RESOLVED: Slots villa not letting me withdraw

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Last post made 3 years ago by MelissaN
Mouseglove
  • Started by
  • Mouseglove
  • United States Newbie 7
  • last active 2 months ago

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  • Mouseglove
    • Started by
    • Mouseglove
    • at Nov 17, 20, 08:46:13 AM
    • United States Newbie 7
    • last active 2 months ago

    I have verified kyc documents, made several deposits, completed their ridiculous playthrough(30x with no bonus attached, unreal), and requested my winnings, however that was 2 weeks ago.  I've spoken to several of their chat agents, who all seem to come up with different reasons my withdrawal is being delayed.  This is simply thievery.  Their chat agents are useless, I even ran into one that tried to tell me I hadn't met the playthrough, even though the cashier page clearly said I had.... 

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 17, 20, 09:34:48 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Hi Mouseglove,

    Please provide me with your casino username so we can contact the casino and ask to look into your complaint. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 17, 20, 02:41:41 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Thanks for sending the account details, we'll try to reach the casino and ask for their assistance regarding your case. 

  • Mouseglove
    • Replied by
    • Mouseglove
    • at Nov 24, 20, 02:31:36 PM
    • United States Newbie 7
    • last active 2 months ago

    Thanks for looking into this, have there been any updates?  They're still giving me the run-around.

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 25, 20, 03:34:58 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Mouseglove wrote:

    Thanks for looking into this, have there been any updates? They're still giving me the run-around.

    Unfortunately, we haven't got any update from them. We sent a reminder on Monday. 

    We'll keep on trying. What did they tell you?

  • Mouseglove
    • Replied by
    • Mouseglove
    • at Nov 25, 20, 03:57:24 AM
    • United States Newbie 7
    • last active 2 months ago

    They keep telling me that the"withdrawal team" will contact me in 24-48 hours, but no one ever does.  Everytime I ask for an update I get that same response.

  • MelissaN
    • Replied by
    • MelissaN
    • at Nov 25, 20, 04:03:03 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Mouseglove wrote:

    They keep telling me that the"withdrawal team" will contact me in 24-48 hours, but no one ever does. Everytime I ask for an update I get that same response.

    Okay. Thanks. We'll send another reminder and try to reach them. Please also keep us posted.

  • Mouseglove
    • Replied by
    • Mouseglove
    • at Dec 02, 20, 02:09:20 PM
    • United States Newbie 7
    • last active 2 months ago

    Update:  The casino manager Ronald called me, and told me i was approved for withdrawal, and that i'd be receiving it in 72-96 hours.  It's been 7 days.

  • MelissaN
    • Replied by
    • MelissaN
    • at Dec 02, 20, 02:20:51 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    Mouseglove wrote:

    Update: The casino manager Ronald called me, and told me i was approved for withdrawal, and that i'd be receiving it in 72-96 hours. It's been 7 days.

    Oh, sorry to hear. Did he explain the reason for such a long delay? 

  • Mouseglove
    • Replied by
    • Mouseglove
    • at Dec 02, 20, 03:05:56 PM
    • United States Newbie 7
    • last active 2 months ago

    No, but he did offer me a "special" promotion, if i re-deposited my winnings, they'd let me withdraw up to 10x my deposit.  I politely declined, because that's not a special at all, it's their standard withdrawal limit.  

  • MelissaN
    • Replied by
    • MelissaN
    • at Dec 02, 20, 03:22:32 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    You did the right thing. Please do not put money into play if you want to withdraw it. We are going to chat with them and ask to find a way to pay your winnings, if one payment method doesn't work for them they have to find an alternative. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Dec 10, 20, 06:51:55 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi Mouseglove,

    Have you got your payment yet? 

  • Mouseglove
    • Replied by
    • Mouseglove
    • at Dec 10, 20, 07:03:25 AM
    • United States Newbie 7
    • last active 2 months ago

    Thanks for this post from:

    Yes, it finally came through last night.  The whole process took over a month, and they're not easy to deal with. I wouldn't go back there even to play free play.

  • MelissaN
    • Replied by
    • MelissaN
    • at Dec 10, 20, 07:26:27 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    Great to hear that, Mouseglove. Finally, you received it. Yes, maybe it is better not to go back there. 

    Thanks for letting us know. 

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