RESOLVED: FaustBet Casino

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Last post made 5 years ago by MelissaN
SnejannaYurina

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  • After the withdrawal request, there was a problem with the verification. I sent the documents to the email address indicated by them more than 10 times within 2 weeks, each time they offer to send the live chat again, they say that this time they will check the documents for sure, but this does not happen. I asked if I could send documents to another address, or send it through an employee in a live chat, but I was refused. The company leaves a terrible impression of itself, no one can help me in solving a simple problem. If someone faced this problem, help me. Thank

  • Could you please provide me with your casino username so we can get in touch with the casino and ask them to look into your account?

  • My id: 85408524

    Username: Snejanna Yurina

    I contacted them repeatedly, but it did not bring any result. In any case, thank you for your help.

  • The casino rep has been notified. Hope we'll get the update soon. Keep an eye on this topic. 

  • Thank you for your help

  • We still haven't heard from the casino rep. We sent another reminder. Do you have any updates?

  • We still haven't got any updates regarding your case. We tried out a different email address, so let's see if someone will reply there. We got no updates from you either. 

  • Hi, they contacted me by mail, they said that my letters got into spam. What I consider unacceptable for serious companies. The money I brought everything in order, but the sediment remained unpleasant. Thank you for your help.

  • SnejannaYurina wrote:

    Hi, they contacted me by mail, they said that my letters got into spam. What I consider unacceptable for serious companies. The money I brought everything in order, but the sediment remained unpleasant. Thank you for your help.

    That's great. Good to hear it has been sorted. We're going to mark this case as resolved. 

    Happy holidays. smiley

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