RESOLVED: Casino Carousel - refusal to pay fair money

good evening another complaint at the casino carousel.be they are a subsidiary luckygames.be casino they also refuse to pay money claim amount 200 euro.How it comes to withdrawal they immediately block the account and come up with a pretext not to pay money.Ask their representative to answer this topic.thank you in advance

user name casino [email protected]

Thanks for letting us know. We're try to get in touch with them and ask to look into your account. Keep you posted. 

We still haven't heard back from the casino regarding your case. Have you heard back from them yet? 

Hi interbet77,

We just heard from the casino rep. He informed us that he is still waiting for news from the anti-fraud team. He will keep us informed. Hope we'll get the update soon. Keep you posted. 

we will wait for an answer

Hi interbet77,

The casino rep informed us that they sent you an email with their decision to pay out your winnings. Can you please confirm that? 

Yes confirm

started correspondence with the manager on this issue,I will keep you updated

Please do let us know when it has been sorted and you get the money. 

I wrote some letters to the manager but no answer I do not understand what is going on I wrote to the manager so that he would withdraw money to a bank account

good day

Casino Carousel Manager wrote that they would pay money and these were just words with his hand.

I wrote several letters to him and received no response

Did  he say when you can expect the payouts? 

no he didn't say.he only wrote that the transfer fee to the bank account would be $ 40.

And about the withdrawal of money for a week already silence

We emailed the casino to find out when the money will hit your account. Hope we'll get the answer soon. 

the manager has not yet responded to any letters,it's just horror and mockery.

Bring the casino into a black list,month can not withdraw money.

and help competently write a complaint to the gaming commission

Thanks for the update. We emailed the casino yesterday asking for the update on your case. Let's wait until the rep gets back to us and we can see if they don't pay out your winnings as they promised, you can go and file a complaint to their regulatory body. 

Regarding blacklisting this casino, we don't have it listed on LCB. We found a contact on their website and asked them to assist us in this case. They seemed willing to help, so let's see. It's been days now since they promised the money would be in your account. 

Hi interbet77,

We just heard from the casino rep. He informed us that he requested your cashout on Friday and he's waiting for their accountant to confirm the payment went through. Please be patient since the money can't be transferred over the weekend. 

He also asked us to tell you to stop spamming him. Please just wait a little bit longer, the casino rep will take care of it. We asked him to let us know as soon as the money is transferred. They'll inform you too. 

ок

so the money was transferred on Friday 18 01 2019 I understood correctly

He forwarded your request for cashout on Friday and he's waiting for a response from their finance. He'll let us know as soon as he hears from them. Hope it will be soon. 

he just asked for a bank account number yesterday,they haven't even made a withdrawal yet

and silence again,probably have to wait half a year until their accountant transfers money

The casino rep said that he would let us know once his finance team sends the winnings. We'll also keep you posted. 

the manager who wrote to you lied to you they didn't think pay money,I ask you put the casino on the watch list and inform all players that the casino does not pay money

We're going to get in touch with them again on Monday to see what's going on with your withdrawal. 

good afternoon MelissaN,please tell me You received a response from a casino representative

Hi, 

He didn't email us yet. We're going to send him a reminder to see when the money will hit your account. 

good day  MelissaN You have received a response from a casino representative

The reminder has been sent. We asked the casino rep when you can expect the money. Hope we'll get the answer today. 

good afternoon there is some news from the manager

Yes, we heard from the casino rep. Namely, he informed us that you still keep on spaming his inbox and threating him although we advised you to be a little bit patient since he needed to chat with his finance team about your withdarwal. He even sent you an email about the payment method you want to cashout your winnings to. I do agree it takes too long and you should already get your money but we also need to be patient if they asked us to.We asked them when you can expect the withdarwal. Still waiting for his reply. 

The casino just informed us that they paid out your winnings yesterday. Let us know when you receive the money so we can close this topic. 

ок

let him throw off the withdrawal confirmation scan date and number.

thank you in advance

good day Today I received money.Subject can be closed.Thank you very much MelissaN for your help and thanks again

Happy to hear that.