Pin Up Casino Review

Overview

The Pin Up casino is an online betting shop licensed by Curacao, and owned and operated by B.W.I. BLACK-WOOD LIMITED. Adorned with lots of attractive and provocative chicks, this platform undoubtedly has a very appealing surface.

A rich spectrum of payment options, lots of promotional activities, and a VIP scheme are just some of the numerous services offered by this company. In terms of games, punters can find content from more than 50 finest developers. But, that’s where the first issues appear, as not all the featured releases are genuine. At least they weren’t at some point of time.

Why did Pin Up end among blacklisted casinos?

One entertainment facility can end up among rogue hubs, but the crucial ones are delayed withdrawals, unresponsive customer support, and fake games. Pin Up casino has all of these covered.

Integrity/Trustworthiness

Analyzing the official Terms of this betting facility, punters can spot a couple of problematic points. For example:

• In case the account remains inactive for six or more months, the company reserves the right to block or suspend it without any notice. Any funds on the inactive account can also be written off at the company's discretion.
• If at the moment of requesting a payment, one’s bonus balance active bonuses, lottery tickets, or extra spins, the venue has the right to cancel them and any associated winnings when processing the payment.
• Playthrough requirements for some campaigns are significantly above the industry’s average.

Speaking of the last one…

…even though there’s a way around it, still, imposing overly high rollover requirements is not quite fair, from a player’s perspective.

As for the blacklisted status, the test was just a confirmation that this betting facility is a place to steer clear from. The very first reason why this betting shop was classified as a rogue was a discovery of counterfeit games from multiple renowned developers.

In October 2016…

…LCB team spotted that this venue hosts forged content from multiple studios, namely Novomatic, NetEnt, Aristocrat, and Playtech. They looked very close to the original, which is why spotting the differences was rather challenging.

To inform punters that something wrong was going on in this facility, we wrote a full report on pirated games. In June 2018 we updated the said report, to let the community know that they removed the falsified releases, leaving only genuine products.

Yet, the establishment remained in the rogue pit for other reasons- delayed withdrawals and slow and unresponsive customer support. Our tester confirmed so, but exploring the support forum, one shall encounter numerous complaints related to this hub.

Would you like to hear more? Keep reading!

Player Complaints

In May 2019, one of our members posted a complaint claiming that Pin Up casino closed his account pointing out that he violated some rules. He sent them a couple of messages and eventually turned to our moderators. 22 days later neither the consumer nor our support department heard from the casino, which is why the complaint was marked as unresolved.

Then in March 2021…

…another member said the establishment “requested a huge amount of ridiculous verification docs”. The member submitted them, but as she stated, there was no response from the venue for 2 weeks.

She turned to live chat, which directed her to e-mail, and e-mail moderators told her to get in touch with the live chat team. As no response arrived, the member turned to our assistants who also tried to communicate with the casino itself. To date of writing this review, the complaint wasn’t resolved.

These two complaints…

…are more than enough to give an insight into how Pin Up casino treats its clients. On top of that, this entertainment facility is blacklisted on some other respectable iGaming platforms.

To make sure punters are aware of the problems they may encounter when visiting this betting shop, we even added “caution advised” on a dedicated NDB thread. If you pay more attention, you will notice that a couple of punters shared their bad experience with this Curacao-licensed parlor in that thread as well.

Conclusion

These two examples and our tester’s first-hand experience only confirm that PinUp casino’s status of a blacklisted brand is well-deserved.

What comes as quite peculiar…

…is that there were some positive changes in their business practices. They were exposed for offering fake slot games from Novomatic, NetEnt, Aristocrat, and Playtech in 2016, but two years later they removed them.

Although this was a signal that they decided to change their business practices, still they failed in other fields. If there’s something that makes punters feel uncomfortable, then it’s the uncertainty related to cashing out their winnings and unresponsive customer support. In this particular case, it turned out that the attractive surface was just a mask for poor services.

Until they decide to turn over new leaf and drastically change their behavior, they remain on our warning list. Gamble responsibly, don’t forget to read Terms and Conditions!

Helpful Links

• Our project "From the Players for the Players - Pin Up Casino"
• Our project (Test 4) "From the Players for the Players - Pin Up Casino"