RESOLVED: Problems with Lilibet Casino!

Hello everyone!
Problems with Lilibet Casino!
Lilibet Casino has been running a Facebook raffle among their Lilibet Facebook Raffle followers!
There was to be a prize draw on 15 March 2021. There were 60-70 lottery participants,
There were 91 prizes. On March 15, Lilibet Casino deleted their Facebook post with a banner and comments from the lottery participants and wrote in another post. Thank you for the interest and participation in our Facebook Raffle! All the winners were contacted personally. The list of winners was not presented, there is no video of the drawing, it is not known how they conducted the drawing.
No one got in touch with me and the other participants also did not receive feedback from them. So we won nothing! How can you lose in a lottery with 60-70 participants and 91 prizes? I went to the casino and wrote to them in the chat and asked how is this possible? They regretted that I had not won anything in the lottery in which it is impossible to lose! I wrote to them that their lottery is a scam and fake! In the morning I received an email that I won the very last prize of 100 free spins. They thought at night and decided to throw me a bone like a dog 100 free spins with a max withdrawal of 14.22 Euro) They threw these 100 free spins to all participants who wrote them complaints in the comments on Facebook. Lilibet Casino Lottery Lilibet Facebook Raffle 100% Scam!
I have all the correspondence, screenshots and proofs. I demand from Lilibet Casino compensation 1000 euros to my casino account for such a brazen Scam and deception!

Off Grid Adventures

Lilibet Facebook Raffle!
Like and Share Raffle! Loyalty is royalty!

Keep enjoying the Lilibet Kingdom and follow us on social media to get even more out of it!

At Lilibet Casino, you can see the daily updates/ prize drops / new upcoming bonuses and now an incredible raffle.

How to apply:
Just search Lilibet Casino on Facebook, like the page and share the top publication.
You can also click on this LINK and follow the same steps above.

Prizes:
10 x 1000 € as CASH that you can withdraw instantly.
10 x 500 € as CASH that you can withdraw instantly.
10 x 100 € as CASH that you can withdraw instantly.
10 x 1000 € as Free Bet
10 x 500 € as Free Bet
10 x 100 € as Free Bet

10 x 1000 Free Spins on the game GIZA INFINITY REELS™
10 x 500 Free Spins on the game FROST QUEEN JACKPOTS
10 x 100 Free Spins on the game ATLANTIS MEGAWAYS™

On top of that, for the more creative and ‘’royal’’ comment you will receive 500 € CASH, so please be original.

Terms:
Follow us on Facebook and share this post with a comment.
Customers without an account at Lilibet just need to open one and do the same steps, so they can apply to this promo and win.
Only 1 prize per customer.
If your account is not in EUR the prize will be credited in your currency's equivalent.

The draw and the winners will be announced on our Facebook page on 15th March 2021

Participants' comments on Facebook.

Hello WWW420XE,

Please send me your casino username to PM inbox and we'll get in touch with the Casino Representative.

Hello Sydney!

Sent My login.

Chat Transcript with Visitor 49933094
Chat started on 15 Mar 2021, 07:47 PM (GMT+0)
(07:47:23) *** Visitor 49933094 joined the chat ***
(07:47:23) Visitor 49933094: WWW420XE Oleg Chuprakov 12.02.1978
(07:47:29) *** Layla joined the chat ***
(07:47:35) Layla: Hello and thank you for contacting our Customer Support Team. My name is Layla, how may I help you today?
(07:48:10) Visitor 49933094: Is there any Russian support?
(07:48:53) Layla: Not at the moment, but I can use a translator if you would like
(07:50:06) Layla: Not at the moment, but I can use a translator if you would like
(07:50:06) Layla: На данный момент нет, но я могу воспользоваться переводчиком, если вы хотите (переведено)
(07:50:13) Visitor 49933094: What is your Facebook lottery circus? Where is the list of winners?
(07:50:46) Layla: Our Marketing team has contacted them personally today already
(07:50:46) Layla: Наша команда по маркетингу уже связалась с ними лично сегодня. (переведено)
(07:52:07) Visitor 49933094: There were 65 comments, the prizes were 91. Who did you contact? This is a circus.
(07:52:39) Layla: The Marketing team is responsible for the winners, I have no access to that information as a customer support
(07:52:39) Layla: Команда по маркетингу несет ответственность за победителей, у меня нет доступа к этой информации в качестве службы поддержки клиентов. (переведено)
(07:52:49) Layla: May I help you with anything regarding your account, bonuses or payments?
(07:52:49) Layla: Могу я помочь вам с чем-нибудь, касающимся вашей учетной записи, бонусов или платежей? (переведено)
(07:53:38) Visitor 49933094: This is not serious. very bad reviews will be about your casino from players on the Internet.
(07:54:38) Visitor 49933094: I will write about this situation on foreign forums
(07:55:57) Visitor 49933094: https://jswqzs.com https://www.casinomeister.com/forums/
(07:56:12) Layla: We understand, that you feel like that because you have not been selected, but we have done nothing wrong, it is the marketing team that has already counted the winners and contacted them
(07:56:12) Layla: Мы понимаем, что вы так себя чувствуете, потому что вас не выбрали, но мы не сделали ничего плохого, это команда маркетологов уже подсчитала победителей и связалась с ними. (переведено)
(07:56:37) Visitor 49933094: There were 65 comments, the prizes were 91
(07:57:40) Layla: As any competition, it is not the players who count the winners as they do not have access to all the information
(07:57:40) Layla: Как и в любом соревновании, не игроки подсчитывают победителей, поскольку у них нет доступа ко всей информации. (переведено)
(07:58:07) Visitor 49933094: Your lottery is cheating. I will write about this problem on the forums.
(07:58:29) Visitor 49933094: Your lottery is cheating. I will write about this problem on the forums.
(07:58:41) Visitor 49933094: goodbye
(07:58:50) Layla: Thank you for contacting us! If you have any further questions, don't hesitate to get back to us - we will be happy to assist you! Goodbye
(07:58:50) Layla: Благодарим Вас за обращение к нам! Если у вас возникнут дополнительные вопросы, не стесняйтесь обращаться к нам - мы будем рады вам помочь! До свидания (переведено)
(07:58:56) *** Layla left the chat ***
(08:04:59) *** Visitor 49933094 left the chat ***

Thank you WWW420XE! We've sent an email to the Casino Representative. Keep you updated.

A lottery was held on the Lilibet casino Facebook page. As a result of the lottery, it turned out that there were more prizes than reposts. That is, everyone was a winner. On the day of the draw, the lottery post is removed. Then there is a post that they personally contacted the winners. Checking my facebook there are no messages. I am writing on the site in support, they are writing to all the winners, we have already written, we apologize. I speak well, I will write a complaint. In the morning, a letter arrives in the mail, you have won 100 free spins. I asked many lottery participants on Facebook what they answered. They answered - we did not receive anything, and several people also received 100 free spins in the Atlantis Megaways slot. Who wrote in support received 100 spins, who did not write received nothing. Something like this. An outspoken scam.

Hello Diamondzbet,

We've already sent an email to the Casino Representative regarding this raffle for WWW420XE. We're waiting for them to respond.

Please send me your casino username to PM inbox and we'll send them an email regarding your prize as well.

Hello Diamondzbet,

Thanks for providing us with your casino username. We've sent an email to the Casino Representative. Keep you updated.

Hello. I was also deceived in this prank. I complied with all the conditions of the contest, but did not receive a message about the win. Although as we know, there were more prizes than participants. Therefore, I believe that the compensation of €1000 will be fair for me and all those who have been deceived in this lottery

Hi Sydney, What's the news from Lilibet Casino? They hid in a bunker, there is no courage to be responsible for their actions)

This sounds too good to be true. Anyway, according to the terms, you don't need to post a comment on that post. You only need to like the page and share the post with a comment. I presume you mean that there were 70 comments. However, there might be more than 91 people who liked the page and shared the post. Unfortunately, there is no way to verify that because the post was deleted.

SlotMachine  are you a lawyer for Lilibet casino or who? Read the chat with the support of Lilibet Casino, everything is obvious there.
Why did Lilibet casino remove the lottery post on Facebook if there was a fair drawing?
Where is the list of winners? Where is the video of the random draw? Does this all bother you?
Lottery Lilibet casino 100% SCAM!

If Lilibet Casino had a fair lottery draw, they should have been proud of it on their official Facebook page! What did Lilibet Casino do? They deleted their post!
Only crooks and thieves remove evidence. Is this logical for you?

I agree that it's very suspicious. In any case, if it's a scam, I don't think that you'll be able to get anything more from them.

Hello WWW420XE,

We still haven't received a reply from Lilibet Casino. They've replied to us that they would look into this and get back to us. We'll keep you updated.

Obviously, they pull the time in the hope that everything will be forgotten. What can I study there? It has been proven that their lottery was 100% fake! They have no respect for their players to the forum, I think such a casino deserves the labels of ungolant. And on Facebook, I will write a claim on their page, they will not more consider all players for the rams.

I also got 100 Free Spins on Atlantis Megaways.
I've been waiting for another prize too.

Hello Sunsetgirl,

The Casino Representative has been advised about your complaint as well. Please keep an eye on this thread for updates.

It is obvious. They gave everyone free spins who complained about them. I believe this casino should be blacklisted. This fake lottery will never be forgotten.

Dear WWW420XE,

Thank you all for your interest in our Facebook raffle and your feedback.

We would like to clarify that the post has not been deleted its still public on our Facebook page.

I would like to highlight that you have already been given a price from the raffle. It is, as specified – a raffle, so the participants do not choose their prices. We welcome you to check your Lilibet account and make use of it.

We can ensure you that we have given prices to the qualifying players but decided it is best not to write their names and usernames publicly as a means of security.

In case some other players that has share/like the post within the time frame of the promo, we encourage them to contact us in [email protected], so we can double check about their prices.

Kind regards,
Lilibet Team

Hi Sunsetgirl, 

It was one of the prizes of the raffle and the players cannot chose what they will receive. As you have already been credited with the 100 free spins, we invite you to enjoy them at Lilibet. 

Regards,

Lilibet Team

I wrote to everyone who participated in your lottery on facebook. Those who complained about you received 100 free spins, the rest did not receive anything. Do you want me to post my message history here?

Oh god, I find it funny. They gave free spins again. It's time for you to be blacklisted.

Provide a list of all participants who have received prizes to the administrator.

The administrator will contact the participants personally on Facebook and confirm or deny your information.

I didn't get another 100 free spins.

Provide the administrator with time-stamped proof of prize delivery.

Ahahahah, its scam casino. 100% argument.

All participants won only 100 free spins for you, there were only 10 of these prizes!
How is this possible? Is everything okay with your logic? An obvious lie from you.
Your lottery is 1000% FAKE! You know this very well, your Mom brought you up very badly, taught you only lies! Compensate me 1000 euros for your deception, I do not need your 100 free spins, I will not play them. What can I win from them, 1250 rubles? (14.07 Euro) You did not give us the opportunity to honestly participate in the drawing in which there were prizes not only 100 free spins.
I had every chance to win 1000-500 euros. You haven't played a fair video game with a random drop. Therefore, such an amount of compensation. Your lottery FAKE!

All participants won only 100 free spins for you, there were only 10 of these prizes!
How is this possible? Is everything okay with your logic? An obvious lie from you.
Your lottery is 1000% FAKE! You know this very well, your Mom brought you up very badly, taught you only lies! Compensate me 1000 euros for your deception, I do not need your 100 free spins, I will not play them. What can I win from them, 1250 rubles? (14.07 Euro) You did not give us the opportunity to honestly participate in the drawing in which there were prizes not only 100 free spins.
I had every chance to win 1000-500 euros. You haven't played a fair video game with a random drop. Therefore, such an amount of compensation. Your lottery FAKE!

Hello WWW420XE, Diamondzbet and Sunsetgirl,

We've requested the evidence from the Casino Representative. We'll keep you updated.

Hello Diamondzbet,

You had duplicate accounts on the LCB forum, therefore your accounts have been deleted. We're no longer going to look into your complaint since this is forbidden. 

A spokesman is asking everyone to contact by mail. Although it was written on Facebook that they would contact the winners themselves. No one contacted me like everyone else. All the conditions of the contest were fulfilled by me. Representative, give a list of winners and proof that you contacted them. 

Hello skyway,

The Casino Representative says if someone did not receive their prize (for example if they didn’t find that player in their system), they can contact the casino at [email protected] and they’ll make sure to credit them with the prize.

I contacted the support team. They said I won a freebet of €100 (9000 rub).I bet and won the 7830 RUB. I put on a conclusion and today I received a letter that my account is updated and I can withdraw a maximum of 1250 rub. In this draw were also freebetes with a larger sum. What's the point of such expensive freebetes if the maximum withdrawal is limited to the sum of €25 Or 1250 rub. I still believe that this lottery is a hoax. And I demand that I return my winnings in full. 

Hello skyway,

There's nothing we can do regarding the Promotion Terms and Conditions. They can have any max withdrawal limit from the prizes that they want. 

Have you tried to contact their support regarding this?

No one won a prize with real money at Lilibet Casino)
Everyone won either Free Spins or Free Bet. This is an obvious deception!
I still claim 1000 Euro compensation from Lilibet Casino.

Hello WWW420XE,

The Casino Representative says if someone did not receive their prize (for example if they didn’t find that player in their system), they can contact the casino at [email protected] and they’ll make sure to credit them with the prize.

When it comes to the T&C's, this is what their T&C's state:

3.7.3. Lilibet has the right to withdraw any bonus offer at any stage.

3.7.4. In the event of a dispute, the decision made by Lilibet’s administration is final and non-negotiable.

It is, as specified – a raffle, so the participants do not get to choose their prices.

Therefore, there's nothing we can do to assist you with this case further. The casino reserves the right to distribute the prizes as per their own decision. 

All clear! Lilibet casino are your partners, you get income from them and take the position of Lilibet casino more.
It is obvious to everyone and you also understand that the Lilibet Casino Lottery was Fake! Nobody won prizes with real money. No winners list, no video draw. I recommend everyone not to play at this casino if you don't want problems.

Hello WWW420XE,

First of all, we are not taking any sides when we are dealing with the complaints on the forum. If this wasn't the case, we wouldn't have so many rogue casino reports and casinos with warnings.

We've been provided with the evidence showing that they've distributed the prizes to the players starting from the lowest prize and going upwards. There's nothing we can do in terms of how they will distribute the prizes. The Casino Representative also admitted they are still missing some winners' usernames and asked everyone who still hasn't received the prize to contact them directly.

 According to their T&C's which I've already stated in my previous post:

3.7.3. Lilibet has the right to withdraw any bonus offer at any stage.

3.7.4. In the event of a dispute, the decision made by Lilibet’s administration is final and non-negotiable.

The decision made by Lilibet's administration is final when it comes to the bonuses given.

This promotion hasn't been advertised on the LCB forum and we're not responsible for any changes or T&C's of that promotion.

This is proof that someone won a prize, and not everyone who won a prize got 100 free spins. Thank you for the information.

Hello WWW420XE,

You've created two accounts on the LCB forum from the same IP address and you know it is not allowed to have duplicate accounts.

Before you start pointing fingers, make sure your hands are clean.

This topic will now be closed. We consider this complaint resolved.