UNRESOLVED: pin-up.casino

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Last post made 5 years ago by Tania
marbul
  • Started by
  • marbul
  • Argentina Sr. Newbie 24
  • last active 4 years ago

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  • marbul
    • Started by
    • marbul
    • at Apr 30, 19, 04:56:42 PM
    • Argentina Sr. Newbie 24
    • last active 4 years ago

    hi, this casino owned by Carletta NV closed my account, he said I broke o vilated its rules

    I had 3668 usd and a pending 1000

    At the begining when I deposited and lost they did not find any issue, when I won some money they blocked and closed my account

    They do not answer any of my messages

    Its Jurisdiction is Curacao, Curacao Jurisdiction does not answer any player complint

    what can i do?

    marbul

  • Tania
    • Replied by
    • Tania
    • at May 01, 19, 03:26:29 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Hi marbul,

    Sorry to hear about your withdrawal issues. We do not have this brand listed on our site, but we can try contacting them on your behalf and see if that will give any result. Please private message me your casino username. 

  • Tania
    • Replied by
    • Tania
    • at May 03, 19, 01:18:03 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Hello marbul,

    Thank you for sending your casino account ID number. We've emailed the casino regarding your case. Keep an eye on this thread for the updates. 

  • marbul
    • Replied by
    • marbul
    • at May 03, 19, 04:15:08 AM
    • Argentina Sr. Newbie 24
    • last active 4 years ago

    Thanks for this post from:

    • Tania, thank you very much
  • Tania
    • Replied by
    • Tania
    • at May 16, 19, 09:05:21 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Hi marbul,

    Just an update - So far, we haven't received any response from this casino. We will try contacting them again by sending another email reminder. 

  • Tania
    • Replied by
    • Tania
    • at May 22, 19, 08:05:13 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Hi marbul,

    Unfortunately, we haven't received any feedback from the casino. Have you managed to get in touch with them in the meantime perhaps?  

  • marbul
    • Replied by
    • marbul
    • at May 22, 19, 08:28:04 AM
    • Argentina Sr. Newbie 24
    • last active 4 years ago

    Hello Tania, they have answered me and told me they considered I broke one of their rules. They said I used bots to get advantage. I do not what advantage as I played live dealer games with no bonuses

    They offered me to show how I placed 20 30 40 bet or mor in a 3 mites time this game allows a player to place bet.

    They have detailed a protocol I must accomplish show how I bet. In this case they would pay my latedt balance usd3668 and other pending money

    Tania, of you want I can copy the email they sent 3 days ago. I could do it via pm

    Thanks in advance

    Marcos

  • Tania
    • Replied by
    • Tania
    • at May 22, 19, 08:50:12 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Thanks for the update, marbul. Unfortunately, this casino never replied to any of our emails even though we tried contacting them several times regarding your case. Therefore, I am afraid that providing a copy of your email conversation with the casino would not give any result. 

    We did our best to assist, however, since there is nothing we can further do, we will now mark this case as Unresolved. 

     

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