UNRESOLVED: Qassino Casino - Does not pay out my winnings

Hello, I have registered with Qassino Casino but have not received my winnings of €3000.
I played at the casino without bonus money and did not violate any rules.

When I was verified and wanted to withdraw my winnings, there were problems with the casino because I deposited with a credit card, which unfortunately I could not withdraw to. Unfortunately, my credit card did not accept deposits.
I was able to withdraw a total of €100, which was processed by my credit card, but everything else was then declined. So 2900€ are still on my balance.

So I contacted the casino and asked for an alternative. After a long back and forth, the casino agreed that I could also use crypto as a withdrawal method.
So I requested my next withdrawal via crypto, which has now remained unprocessed for 10 days.
The statement from the casino was that the payment provider had informed the casino that I had allegedly initiated a chargeback of my deposits.

Since this is absolutely not true, I have written to my credit card provider and received an official statement that I have not initiated a chargeback of my deposits and have also attached a transaction list to the casino showing that no chargeback has been made.
It is therefore clearly evident and proven that I never made a chargeback of my deposits.

The casino told me on Friday that it had submitted the evidence to the payment provider and contacted me again when there is an update. Unfortunately, I haven't heard anything since then. The live chat no longer responds to me and the casino has not responded to several requests for an update. 

I have also opened a complaint with AskGamblers and CasinoGuru, so far without success.

Before I want you to contact the Casino, I would be grateful for some advice on whether I should wait and see or whether I really need to worry about not receiving my winnings.
I have not done anything illegal, have always been friendly and cooperative with the casino and have provided all requested documents directly.
However, I am now concerned that I am no longer receiving a reply from the live chat, that the casino is no longer responding to my e-mails and that my complaint to AskGamblers and CasinoGuru has had no effect.

Perhaps you have some tips for me on how to deal with this situation. 
I just want to receive my winnings.

Thanks in advance.

Hello Pascal107,

Given the current circumstances, we would advise you to continue to follow up with the casino regarding the status of your withdrawal. While it's understandable that you're concerned about the lack of response from the live chat and email, sometimes delays can occur due to various factors. However, if you feel that your attempts to communicate with the casino have been exhausted and there has been no progress, we can escalate the matter on your behalf; just send us your casino credentials via PM.

Please also note that we haven't listed this casino on our website, but we will try to find their contact information.

Hello, thank you.

i wrote them yesterday again, still no answer. I will wait until Monday, if I receive an answer. If not I would be happy if you can help me.

Hello Pascal107,

Okay, keep us posted.

Hello, I still did not received any answer from the casino. I tried to contact them a few times, but no response.

I would be happy if you can help me. I will send my casino details to you via PM.

Thanks.

Hello Pascal107,

Thanks for sharing your casino credentials with us!

We will reach out to a casino representative to inquire about your case.

Keep you posted.

Thank you. Hope you will have success..

Hello, any success ?

Hello Pascal107,

Still nothing.

We have sent them a reminder.

Keep you posted.

They also don't respond to my emails since 12 days...

Hello Pascal107,

Unfortunately, we must mark this complaint as Unresolved, as we did not hear back from the casino after numerous attempts to reach out to them.

Thank you for understanding.

Do you know what I can do now?

they won't pay me.. I just want to receive my winnings.

Hello Pascal107,

We did our best to assist you; you can contact the higher gaming authority. 

Regards,

Thanks for your help.