RESOLVED: Problem with VIP ROOM CASINO withdrawal

Hello guys,

I have problem with VIP Room Casino which I never had it before.

Here is the problem:

I cant make withdrawal. It said:

>>>You have reached your payment limits<<<

I did email the help and also got a reply but there is no solution.

the reply email told me that I am able to make withdrawal already but I couldnt and I emailed them again but there is no reply anymore.

If there is anyone from VIP Room Casino reading this please help.

Thank you

Hi anfransen,

Sorry to hear that. Please provide me with your casino username and we're going to ask them for an explanation. 

Just a quick update. Your username has been forwarded to the casino along with your message. They are looking into it and we'll have a reply shortly.

okay thank u so much MelissaN :)

We got an update from the casino that the problem was due to some  Platform provider issues. They informed us that they contacted you and the problem with your withdrawal was resolved. Could you please confirm that? 

Dear MelissaN. I just tried to make another withdrawal and the problem still persist. Well sad to say that i still cant make withdrawal.

Please help me to confirm with them again? Thank u..

Thank you for letting us know. We contacted them again and ask for clarification. Keep you posted. 

Dear MelissaN,

is there any update?

It has been more than a week ;(

thank u for helping me.

We've reminded them but not a word since yesterday. We'll keep on trying and get back to you. Sorry to hear that they haven't resolved it yet. Hope it will be sorted out soon. 

Thank u so much. Hope thrre is something soon. Hehe

Since it's Easter holiday most of the casino reps don't work. We should be more patient and wait until next week and I'm sure they will get back to us. 

Update: I got my withdrawal but not the amount that I should get. I won about 99 eur and then when I sent them emails about my problems then my bonus of 25 eur was taken away which leave me to 74 eur. Then I make my withdrawal today and of 75 (I dont know why my balance got 1 dollar more), I got the money not long but it was only 50 eur. Well.. Maybe their finance thought my 74 eur still has bonus in it? I emailed them and will give update :)

Thank you for letting us know. Please update us regarding the withdrawal. We're going to ask the casino rep the same question. 

Hi MelissaN,

Problem is somehow solved, they sent me 50 eur first and another day they sent 24 eur today.

So i got my winning in full.

thank u LCB for helping

Awesome. That's good news. They promised they would give you your winnings. We are glad it was sorted out. 

Thank you for letting us know. Cheers.