouseglove wrote:

    They keep telling me that the"withdrawal team" will contact me in 24-48 hours, but no one ever does. Everytime I ask for an update I get that same response.

    Okay. Thanks. We'll send another reminder and try to reach them. Please also keep us posted.

  • Update:  The casino manager Ronald called me, and told me i was approved for withdrawal, and that i'd be receiving it in 72-96 hours.  It's been 7 days.

  • Mouseglove wrote:

    Update: The casino manager Ronald called me, and told me i was approved for withdrawal, and that i'd be receiving it in 72-96 hours. It's been 7 days.

    Oh, sorry to hear. Did he explain the reason for such a long delay? 

  • No, but he did offer me a "special" promotion, if i re-deposited my winnings, they'd let me withdraw up to 10x my deposit.  I politely declined, because that's not a special at all, it's their standard withdrawal limit.  

  • You did the right thing. Please do not put money into play if you want to withdraw it. We are going to chat with them and ask to find a way to pay your winnings, if one payment method doesn't work for them they have to find an alternative. 

  • Hi Mouseglove,

    Have you got your payment yet? 

  • Yes, it finally came through last night.  The whole process took over a month, and they're not easy to deal with. I wouldn't go back there even to play free play.

  • Great to hear that, Mouseglove. Finally, you received it. Yes, maybe it is better not to go back there. 

    Thanks for letting us know. 

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

Bixy
Bixy Serbia 29 days ago
14

Decode Casino - Exclusive Free Spins All Players- US OK! 50 Free Spins on Train to Rio Grande (BGaming) How to claim the bonus: Players need to sign up through our LINK , login and go to the account...
Decode Casino - Exclusive Free Spins

Anchi
Anchi Serbia 1 month ago
210

See all casino bonuses available for your country on our Halloweenbonus themed page. We will also post updates in this thread for your convenience. If you find any Halloween themed offers feel free...
Best Halloween Casino Bonuses For 2024

Anchi
Anchi Serbia 2 months ago
1

Goat Spins Casino No Deposit Free Spins New players only - US OK! Amount: 45 Free Spins How to claim the bonus: Players need to sign up through our LINK , andclaim the bonus in the cashier. Bonus...
Goat Spins Casino No Deposit