CLOSED: Pinup.bet Complaint

After I won some money, pinup.bet requested a huge amount of ridiculous verification docs. I provided the docs two weeks ago and haven't heard from them since then. Live chat says to contact them via email, and email support says to contact live chat. Is there anything that can be done about them?

Hi malorita,

Please private message me your casino username, we can notify the casino rep and see what they say about your complaint. Please note that this brand is on our warning list due to the reasons you stated in your complaint. You can take a look at their review page. We tested this brand as well you can read more about it HERE. 

Hi malorita,

We received your account details and notified the casino rep. Keep you posted. 

Hi malorita,

We sent another reminder to the casino rep. Have you heard anything from them?

Hi,

After more than 2 weeks of silence they requested my address confirmation again three days ago. I provided it immediately and now I am waiting...

Thanks for letting us know. Could you please private message me your email address you used for the registration. The casino rep asks for it too? 

Hi malorita,

We forwarded the additional details to the casino rep. We'll keep you posted. 

Hi malorita,

We just heard from the casino rep. He advised us that their support team already reached you explaining what you need to do regarding the verification process. Can you please confirm you got the explanation from their end?

They requested the passport page with registration, which I provided 1 week ago, no explanation of what is wrong with the one I provided, and nothing can possibly be wrong with it. 

Okay. Please keep us posted. Hope they'll verify your account soon and you'll get your money. 

Hi malorita,

Do you have any updates regarding your verification? Please keep us posted. 

No updates. Ignoring my emails. 

We'll ask the rep again. He promised he would take care of the complaint. Keep you posted. 

Hi malorita,

Any news from the casino? The casino rep promised he'd check if there were any updates regarding your case, but we still haven't heard from him. 

Nothing: no updates and still ignoring my emails.

The casino rep didn't send any updated either. We'll keep on trying to reach him. 

Hi malorita,

Have you heard from the casino yet? The casino rep advised us last week that he was on it and we still haven't got any feedback regarding your case. 

They finally withdrew my money yesterday. It took 2 months! Please make sure that as many people as possible know that they try to lay their hands on your money if you dare to win with them. I was losing for half a year and everything was OK, and then my first win and first withdrawal and you get  inadequate verification requests with a bunch of unnecessary docs.

Thank you for your help on my issue. I really appreciate it.

Thanks for letting us know. You are very welcome. 

We'll mark this case as Closed since it took 2 months for them to pay out your winnings and we can't mark it as resolved since we don't approve such a long verification and payout process. They never explained what was wrong and we didn't get any explanation from the casino.