RESOLVED: FaustBet Casino

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Last post made 5 years ago by MelissaN
SnejannaYurina

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  • SnejannaYurina
    • Started by
    • SnejannaYurina
    • at Dec 02, 18, 05:32:58 AM
    • Netherlands Newbie 4
    • last active 5 years ago

    After the withdrawal request, there was a problem with the verification. I sent the documents to the email address indicated by them more than 10 times within 2 weeks, each time they offer to send the live chat again, they say that this time they will check the documents for sure, but this does not happen. I asked if I could send documents to another address, or send it through an employee in a live chat, but I was refused. The company leaves a terrible impression of itself, no one can help me in solving a simple problem. If someone faced this problem, help me. Thank

  • MelissaN
    • Replied by
    • MelissaN
    • at Dec 03, 18, 11:09:17 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Could you please provide me with your casino username so we can get in touch with the casino and ask them to look into your account?

  • SnejannaYurina
    • Replied by
    • SnejannaYurina
    • at Dec 03, 18, 04:41:49 PM
    • Netherlands Newbie 4
    • last active 5 years ago

    Thanks for this post from:

    My id: 85408524

    Username: Snejanna Yurina

    I contacted them repeatedly, but it did not bring any result. In any case, thank you for your help.

  • MelissaN
    • Replied by
    • MelissaN
    • at Dec 04, 18, 07:26:24 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    The casino rep has been notified. Hope we'll get the update soon. Keep an eye on this topic. 

  • SnejannaYurina
    • Replied by
    • SnejannaYurina
    • at Dec 04, 18, 07:59:25 AM
    • Netherlands Newbie 4
    • last active 5 years ago

    Thanks for this post from:

    Thank you for your help

  • MelissaN
    • Replied by
    • MelissaN
    • at Dec 10, 18, 11:21:51 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    We still haven't heard from the casino rep. We sent another reminder. Do you have any updates?

  • MelissaN
    • Replied by
    • MelissaN
    • at Dec 20, 18, 05:52:28 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    We still haven't got any updates regarding your case. We tried out a different email address, so let's see if someone will reply there. We got no updates from you either. 

  • SnejannaYurina
    • Replied by
    • SnejannaYurina
    • at Dec 20, 18, 08:24:31 AM
    • Netherlands Newbie 4
    • last active 5 years ago

    Hi, they contacted me by mail, they said that my letters got into spam. What I consider unacceptable for serious companies. The money I brought everything in order, but the sediment remained unpleasant. Thank you for your help.

  • MelissaN
    • Replied by
    • MelissaN
    • at Dec 20, 18, 08:38:12 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    SnejannaYurina wrote:

    Hi, they contacted me by mail, they said that my letters got into spam. What I consider unacceptable for serious companies. The money I brought everything in order, but the sediment remained unpleasant. Thank you for your help.

    That's great. Good to hear it has been sorted. We're going to mark this case as resolved. 

    Happy holidays. smiley

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