I won just a little bit of money on pin-up.bet, and they don't allow me to withdraw it. They requested docs for additional verification which I immediately provided, and they have been silent ever since. They have been ignoring my emails for more than a month. I would appreciate if you could help me get my money back.
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- Replied by
- MelissaN
- at May 19, 21, 02:41:06 PM
- Almighty Member 15546
- last active 2 months ago
Sorry to hear that, AlexUA. There are several similar cases to yours. This casino is on our warning list due to slow payouts. You can read more info following their review page link.
Please private message me your casino username so we can notify them about your case and see if they can speed up the process.
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- Replied by
- Pin-up-Casino
- at May 24, 21, 04:35:43 AM
- Casino Rep 10
- last active 5 months ago
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- Replied by
- AlexUA
- at May 24, 21, 06:46:42 AM
- Newbie 11
- last active 3 years ago
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- Replied by
- MelissaN
- at May 27, 21, 06:43:00 AM
- Almighty Member 15546
- last active 2 months ago
Thanks for the update we are checking with them at the moment.
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- Replied by
- MelissaN
- at May 27, 21, 02:51:14 PM
- Almighty Member 15546
- last active 2 months ago
AlexUA wrote:
Today they requested my address registration passport page, which I already provided back in February. They can do it endlessly!
Let's see what they say this time.
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- Replied by
- MelissaN
- at Jun 07, 21, 02:15:08 AM
- Almighty Member 15546
- last active 2 months ago
We sent a reminder to the casino as well but we still haven't got a reply about what's going on with your case. We'll try to reach them today.
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- Replied by
- Pin-up-Casino
- at Jun 08, 21, 06:04:04 AM
- Casino Rep 10
- last active 5 months ago
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- Replied by
- MelissaN
- at Jun 08, 21, 06:25:38 AM
- Almighty Member 15546
- last active 2 months ago
Pin-up-Casino wrote:
Hello
Verification is actively moving step by step, and a new request was sent to player today.
How it could be "no updates"?The verification took so long. Why does it take so long to verify the player's account?
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- Replied by
- Pin-up-Casino
- at Jun 10, 21, 04:19:02 AM
- Casino Rep 10
- last active 5 months ago
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- Replied by
- MelissaN
- at Jun 10, 21, 04:24:55 AM
- Almighty Member 15546
- last active 2 months ago
Pin-up-Casino wrote:
As I was saying earlier, the client provided the wrong documents, and now everything is fine and the process is under way
When the player's account will be verified now that they've provided the required documents.
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- Replied by
- AlexUA
- at Jun 12, 21, 03:52:18 PM
- Newbie 11
- last active 3 years ago
Yes, it was no updates. I only received a new request on June 10th, 2 weeks after the previous email - is it what you call "actively moving"?
They requested my bank statements. Isn't it possible to request all docs at once? Now that I provided the statements I would have to wait another two weeks after which they will ask for more docs, won't they?
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- Replied by
- fredos386
- at Jun 13, 21, 01:42:59 AM
- Hero Member 532
- last active 3 years ago
Yes AlexUA, it's standard stalling tactics. They don't need anything, it's all set on purpose to make all players run around like that to make them lose it back. It works and that's why they keep doing it over and over. There is no other reason you are still here other than them doing it on purpose. Also the casino support behavior is not right. He's cold and acting kinda rude. Any decent support knows how to always "look happy and polite" in any occasions, when it talks like that, it's just not professional.
p.s.: A casino that wants to verify you will have you in contact through email or on live chat and help you do all the process with them and then have you verified a few hours laters at most. Any casinos asking things with delays, days, and that ask documents one by one to make it even longer is always the red flag for standard stalling tactics. Just by the name i could figure they were up to no good lol but heh sorry for you.
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- Replied by
- AlexUA
- at Jun 17, 21, 11:32:34 AM
- Newbie 11
- last active 3 years ago
Hi MelissaN,
I provided the requested bank statements and after a while they sent me the very same message asking for the statements. I guess on their language it is supposed to mean that there is something wrong with the statements I provided. But how am I supposed to guess what is wrong with them? Is there a way to figure it out with their representative?
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- Replied by
- MelissaN
- at Jun 24, 21, 07:38:20 AM
- Almighty Member 15546
- last active 2 months ago
We emailed them again. It takes too long. Your account should have been verified so far or they should have told you what was wrong with the documents you sent. Let's see if they get any feedback on this.
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- Replied by
- Pin-up-Casino
- at Jun 26, 21, 02:41:59 AM
- Casino Rep 10
- last active 5 months ago
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- Replied by
- Pin-up-Casino
- at Jul 03, 21, 06:50:41 AM
- Casino Rep 10
- last active 5 months ago
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- Replied by
- MelissaN
- at Jul 13, 21, 05:17:24 AM
- Almighty Member 15546
- last active 2 months ago
AlexUA wrote:
Hi Sydney,
10 days have already passed since their "final request" and my account is still not verified.
Thanks for letting us know. We're going to mark this case as unresolved. However, we are still going to work on this case. Please keep us posted.
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- Replied by
- MelissaN
- at Jul 29, 21, 06:29:46 AM
- Almighty Member 15546
- last active 2 months ago
AlexUA wrote:
More than 2 weeks are gone. They ignore my emails. Is there a way to contact their rep and ask what is going on?
Thanks for the update. We notified the casino rep again to check on the progress.
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