UNRESOLVED : Crowncas Refund

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Last post made 4 years ago by Tania
Ted07
  • Started by
  • Ted07
  • United Kingdom Newbie 3
  • last active 4 years ago

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  • Crowncas, this casino has not a valid license and providing pirated games, i emailed a week ago and have contacted live support a few time asking for them to refund deposits but they have not replied to email and support just continually tell me to wait 

    3.4/ 5

  • Hi Ted07, 

    Please private message me your casino username so that we can ask the Casino Rep to look into your account. 

    According to the info provided on their site, this brand holds a Curacao licence, please see the info here

    3.4/ 5

  • Hi Ted07, 

    Thank you for sending your account details. The Casino Rep has been notified. 

    Keep an eye on this thread for the updates. 

  • Just an update - We've sent a reminder email to the Casino Rep. Keep you posted. 

  • @Ted07- We haven't got any response from the casino. We can try reaching out to them once again.

    Have they replied to your emails in the meantime? 

  • They have sent an email stating they have blocked the account now but have not replied regarding a refund 

  • @Ted07 - Okay, thank you for the update. Reminder email has been sent from our end, let's see if that will give any result. 

  • Hello Ted07, 

    Have you received any additional response from the casino perhaps? 

    We are still waiting to hear back from them, unfortunately.  We'll try sending another email. 

  • I have been told continually now for almost 3 weeks my money would be refunded but it has not been, I have been on to chat several times and just been told over and over that my request has been forwarded even though they have said I will recieve my money back I am not feeling very confident or hopeful at this stage 

  • Sorry to hear that, Ted07.

    When / if we get any info back from them, we'll let you know. 

  • We're going to mark this case as Closed as we never received any response from the casino. 

    Ted07- in case we hear back from them or they contact you, we'll open the topic again. 

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