CLOSED [due to the casino's unresponsiveness]: Bluffbet Casino

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Last post made 8 days ago by JovanaV
Mrtwopair
  • Started by
  • Mrtwopair
  • New Zealand Newbie 13
  • last active 8 hours ago

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  • Mrtwopair
    • Started by
    • Mrtwopair
    • at Nov 01, 24, 09:41:43 PM
    • New Zealand Newbie 13
    • last active 8 hours ago

    Hi there I've been ripped off by 

    BLUFFBET 

    USERNAME: ***

    its take me a while to post about this but I thought stuff it I'll see if you can be of any help I've already gone one step further by emailing the company not the casino but I just wanted a second opinion. I have read all the rules so only posting now I've completed those steps. Long story short I won off a no deposit bonus that had no cashout limit followed all the protocols jumped through hoops with my kyc etc and all was confirmed and good and then I got these emails. Now before you read them I have never had 2 accounts and no one else in my household gambles so that is bs and secondly I don't have a gambling problem as I believe they insist in the second email anyway I'll post them here and hopefully you can help. The first 4 emails are from customer support.

  • Mrtwopair
    • Replied by
    • Mrtwopair
    • at Nov 01, 24, 09:44:23 PM
    • New Zealand Newbie 13
    • last active 8 hours ago

    This is the email I sent them today.

  • Mrtwopair
    • Replied by
    • Mrtwopair
    • at Nov 01, 24, 09:52:11 PM
    • New Zealand Newbie 13
    • last active 8 hours ago

    And that was the end of it.

    And now when I try log in it says self-exclusion I'd like to know when I excluded myself cause that never happened.

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 03, 24, 01:05:21 PM
    • Serbia Moderator 1843
    • last active 15 minutes ago

    Hello Mrtwopair,

    Sorry to hear that. Please note that we do not have this brand listed here on LCB. However, thank you for providing your casino username. We will contact them and inquire further about this matter. Please keep an eye on this thread for further updates.

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 06, 24, 05:47:06 AM
    • Serbia Moderator 1843
    • last active 15 minutes ago

    Hello Mrtwopair,

    We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 08, 24, 05:43:29 AM
    • Serbia Moderator 1843
    • last active 15 minutes ago

    Hello Mrtwopair,

    We've reached out to the casino again regarding your case. Hopefully, we will get some response this time.

    Thank you for your patience.

  • JovanaV
    • Replied by
    • JovanaV
    • at Nov 12, 24, 06:35:10 AM
    • Serbia Moderator 1843
    • last active 15 minutes ago

    Dear Mrtwopair,

    Since we never heard back from the casino reps, we would need to close the complaint due to the casino's unresponsiveness.

    If they respond at any time, we will reopen the thread.

    Thanks for your understanding.

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