RESOLVED: ragingbullslots.com

***ragingbullslots.com***I have never been so misguided / deceived in my life from a company… after you spend all the bonus cash that often comes with Hidden playthroughs they (the company) give you without good explanations to gamble with…along with your own hard earned money and hours of gambling. Ragingbull.com, make you wait two weeks before they give you (the consumer)the winnings…come to find out (raging bull ) takes another half of your winnings (7 days later) without any proof of what their doing, and say that it was bonus cash and therefore it cannot be withdrawn after their system doesn’t catch it. Their system itself is supposed to keeps track of all this ,and if it were not the case, how would the consumer know what they had won with no tools to guide them on their own winnings, and if they wanted to gamble more or not…these Misguided Tools make it impossible to make a sound decision to gamble more or not. ( So in other words you never know where you stand financially while gambling because their system is broke).

This picture symbolizes what I was talking about... this shows as a withdrawal because I have left no bonus money or any other restrictions, but as you can see in the notes...there it says: may or may not take whatever they want sort of speak. ( I never play the max cash out my self, so I am not worried about that. )

You can see those two withdraws of $2500.00 each...my first one I sent through which is not showin in there transactions anymore...even though I was not paid ( weird ) almost like it didn't even happen now. 

Sorry to hear about your problem, jeremiahprows1. Please private message me your casino username so we can notify the rep to look into it. 

Ok, I sent you a message. Much appreciated in this major concern of mine

The casino rep has been informed. We'll keep you posted. 

Thanks

Here is a update on my withdrawal and my conversation: 
How may I assist you about your withdrawal?
i was wondering on my withdraw the time and total amount of when it will be approved
All withdrawal requests are reviewed on a case by case basis and approved by the Casino before being sent for payment. The general time frame for withdrawals is 7 business days to be approved, given we have received all required documents and payment method details have been approved. After a withdrawal is approved, we send the funds in approximately 7-10 business days. Once the funds have been sent, the delivery time may vary according to our payment service providers' limitations.
and with Bitcoin is it any faster?
Regardless of the payment method, the withdrawal will go through the same process and timeframe. This will just vary once the funds are sent.
May I help you with anything more today?
so it could be a lot longer then 17 days pending the payment vendors limitations?
This will depend on the payment service providers limitations but the general timeframe is mentioned.
For your reference here's a link to the terms and conditions page of our website: https://www.ragingbullslots.com/terms.php
ok, thank you
You're welcome Jeremiah
Is there anything else? No that's it. I tried to email my conversation so but it was taking to long. ( so in other words the payment could take as long as they want ). How did I get caught up in this. 

Thanks for the update, jeremiahprows1. 

We notified the casino rep yesterday and he'll get back to you today. 

I have not gotten any voicemails, text or emails yet. I will keep you posted. Thanks 

Greetings all,

It appears that everything is complete in the casino account and I will move forward and try to expedite review, approval, and payout of the requested withdrawals.

I do need to say one thing however jeremiahprows1, it would appear that you are not familiar with the terms and conditions of the casino regarding what is called "mixing funds." It is quite important that only one deposit of any variety is in play at any given time and that your casino account is as close $0 as possible before depositing or adding cash or a bonus.

I can see that there is a very nice playable balance in your account due primarily to multiple deposits using multiple deposit coupons and this is often a pattern for you. Please note that all deposit bonuses are non-cashable. This means that when requesting a withdrawal all funds given by the casino during the duration of that play will be removed on approval when a withdrawal is requested.

Luckily none of the funds are from a free chip or other no-deposit bonus or the entire balance would only be valued at whatever the maximum cashout would be for the free chip, but these are deposit bonuses carrying no maximum cashout so that's great news. But just for the record, currently you have $9764 in non-cashable funds in your casino account that will be removed on review and approval should you request for withdrawal.

Moving forward it would be prudent on your part to always play your casino balance down as far as you can (minimum below $5) before adding any type of funds to the account.

Best wishes,

Nick and Raging Bull  

Much appreciated Nick. Thank you for your time and effort's.

It appears everything is getting fixed. I am just  waiting on the money to show up in my account now. 

I will continue with the updates. Thanks 

Great. Please let us know when the money reaches your account. 

Here we are 10 days later and I have a new chat I have copied from tonight: 

Dear 95kleugy3w,

Transcript:

[2021-12-26 07:18:18] [Iambot] Welcome to Live Support. While we find the best agent to assist you, please help us expedite your request by typing your request:

[2021-12-26 07:19:00] [95kleugy3w] 95kleugy3w  

[2021-12-26 07:19:01] [Iambot] Thank you for coming into contact with us.

[2021-12-26 07:19:01] [Iambot] One of our representatives will be with you shortly.

[2021-12-26 07:19:40] [95kleugy3w] i was wondering when my withdrawals would be going through etc?

[2021-12-26 07:19:55] [95kleugy3w] merry Christmas

[2021-12-26 07:20:03] [95kleugy3w] to you

[2021-12-26 07:20:59] [Zac Nilton] Greetings! Thank you for contacting Raging Bull Slots. You have reached Priority Players Support. I am Zac Nilton, and I am at your service!

[2021-12-26 07:21:02] [Zac Nilton] Thank you for verifying your account information.

[2021-12-26 07:21:13] [Zac Nilton] Merry Christmas to you as well!

[2021-12-26 07:21:14] [95kleugy3w] no problem

[2021-12-26 07:21:15] [Zac Nilton] Allow me a moment while I check your account. Thank you for your patience!

[2021-12-26 07:21:25] [95kleugy3w] thanks

[2021-12-26 07:23:04] [Zac Nilton] I'm back. Thank you for waiting.

[2021-12-26 07:23:17] [Zac Nilton] After reviewing your account, I see that there are some disputed charges that we have received from your bank. Are you aware of this? If so, could you please provide any information you may have regarding these disputed charges? Thank you.

[2021-12-26 07:23:20] [95kleugy3w] No problem

[2021-12-26 07:24:39] [95kleugy3w] oh, yes I was charged $500.00 on the 12th of December that I didn’t approve of

[2021-12-26 07:25:57] [Zac Nilton] So far, it looks like we've received disputes on your account amounting to $500 plus a standard dispute fee of $75. Total comes up to $575.

[2021-12-26 07:26:18] [Zac Nilton] We need to resolve this before we proceed in updating your account. Is it fine with you to deduct the amount of $575 from your future winnings? Once you have agreed to the resolution, we will deduct the amount when the requested withdrawal is approved.

[2021-12-26 07:26:27] [95kleugy3w] What’s a dispatch fee?

[2021-12-26 07:27:14] [Zac Nilton] You mean the dispute fee?

[2021-12-26 07:27:38] [95kleugy3w] dispute fee? Yes

[2021-12-26 07:28:17] [Zac Nilton] Yes, the dispute fee is $75 mentioned above.

[2021-12-26 07:28:32] [Zac Nilton] May I know if you agree on the information sent above?

[2021-12-26 07:28:43] [Zac Nilton] The fee is the amount our 3rd party service provider charges us for every dispute we receive.

[2021-12-26 07:28:59] [95kleugy3w] Sure as long as I get it back when all is said and done

[2021-12-26 07:30:04] [95kleugy3w] i spent 11000 dollars or so.

[2021-12-26 07:30:54] [95kleugy3w] Any fees should be waived in my opinion

[2021-12-26 07:33:33] [Zac Nilton] I totally understand that but the free mentioned above is the fee amount our 3rd party service provider charges us for every dispute we receive. I hope you understand that.

[2021-12-26 07:35:08] [95kleugy3w] …I just want my money my friends…

[2021-12-26 07:36:33] [Zac Nilton] We just need to resolve this before we proceed in updating your account when it comes to your withdrawal here. Just allow us more time while doing everything for your account here. Thank you for your patience and understanding.

[2021-12-26 07:38:22] [95kleugy3w] oh my. I have  waited way to long.

[2021-12-26 07:39:52] [Zac Nilton] Our apologies for the inconvenience that it has caused you. Please know that we can not do anything on the account until the dispute of yours fixed. Just give us more time.

[2021-12-26 07:40:42] [95kleugy3w] I thought taking the 575.00 out was getting this moving

[2021-12-26 07:41:47] [Zac Nilton] That is correct and we are now doing our best for your withdrawal here. We just can not have it approved or paid today. This will follow the process for review before approving your withdrawal.

[2021-12-26 07:41:59] [Zac Nilton] You can chat us back after 24-48 hours for any updates here.

[2021-12-26 07:42:01] [Zac Nilton] Do you have any other requests for me at this moment?

[2021-12-26 07:42:11] [95kleugy3w] Nope, thanks

Chat ID: 4379868

Sincerely,

Live Support Team

The $500 dispute was for a charge that randomly came up three days later on the 12th of December.  I didn't charge anything on that card, for that day...so I disputed it like anyone would. So more delays...I really need my money for bills etc. 

The rep is on holiday as well as his team. I doubt we'll get the answer before New Year. Keep you posted. 

Update. I have received a payment of $1200.00 on the 27th of December 2021...and waiting on the rest. Let's hope the new year brings good news along with the rest of my money. 

This is causing a lot of stress.

Thanks for the info, jeremiahprows1. Hope you'll receive the rest of the money soon. Please keep us posted. How much money is left in your account? 

Basically $4250.00

Oh, that's a lot of money. Please keep us posted. 

Bad news again from ragingbullslots.com...I am now told: (the rest of your approved withdrawals is now bonus cash and will not be processed). ***I literally fill like I got robbed*** ---I sure hope this last representative I chatted with at ragingbullslots.com has misspoken.---it's almost like... if there is any trouble getting your money back "they will just call it bonus cash". Do they even know I spent $11,000.00 at there casino? 

Thanks for the feedback, jeremiahprows1. We'll send a reminder to the casino rep to see what's going on. 

Should I dispute everything with the bank then? . If Ragingbullslots.com just walks away with my money, and doesn’t do anything? What would you guys do?

We notified the rep to check what he can do on his end. Please wait until he replies. 

Still no response? I think I just got robbed...it's been way to long

We'll check again with the rep. 

Oh my! You are going through a true thriller. Wish you luck and patience. THe amount you have deposited is enormous. Wish you get all your money back.

Greetings all,

I genuinely apologize for the lag on my end, the holiday got me then Omicron took me for a ride but I'm back.

Indeed, a bit of a ride here for you too jeremiahprows1. But I did review the case fully and thoroughly, I'm not sure you'll be pleased with what I found but it is the facts nonetheless so try not to shoot the messenger here. 

On the 10th of December you made an initial winning deposit with a deposit coupon giving you an additional $1425 to play and win with. You won on it and requested two withdrawals of $2500 and $1499 from the win. 

On the 11th of December you made another deposit using an additional deposit coupon giving you another $1750 to play and win with on top of your deposit. You then cancelled your two requested withdrawals of $1499 and $2500 on top of your playable balance of $1079 from this deposit mixing the funds from the two different deposits. You then requested two withdrawals of $2499 and $2500 respectively.

Deposit bonus cash is non-cashable, this means we give it to you to improve your enjoyment and your chances of winning. If you lose it, it's gone. If you win on it it is removed on approval of the requested withdrawal.

In this case both of the deposit coupons were in play and valid since the funds from both deposits were now in play. Both of the bonus amounts and the disputed charge for $500 and the $75 we were charged by our 3rd party payment provider for the dispute were removed on approval then the full amount you were entitled to was paid out via Bitcoin.

I'm certain that isn't what you wanted to hear jeremiahprows1 but it is the truth. Supporting documentation has been forwarded to the LCB team for their review.

Best wishes and sorry I couldn't have been of more assistance.

Sincerely,

Nick and Raging Bull  

Thanks Nick. Hi Melissa, please move my ticket unresolved and I will move on. Thanks for your help.

You are very welcome, jeremiahprows1.

Since the casino rep explained what the whole issue was and also provided the supporting documents, we consider this case Resolved.