redstagcasino slot monte magic bonus

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info: at 2:44:27
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info: at 2:44:29
You are now chatting with 'Briana'
you: at 2:45:56
i was playing monte magic the spin befor this one and it landed on the bonus but it did not give it to me
you: at 2:46:02
RS0245975870
you: at 2:46:38
it said bonus sever somthing
you: at 2:47:15
and went to home page
Briana: at 2:48:39
hello
you: at 2:48:32
hello
Briana: at 2:49:04
Just for verification purposes, May I please have your name, email address and your date of birth.
you: at 2:49:26
jamie***********************************
Briana: at 2:50:13
thanks
Briana: at 2:50:25
I am checking the game
you: at 2:50:22
thanks
you: at 2:50:57
i only spun it one time
you: at 2:51:20
so it is the spin befor this one
Briana: at 2:52:44
i see you were playing mountain magic with some reward chips and you were betting 3 cents
you: at 2:52:42
yes
Briana: at 2:53:42
there are 10 spins all of them pay correctly
you: at 2:55:12
i did not get the bonus on my last spin i landed on bonus but it said bonus something is not responding and went to home page
you: at 2:56:01
i did not get to play the bonus
Briana: at 2:56:51
did you enter the game back
you: at 2:57:25
only 4cents was added for the paint stick im on the game now and spun it one time
you: at 2:57:56
it was the spin before this one
you: at 2:58:20
when i hit the bonus
Briana: at 3:00:07
the spin before pay the accnt 0.20 cents
you: at 3:02:51
ok so i paid 20 still did not get the bonus ill end it here. you just mite want to let tech.know
Briana: at 3:03:58
everything is fine with the machine
Briana: at 3:04:05
0.20 cents
Briana: at 3:06:36
if this happens back remember to take an screen shot
Briana: at 3:06:47
and sent it bye email
Briana: at 3:07:09
Are there any other inquiries or questions I may be of assistance with?
you: at 3:07:09
no

Hi jamiedaryl

Thanks for your message. I spoke with the casino who explained to me the following..

''In these cases we check the customers game play history to see if all spins were paid out correctly

In case there is a discrepancy we escalate to WGS (the software provider) for a resolution.

In this case it would appear that everything was paid out correctly.

We will follow up with the customer, we have called him and sent him an email to contact us.''

Please let me know when you have spoken with customer care and confirm that everything is resolved

Mr Sloto