RESOLVED - Sincity voids 7000 euro on bogus rule.

Really gutted for this person,its just so wrong on many levels

Well i posted on some other sites just to get a responds..
And after 8 months They decide to close the complaint and see me as abuser..
With out showing me the evidence

I hope that maybe the mod here can ask some question as you helped me so much in the past.

thanks in advanced

p.s this was the outcome

We have been provided with valid evidence on behalf management of SinCity Casino where it is clearly displayed that player had breached the casino Terms and conditions sections #1,1 and #1.2 https:­//w­ww.s­in­cit­yca­sin­o.n­et/­en/­ter­ms-­and­-co­ndi­tio­ns.html

1.1. Only one account can be linked to a person, email address, home ownership, or a place with public access to computers (internet cafes, libraries, dormitories, schools, offices. We strongly recommend that you contact customer support before a player creates an account from a public computer.

1.2. Players who register multiple accounts are not eligible to receive any winnings derived from these bonuses, and in case of such violations, their accounts will be blocked without prior notice.

Based on the stated facts we consider this case as resolved and officially closed.
We would like to take this opportunity to draw casino's attention to the fact that the mentioned sections of Terms and Conditions could be improved and made clearer in order to avoid similar situations in the future.

Player is also advised that in case of a disagreement with our decision, further assistance could be requested from SinCity Casino licensing authority.

So, are they saying now that you had multiple accounts?
Oh I would never expect this from SinCity Casino, it is very disappointing, all those shenanigans from last year.

that is quite fishy indeed. To wait this long only to state you have multiple accounts. I don't buy it.

These guys were placed on our warning list because of this complaint.

Looks like they make a clean ship at askgambler all there complaints are suddenly resolved in the last month..I have played there for 2 years with out any problems always got payed..they won't answer anything to me anymore..

Dear vipfab,

My name is Matthew and i'm the new casino representative for Sincity Casino.
I can confirm that your winnings have been voided as per multiple accounts, same proofs have been sent to Askgamblers and approved on their side.
Should you need any further help i'm available any time.

Best Regards,

Matthew

Hi Matthew, thanks for your post.

May I ask how come it took 8 months for your casino to locate these multiple accounts?  and why was the customer support so unresponsive with this matter?

Hi Zuga,

Thank you for your answer.
I would like to specify that Sincity Casino was previously owned by a different management.
As LCB management can surly confirm we just requested to have a new account in order to sort out all the outstanding issues and proceed with a clear and honest new operation.
Should you need any further info do not hesitate to contact me.
Best Regards,
Matthew

If I were the winner who turned out to be a loser, I would have called my credit card company and told them someone used my card for offshore gambling. No way in hell would I pay the credit card...to pay the casino...if all I was doing was 'recreational' and not real gambling. They can't have it both ways. I hope they get shut down when people stop depositing. How many time have we heard 'new management ' I believe that as much as I believe the casino is honest and reputable