UNRESOLVED: Bspin - Rigged games

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Last post made 2 years ago by MelissaN
Rosa Casillas

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  • Bspin casino games are rigged i have a video to prove it and it happend in more than one game I just have proof of one but here it is https://linksharing.samsungcloud.com/qjYvJTF9Ejdu

    The game is obvious it stole atleast $50 in my winnings yet they are not willing to give them back . 

    We can confirm some of the Betsoft games have been updating the balance slower than what we're all used to, one spin slower to put it like that.
    While the numbers in our logs match the gameplay, we are aware of how those games are visually reporting the balance and how strange it can look for the person playing the game.

    We have done several internal tests, and we can confirm the system isn't showing any errors or problems.

    Having said that, we agree what's happening is far from optimal so we have contacted the game provider (with your video as an example) of the mentioned balance update issue, and are currently waiting for an answer.

    We can also confirm both our internal investigations and the one from the Betsoft game provider have confirmed there were no errors that would cause any loss of balance.
    In other words, there was no "stealing" involved, at any point in time. 

    https://linksharing.samsungcloud.com/m3XxoIKKl5Ay

    3.1/ 5

  • Hi Rosa Casillas,

    Sorry to hear about your problem. Unfortunately, I can't open the video links. 

    Try to share them in the private message along with your casino username. We'll also notify the rep about your issue. 

  •  

     [email protected]

  • https://linksharing.samsungcloud.com/m3XxoIKKl5Ay

    Rosa Casillas wrote:

     

    [email protected]

    iloverosa82

  • Hi Rosa Casillas,

    Unfortunately, we don't have an account on Samsung Cloud. Please download the video and send it to our [email protected] and we'll take a look at it. 

    The casino rep has been notified about your complaint. 

  • Hi Rosa Casillas,

    The casino rep forwarded your case to the relevant department and they are looking into it. They will get back to us as soon as they get the info.

    We still haven't received your video, we'd appreciate it if you could download it and send it over to our customer support. 

  • Hi Rosa Casillas,

    We sent a reminder to the casino rep. It is a bit slow because of the Christmas holidays. Hope we'll get the answer soon. 

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