RESOLVED: Problem with VIP ROOM CASINO withdrawal

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Last post made 7 years ago by MelissaN
anfransen
  • Started by
  • anfransen
  • Indonesia Hero Member 771
  • last active 10 months ago

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  • anfransen
    • Started by
    • anfransen
    • at Apr 10, 17, 08:20:51 AM
    • Indonesia Hero Member 771
    • last active 10 months ago

    Hello guys,

    I have problem with VIP Room Casino which I never had it before.

    Here is the problem:

    I cant make withdrawal. It said:

    >>>You have reached your payment limits<<<

    I did email the help and also got a reply but there is no solution.

    the reply email told me that I am able to make withdrawal already but I couldnt and I emailed them again but there is no reply anymore.

    If there is anyone from VIP Room Casino reading this please help.

    Thank you

    VIP Room Casino

    2.3/ 5

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 10, 17, 08:22:34 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi anfransen,

    Sorry to hear that. Please provide me with your casino username and we're going to ask them for an explanation. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 11, 17, 07:05:06 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Just a quick update. Your username has been forwarded to the casino along with your message. They are looking into it and we'll have a reply shortly.

  • anfransen
    • Replied by
    • anfransen
    • at Apr 11, 17, 08:48:00 AM
    • Indonesia Hero Member 771
    • last active 10 months ago

    Thanks for this post from:

    okay thank u so much MelissaN :)

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 13, 17, 11:20:05 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    We got an update from the casino that the problem was due to some  Platform provider issues. They informed us that they contacted you and the problem with your withdrawal was resolved. Could you please confirm that? 

  • anfransen
    • Replied by
    • anfransen
    • at Apr 13, 17, 11:25:15 AM
    • Indonesia Hero Member 771
    • last active 10 months ago

    Dear MelissaN. I just tried to make another withdrawal and the problem still persist. Well sad to say that i still cant make withdrawal.

    Please help me to confirm with them again? Thank u..

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 13, 17, 11:30:34 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    anfransen wrote:

    Dear MelissaN. I just tried to make another withdrawal and the problem still persist. Well sad to say that i still cant make withdrawal.

    Please help me to confirm with them again? Thank u..

    Thank you for letting us know. We contacted them again and ask for clarification. Keep you posted. 

  • anfransen
    • Replied by
    • anfransen
    • at Apr 14, 17, 09:35:06 AM
    • Indonesia Hero Member 771
    • last active 10 months ago

    Thanks for this post from:

    Dear MelissaN,

    is there any update?

    It has been more than a week ;(

    thank u for helping me.

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 14, 17, 01:17:17 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    We've reminded them but not a word since yesterday. We'll keep on trying and get back to you. Sorry to hear that they haven't resolved it yet. Hope it will be sorted out soon. 

  • anfransen
    • Replied by
    • anfransen
    • at Apr 15, 17, 12:35:57 AM
    • Indonesia Hero Member 771
    • last active 10 months ago

    Thank u so much. Hope thrre is something soon. Hehe

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 15, 17, 11:35:13 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    anfransen wrote:

    Thank u so much. Hope thrre is something soon. Hehe

    Since it's Easter holiday most of the casino reps don't work. We should be more patient and wait until next week and I'm sure they will get back to us. 

  • anfransen
    • Replied by
    • anfransen
    • at Apr 18, 17, 12:45:33 PM
    • Indonesia Hero Member 771
    • last active 10 months ago

    Thanks for this post from:

    Update: I got my withdrawal but not the amount that I should get. I won about 99 eur and then when I sent them emails about my problems then my bonus of 25 eur was taken away which leave me to 74 eur. Then I make my withdrawal today and of 75 (I dont know why my balance got 1 dollar more), I got the money not long but it was only 50 eur. Well.. Maybe their finance thought my 74 eur still has bonus in it? I emailed them and will give update :)

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 18, 17, 12:52:17 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thank you for letting us know. Please update us regarding the withdrawal. We're going to ask the casino rep the same question. 

  • anfransen
    • Replied by
    • anfransen
    • at Apr 20, 17, 03:18:17 AM
    • Indonesia Hero Member 771
    • last active 10 months ago

    Thanks for this post from:

    Hi MelissaN,

    Problem is somehow solved, they sent me 50 eur first and another day they sent 24 eur today.

    So i got my winning in full.

    thank u LCB for helping

  • MelissaN
    • Replied by
    • MelissaN
    • at Apr 20, 17, 03:34:40 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Awesome. That's good news. They promised they would give you your winnings. We are glad it was sorted out. 

    Thank you for letting us know. Cheers.

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