Criminals...
55 minutes ago
Vincent
Hi there :-) Welcome to Grand Rush Support.
How may I assist you today?
mark
Yes I made a withdrawal on the ninth I’ve talk to Luke Evans Lucas Evans and several other people in the department explain to me the process and the finance team verified me on Monday I did a withdrawal via bitcoin I should be good to go I know payouts are on Wednesday I was wondering if I would be getting that today by chance?
Vincent
ok and did anyone of the people you spoke to advised you that you have to make your first deposit of $20
Vincent
please make your deposit now
Vincent
i can also top it up with a nice bonus
mark
That was something that I need to do and I can copy and paste the response that I got but that was not mentionef
mark
Lucas Evans responded when I asked if I needed to make a deposit which I thought was odd considering I’ll play the wager amount like twice the amount I went over it l twice the amount that was necessary
mark
played the water amount reueuired
Vincent
When you make a withdrawal, it remains pending for 48 hours. After 48 hours, the withdrawal is then audited and you have to also email your documents. Part of the withdrawal process requires a minimum initial deposit (if you did not make it already :) ) in order to withdraw. Once the withdrawal has been reviewed it will be paid out per the terms and conditions then it takes 3 to 5 working days to show in your bank account for wire transfer and for BITCOIN after we payout it reflects same day
mark
He just mentioned the process of how to wait for it to be deposit into my bank and I appreciate that sweet Bonasera but I am pretty high up on the list right now as far as my loyalty points I have plenty bonuses if I choose to but I would like to just go ahead and get the withdrawal
mark
he just mentions the process of how to wait for it to be deposited to my bank and I appreciate that sweet Bonasera but I am pretty high up on the list right now as far as my loyalty points I have plenty of bonuses if I choose to but I would like to just go ahead and get the withdrawal
mark
Correct that’s the exact email that I got from Lucas Evans on the ninth the day I made a withdrawal
Vincent
i understand
Vincent
please make your deposit now
Vincent
and i'll notify the finance guys to review your account for the payout
Vincent
how much can you deposit
mark
OK so if I make this deposit of $20 I will be able to get my money today I want to deposit the bare minimum can considering I did everything that was asking me and completed the wage amount I destroyed it actually I just wanna deposit whatever I need a deposit to go ahead and get my with drawl I’ve waited eight days I just told everything was good to go you’re the only one telling me now now it’s not
Vincent
yes you can make it $20
Vincent
and it won't be paid out today
Vincent
but tomorrow
mark
I’ve read reviews regarding Customers and their experiences with getting their withdrawals room this casino as I waited the past eight days for the process to go it was very disheartening to see but I’m keeping myself optimisticand I also do reviews Grill cb.org and I do know some of the troubles of people OK hopenng this wasnt going to happen with me hopefully it won’t
mark
q
mark
Perfect I make that $20 payment via call Coyne which is what I made with
mark
Can i*
mark
Apologize for the grammar I’m doing voice to text right now
Vincent
on the 9th i personally acknowledged receipt of your ID
Vincent
and told you to make your initial deposit
Vincent
i just checked the email history
mark
Right and I got a response from Vincent when I asked how much did the deposit need to be in was that correct because I was confused by that and he literally ignored the amounts or the fact that I had to do it
Vincent
you are connected to the man himself
Vincent
lol
Vincent
but no problem
Vincent
you can deposit now
mark
I remembered your name sir I remember your first text and I responded to you didn’t mention it OK I will deposit through Bitcoin.
mark
email**
mark
When I responded to your email I got Mr. Evans as a response to my question that I had for you as well I was trying to say
Vincent
that's the reason we have a chat line 24/7
mark
What I’ve heard great things about Customer Service so let me go ahead and get that $20 and
Vincent
alrighty
42 minutes ago
Liam
Hi there :-) Welcome to Grand Rush Support.
How may I assist you today?
24 minutes ago
Lucas
Hi there :-) Welcome to Grand Rush Support.
How may I assist you today?
0 minutes ago
Liam
Hi there :-) Welcome to Grand Rush Support.
How may I assist you today?
Please wait for an operator to respond.
You are now chatting to "Liam"
Liam:
Welcome back
mark:
Thank you I was discussing a matter with Vincent earlier and my wifi cut out, is there chance might be able to get connected back to him?
Liam:
Let me see if he's available
mark:
Thank you it would just save me a alot of repeat typing lol
"Vincent" has joined the chat.
Vincent:
Hey How'z it Mark
mark:
Hey Vinnie my man
Vincent:
welcome back
mark:
lol\
Vincent:
what's up?
mark:
Sorry about earl;ier my wifi got cut out
mark:
i depostied the 20 via bitcoin
Vincent:
no worries
Vincent:
it happens
Vincent:
oh i see that pending still
Vincent:
might take a while to reflect
Vincent:
got couple of players who are still pending
Vincent:
think there is a lot going on that blockchain
mark:
Yes shoudlnt ake much longer, once it goes through you said Id be able it get the withdrawl today?
Vincent:
but there is one 2 scenarios
Vincent:
it can either fail and return to your e-waalet
Vincent:
or reflect after 30 mins
Vincent:
your withdrawal will be processed tomorrow
Vincent:
as the finance guys are out of office already
mark:
my bitcoin wallet prefferablyVimncent
mark:
preferabbly*
mark:
I was told payouts are on wednesday
Vincent:
that's the addrss you put in there - 3J61koj765nMnceMetJsFkQHSW37XyGdpd
mark:
My mom is int he hospital this a godsent
Vincent:
yes Bitcoin release on Monday, wednesday and friday
Vincent:
rest assured
Vincent:
latest Friday it should be there for you
mark:
Yes Vincentt hat is the correct address
mark:
that*
Vincent:
cool stuff
mark:
Thank you so much!!
Vincent:
let's wait for it to reflect
Vincent:
as there is nothing we can do except waiting
Vincent:
which e-wallet you use?
mark:
So once The 2o goes through here I would have in my bitcoin wallet within 30 mins you said?
Vincent:
planning to get in bitcoin myself
mark:
I use several but in this instance i'm using cash app
Vincent:
no you still are getting me wrong
Vincent:
your withdrawal request will be processed Tomorrow
Vincent:
as the finance team is not in office
mark:
what?
Vincent:
they will be back tomorrow
mark:
why would the day payouts are suppose to be sent out they not be at work?
Vincent:
been repeating that for a while now brother
Vincent:
they will process your payment tomorrow
mark:
Why does it say they are only off duty on the weekends?
mark:
No cmon Vincent
mark:
I know better
Vincent:
we are in Cyprus brother
Vincent:
time difference
mark:
bitcoin witdrawls are not like cred it and debit
Vincent:
might be daytime at your end
mark:
You saiod payouts are wedsnday
mark:
\ive waited the alotted time
mark:
I should have the pay out today
Vincent:
Bro i have a little common sense left in me to atleast know it's faster than credit cards payment
mark:
you said earleir i will have my withdrawel today
Vincent:
but don't we need the finance team to release the payment
mark:
exactly
Vincent:
you did not read well
Vincent:
i never said it will be paid out today
mark:
nor should they be off ont he day pay outs are due
mark:
specvially when they are 3 days a week limited
Vincent:
now you really staing things that I have not mentioned and really not appreciate that
mark:
out the*
mark:
i have it on screenshots
Vincent:
read well and get back to me
Vincent:
as I think you are not even reading what i said
Vincent:
well that's better you have the screenshot
mark:
Will read now
mark:
and the emails
Vincent:
read it and tell me exactly when i mentioned it will be padi out today
Vincent:
as I did not
Vincent:
read it well
Vincent:
the chat we had earlier
mark:
so you ur using word play ?
mark:
why/
mark:
?*
Vincent:
hey are you serious right now?
Vincent:
you must be high or something
mark:
you just admitted what you said was not quite what you said
Vincent:
as I for one atleast I told you top make your deposit for the withdrawal to be processed
mark:
that's unprfessional man\
mark:
to say a customer is high?
Vincent:
and not you are telling me I said you will be today
mark:
one second
Vincent:
if i'm unprofessional then what does it tell us about you ?
Vincent:
as after all i told you properly aboutt he payment be made tomorrow
mark:
I'm not calling people drug addits
Vincent:
now you tell me that I told you about it being paid today and also that I am playing with words
mark:
specially a bussiness relationships
mark:
let me read and show attached images
Vincent:
well I know all that
Vincent:
but accusing me of playing with words and being unprofessional
mark:
So now when will the money get in my account Vincent?
Vincent:
please do us both a favour and read out our chat history earlier
Vincent:
and get back to me
Vincent:
tell me if i was wrongs or played with words
mark:
And you know alot about bitcoin not to have a wallet
Vincent:
cause I absolutely did not
mark:
Can aswer my earlier question?
Vincent:
i know only a little I have been trained by fiance team
Vincent:
so like I told you more that 4-5 times now
Vincent:
once your deposit reflects
Vincent:
the finance team will review and make your payout tomorrow
mark:
right..
Vincent:
and being bitcoin it should reflect same day
mark:
on a thursday?
mark:
monday wednsday and friday are payputs?
mark:
correct?
mark:
payouts*
Vincent:
payouts made by our processor is Monday Wednesday and Fridays for bitcoin
Vincent:
but from our end we will release th order to payout tomorrow itself
mark:
yet i canot get it today becasue the finance team is out ont he day they issue payouts..
mark:
on the*
mark:
so now they will doi it on a day that isnt the scheduled pay out day tomorrow/
mark:
hmmmmm
mark:
Extremely fishy my man
Vincent:
i told you the finance team will payout tomorrow
mark:
You've told me alot of things Vincent
Vincent:
but the processor will make payment on Friday
mark:
So now it's friday?
mark:
not thursday?
Vincent:
Mark there is a difference in our finance team and processor
mark:
lol
Vincent:
OUR finance team will issue payment tomorrow
mark:
my goodness vincent
mark:
ok
mark:
I hope so man
mark:
I really do.
Vincent:
and the processor usually pays on Monday, Wednesday and Fridays
Vincent:
is it clear fro you now Mark?
mark:
I know i read thwe rules very well hence why we are talking ona wedsnday
mark:
the rules*
mark:
on *
Vincent:
makes sense, but atleast now you are not gonna say I am playing with my words
mark:
It's been quite clear, but Vincent you have made it more understanble now for sure.
mark:
lol
Vincent:
really appreciate it Mark
mark:
Of course Vincent
Vincent:
Mark also since you read the Terms and Conditions
mark:
so thursday, fiday, or monday or wendesday will the withdrawl come again
Vincent:
Nope let me explain this part again
mark:
Sorry I got a little lost in translation Please forgive me.
mark:
Thank you
Vincent:
our finance team review and pays out MOnday to Friday
mark:
and wesday
Vincent:
however for BITCOIN despite we release the payment
mark:
wednesday*
Vincent:
our bitcoin processor pays it on Monday, Wednesday and Friday
mark:
As you said earlier
Vincent:
exactly
mark:
which is what i will be withdrawing from
Vincent:
ok here is the withdrawal process once again
Vincent:
When you make a withdrawal, it remains pending for 48 hours. After 48 hours, the withdrawal is then audited and you have to also email your documents. Part of the withdrawal process requires a minimum initial deposit (if you did not make it already :) ) in order to withdraw. Once the withdrawal has been reviewed it will be paid out per the terms and conditions then it takes 3 to 5 working days to show in your bank account for wire transfer and for BITCOIN after we payout it reflects same day
mark:
you should really try bitcoin, u seem so knowledgeable in already as it is.
mark:
Really never used it huh?
mark:
i made the witdrawl 8 days ago voncenty
Vincent:
yes never had the courage to invest my money in it
mark:
Vincent
Vincent:
yes but now since you already emailed the ID, and once your deposit is through
mark:
Ahh doesnt to be muich to invest or use for currencuy
mark:
\as you know
mark:
have to be*
Vincent:
next time your withdrawal will remain pending onle 48 hours
mark:
So friday then?
Vincent:
does $100 investiment gonna make me some cash
mark:
Yuo worjk for a casino dont you?
mark:
work*
mark:
a license one too
mark:
I think..
mark:
You should know better then me
Vincent:
well since you are already investing though I might ask you
mark:
Vincent you wouldnt be very competent at your job if you needed to as a customer hwo to do it?
mark:
ask a*
mark:
how*
Vincent:
well sorry for asking then
Vincent:
is there anything else I can help you with
mark:
a casino worker wjho doesnt have bitcoin, a finance team who skips down one the only 3 days they work
mark:
interest place this Grande Rush is
mark:
And customers get called potheads bythe employees
mark:
Alot to take in
Vincent:
but when a customer tells us that we are playing with words
mark:
Indeed the customer was told several different answers
Vincent:
on top of that when the service advisor already emailed you 8 days ago, and told you all the step byt step guide of the withdrawal process
mark:
first id have it today\then tomorrow
mark:
now hopefully friday?
mark:
lol
Vincent:
but anyways now atleast you have been infomred of how things will go forward in regards to your withdrawal
mark:
and the fance team on the cashout day plays hookie?
mark:
weird stuff man
mark:
And the employee has to ask me how to do his job?
Vincent:
also Mark
Vincent:
since your read the terms and conditions
Vincent:
hope you are aware of the amount you will be padi right
mark:
Vincent I rrad alot more then that
Vincent:
*paid
mark:
it will be the amount I withdrawed vincent
mark:
Careful
mark:
You don't wanna go therte.
mark:
there*
mark:
lets cool off and say good day.
Vincent:
Free Bonus Money or Free Spins (No Deposit Required) bonuses carry a playthrough requirement of 50X unless indicated differently on the promotional material you received before a player can make a withdrawal. Prior to any withdrawal being allowed on the first claim of a free player bonus or free spins, a player must have made a deposit that is at least equal to 50% of the free bonus value. I.e.: If you claim $250 Free, have met stipulated playthrough requirements and have money to withdraw, you must make a deposit of at least $125 before the withdrawal will be processed.
Vincent:
All Free Spins will have a maximum withdrawal of $100. This would apply to all regular casino offers, free spins that are offered as part of any other deposit match offer; and all free spins awarded by the casino where no deposit is required.
mark:
lolbi8 was expcetingt his
mark:
thgis
Vincent:
just advising you
mark:
The 100 was taken after the wagig requirement
Vincent:
all winnings from free spins and free bonus have max cashout of $100
mark:
the resto fo the oney i made after that was my own
mark:
I will my 1000 vincent
mark:
get my&
Vincent:
unfortunately the max cahsout is $100 from the bonus out of which your winnings were generated
mark:
ive got 30 people on 30 different chat boards that verbatim claimed this would be exactly how it opwuld happened
mark:
those people have been lawyered up for awhile a now
mark:
ive come to learn
mark:
they told me to reach out to them if this happens to me
mark:
I also know your a sister company Stosvilla correct?
Vincent:
no we are not affiliated
mark:
Dont have bit coin Vincent, finance teams leaves the office of or op nline casino on the day they are suppose to pay out?
mark:
I must be high?
mark:
This chat history will reflect poorly
mark:
along wiht my emails that were snet.
mark:
and our earlier chat
mark:
I wont come looking bad.
Vincent:
so where is this going Mark?
Vincent:
did i not advised you in regards to your withdrawal?
mark:
Not a good way to have substantial business "Vincent"
mark:
Weird how mentioned the smaller amount of withdrawl of money after i offended you
mark:
well let the people decide vincent
mark:
See what they think
Vincent:
I agree
mark:
And the court of law
mark:
I expect o have that 1000 by fruiday.
mark:
to*
Vincent:
but the "people" youa re refering to should also know the whole story
Vincent:
of what i advised you prior to this chat
mark:
You guys surely can afford a 12000 dollaR WIN RIGHT?
Vincent:
and how you said I am playing with my words
Vincent:
but now we can chat all day or for the rest of my shift
mark:
OH YOU ARE DOING ALOT MORE THEN THAT
mark:
AS THE TRANSCRIPT SHOWS
Vincent:
but it won't change nothing to the fact that your payout will be made tomorrow by the fiannce team and our processor will issue it on Friday
mark:
i WONT MY WITHDRAWL TODAY
Vincent:
also depending if your deposit is through or not
mark:
EVEN I DONT GET IT THIS WILL DAMAGE YOUR CASINO
mark:
THAT ISNT A THREAT
mark:
THAT'S A FACT MORE THEN A LOSING A 1000
mark:
IVE GOT ALOT OF PISSED OFF PEOPLE AT YO VINCENT
mark:
THEY ARE READY FOR WAR
mark:
I SAID I HAVE FAITH THEY WONT DO THE LITERALLY EXACT SAME THING TO ME
Vincent:
and now you've put on your caps
mark:
BUT YET YOU DID IT
Vincent:
is it from your google voice
mark:
ALMOST WORD FOR WORD
mark:
THEY KEPT YOUR TRANSCRIPTS TOO
Vincent:
I mean by the tone of your voice google decided to put your chats on CAPS
mark:
AFTER WIFI I CAME TO THE DESKTOP THERE CHIEF,.
mark:
AFTER OUR FIRST CHAT
Vincent:
oh i though you wre still on google voice
Vincent:
So i take it the caps are their deliberately
mark:
dOY U HAVE A BITCOIN WALLET?
mark:
DO YOU*
mark:
BUT NO BY ACCIDENT
mark:
sorry
mark:
Do they bother you?
Vincent:
ah ok
Vincent:
no not yet
Vincent:
but heard coinbase is the one to go for
mark:
I'd like tio have the witdrawlk today
mark:
enough with the gamnes\it's wednday
mark:
i waited the alotted time
mark:
i deposit the 20
Vincent:
and there we go again
mark:
I want my cash today as promised
mark:
Don't do this man
mark:
I'm telling you it won't work out in your favor
Vincent:
what won't work out in my favour Mark?
Vincent:
you got my attention there
Vincent:
as what won't work in my Favour?
mark:
You breaching contract
Vincent:
Contract?
Vincent:
you read the terms and conditions right?
mark:
Do you realize how much golden evidnce i have in our past two ocnversations,
mark:
maybe you should scroll up
mark:
conversations*
Vincent:
you did not answer my question?
mark:
check the old one too
Vincent:
did you even read the terms and conditions you signed up for ?
mark:
I read what was said to me by your company
mark:
especially you
Vincent:
as if you did read it we would not even be having this discussion
mark:
I dont think you read them vincent lol
mark:
You asked me if you company was licensed lol
mark:
not a good look
Vincent:
I asked you what now?
mark:
scroll up
Vincent:
licensed?
mark:
your memory is terrible
Vincent:
where are you even getting those ,y friened?
Vincent:
when exactly did I asked you about licensed and stuff
Vincent:
I think I have to leave this chat
mark:
lol
Vincent:
I guess we both speak different language
Vincent:
as I don't know when did I asked you about license now?
mark:
you'll see it later on every cassino review site ont he internet
Vincent:
i mean in what contaxt
Vincent:
license regarding what?
mark:
lol
Vincent:
seriously
mark:
oh ur stumbling now
Vincent:
lol
mark:
careful "vincent"
Vincent:
stumbling?
mark:
Friday I will get paid
Vincent:
Careful for what Mark
Vincent:
I don't understnad
mark:
and mnow how much again?
mark:
no longer a 1000
Vincent:
ok yes Friday
Vincent:
$100
mark:
but what was your sudden new amount?
Vincent:
that's the terms and conditions
mark:
lololol
mark:
no that's not gonna work
Vincent:
that's why asking you is you even read the terms and conditions you signed up for
mark:
I h ave your terms and ocndtions
Vincent:
as it clearly states there
mark:
condiotons
Vincent:
max ashout is $100
mark:
and your emails
mark:
the 100 was taken out already vincent during game play after the wager was over
mark:
the proceeding amount is now mine
mark:
was and still is
Vincent:
https://www.grandrushpokies.com/terms-and-conditions
mark:
I got your words and sever emails that's all i need
Vincent:
Section 10. MAXIMUM WITHDRAWAL
Vincent:
Where a player has won using their first free money offer/no deposit bonus (i.e. no deposit was made), a maximum withdrawal amount of $100 applies.
mark:
we shall see who read the terms better
Vincent:
8. BONUS TERMS & CONDITIONS - GENERAL
All players are limited to bets that do not exceed AU$5 per round and $ 0.50 per line when playing with any active bonus. Any bets that exceed these limits will cause all winnings to be void.
Free Bonus Money or Free Spins (No Deposit Required) bonuses carry a playthrough requirement of 50X unless indicated differently on the promotional material you received before a player can make a withdrawal. Prior to any withdrawal being allowed on the first claim of a free player bonus or free spins, a player must have made a deposit that is at least equal to 50% of the free bonus value. I.e.: If you claim $250 Free, have met stipulated playthrough requirements and have money to withdraw, you must make a
mark:
I'd liek that 1000 today please
mark:
and the rest on friday.
mark:
It seems you dont even know your own rules vincent..
mark:
the transcript will prove that
mark:
100 today
mark:
bitcoin
mark:
make it happen and we'll be done with this.
mark:
I wont pursue
"Arnold" has joined the chat.
Arnold:
Hello Mark!
Arnold:
Sorry to jump in, Vincent happened to get an urgency for a meeting
mark:
Imagine that\hope everything is ok?
mark:
give him my best
Arnold:
Sure no worries
Arnold:
Your regards will be passed on
Arnold:
How can I be of assistance to you ?
mark:
Today is is the day I was getting my witdrawl
mark:
wendesday one pay out days\it's been 8 days\and ive been ok\d by every department
mark:
even vincent sauid ihave my money today once i deposit 20 dollars which is odd
mark:
but i did then vincent said the one of 3 days the fance teams works played hookie
mark:
then he said id be paid to morrow
mark:
i reminded him that is not a payout day
mark:
\he said they would make a special circumstance for me
mark:
then chsged to it friday
mark:
changed
mark:
the when i acccused him of wordingt hings oddly
mark:
he said
mark:
"i must be high"
mark:
Also claimed to not hav e bitcoin wallet and which 9ne to get and inquired which one i had\but hen proceeded to knopw everything about bitcoin
mark:
when i called him out on his behavior and make it up as he goes attitude
mark:
he then feciously goated me that and teased me before i telling that now my withdrawel will be 900 cheaper
mark:
but not witha few playful teases
mark:
I deal with bovada normally, professionals, Honest people.
mark:
They get alot of my money
mark:
becasue they pay out and live up their word wit no red tape
mark:
If this casino had not pulled the disgusting behavior "vincent" did
mark:
You owuld have ha md ehooked for life
mark:
would*
mark:
had me*
mark:
now To save a few dollars you lost over 6 figures in lesss thne year
mark:
i would have given that\
mark:
i can showing you my transaction history on bovada just in the last 4 weeks
mark:
if you think I'm bluffing
mark:
I got hem not becaus ehtey are fancy bvut i can trust they will pay me
mark:
that's all I ask and' ma loyal dog who will runa tell his friends to come where i eat
mark:
quick is not the key to sustaing a professiona business long term money and repeat customers
mark:
and honesty
mark:
and boy have you the reviews lately there is alot of angry folk out there because of these transgresions
mark:
Now I Just want eo be paid to day
mark:
I di everything on my end
mark:
we know the finance team is there
mark:
Work with me here so both can have stressfree life
mark:
my mom is in the hospitala nd i need to get back to her soon
mark:
need to*
op
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