UNRESOLVED : Crowncas Refund

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Last post made 4 years ago by Tania
Ted07
  • Started by
  • Ted07
  • United Kingdom Newbie 3
  • last active 4 years ago

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  • Ted07
    • Started by
    • Ted07
    • at Jan 17, 20, 07:50:13 AM
    • United Kingdom Newbie 3
    • last active 4 years ago

    Crowncas, this casino has not a valid license and providing pirated games, i emailed a week ago and have contacted live support a few time asking for them to refund deposits but they have not replied to email and support just continually tell me to wait 

    CrownCas

    3.4/ 5

  • Tania
    • Replied by
    • Tania
    • at Jan 17, 20, 08:45:13 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Thanks for this post from:

    Hi Ted07, 

    Please private message me your casino username so that we can ask the Casino Rep to look into your account. 

    According to the info provided on their site, this brand holds a Curacao licence, please see the info here. 

    CrownCas

    3.4/ 5

  • Tania
    • Replied by
    • Tania
    • at Jan 20, 20, 01:39:53 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Thanks for this post from:

    Hi Ted07, 

    Thank you for sending your account details. The Casino Rep has been notified. 

    Keep an eye on this thread for the updates. 

  • Tania
    • Replied by
    • Tania
    • at Jan 23, 20, 01:45:58 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Thanks for this post from:

    Just an update - We've sent a reminder email to the Casino Rep. Keep you posted. 

  • Tania
    • Replied by
    • Tania
    • at Jan 27, 20, 04:51:26 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Thanks for this post from:

    @Ted07- We haven't got any response from the casino. We can try reaching out to them once again.

    Have they replied to your emails in the meantime? 

  • Ted07
    • Replied by
    • Ted07
    • at Jan 27, 20, 05:06:30 AM
    • United Kingdom Newbie 3
    • last active 4 years ago

    They have sent an email stating they have blocked the account now but have not replied regarding a refund 

  • Tania
    • Replied by
    • Tania
    • at Jan 27, 20, 05:12:24 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Thanks for this post from:

    @Ted07 - Okay, thank you for the update. Reminder email has been sent from our end, let's see if that will give any result. 

  • Tania
    • Replied by
    • Tania
    • at Feb 19, 20, 06:16:41 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Thanks for this post from:

    Hello Ted07, 

    Have you received any additional response from the casino perhaps? 

    We are still waiting to hear back from them, unfortunately.  We'll try sending another email. 

  • Ted07
    • Replied by
    • Ted07
    • at Feb 19, 20, 06:41:11 AM
    • United Kingdom Newbie 3
    • last active 4 years ago

    Thanks for this post from:

    I have been told continually now for almost 3 weeks my money would be refunded but it has not been, I have been on to chat several times and just been told over and over that my request has been forwarded even though they have said I will recieve my money back I am not feeling very confident or hopeful at this stage 

  • Tania
    • Replied by
    • Tania
    • at Feb 19, 20, 06:51:48 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Thanks for this post from:

    Sorry to hear that, Ted07.

    When / if we get any info back from them, we'll let you know. 

  • Tania
    • Replied by
    • Tania
    • at Feb 28, 20, 01:58:59 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Thanks for this post from:

    We're going to mark this case as Closed as we never received any response from the casino. 

    Ted07- in case we hear back from them or they contact you, we'll open the topic again. 

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