RESOLVED: Payout requested

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Last post made 7 years ago by MelissaN
rambofish
  • Started by
  • rambofish
  • United States Jr. Member 61
  • last active 6 months ago

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  • rambofish
    • Started by
    • rambofish
    • at Jan 05, 17, 05:42:47 AM
    • United States Jr. Member 61
    • last active 6 months ago

    Hi this is Don Jr...I ve been trying to contact the live chat about my payout requested at Royal Planet Casino...They won't answer at all...I waited since 3 months and I still see my withdraw pending....What should I do? Pls let me know alright...My username at their casino is rambofish....Thanks....

    Royal Planet Casino

    1.5/ 5

    Planet Casino

    2.6/ 5

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 05, 17, 08:34:55 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi rambofish,

    Your username has been forwarded to the casino. We are waiting for the reply. Keep you posted. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 10, 17, 06:19:20 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi rambofish,

    We're trying to get through to them. The last time they said that your case was forwarded to their finance team. We remind them almost every day that it should be solved out asap. We'll let you know as soon as we hear back from them. 

  • rambofish
    • Replied by
    • rambofish
    • at Jan 10, 17, 06:34:13 AM
    • United States Jr. Member 61
    • last active 6 months ago

    OK thanks.. I purchased 30 free spins 2 days ago and still waiting for it pls?

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 11, 17, 06:04:08 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago
    rambofish wrote:

    OK thanks.. I purchased 30 free spins 2 days ago and still waiting for it pls?

    Are you referring to our Shop item? 

  • rambofish
    • Replied by
    • rambofish
    • at Jan 12, 17, 01:18:41 AM
    • United States Jr. Member 61
    • last active 6 months ago

    Yes

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 12, 17, 04:27:16 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    What seems to be the issue with your Shop item? Please check your forum inbox I'm sure our Shop manager Blueday sent you a PM or you can also send her a message HERE. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 19, 17, 02:03:28 PM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi rambofish,

    As we told you on live chat today, we've been contacting the casino lots of times and we haven't received any reply so far. The last time they said your case had been forwarded to their finance dep and not a single word from them since then. We'll keep on trying to get through to them and keep you posted. 

  • rambofish
    • Replied by
    • rambofish
    • at Jan 20, 17, 04:07:26 PM
    • United States Jr. Member 61
    • last active 6 months ago

    Finally a live chat answered at Royal Planet Casino. .They forwarded my name again..They gave me the email address of finance Dept..I already emailed to them today..OK..

    Ok

     

     

    Royal Planet Casino

    1.5/ 5

    Planet Casino

    2.6/ 5

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 21, 17, 06:23:27 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi rambofish,

    That's good news. Thank you for letting us know. After we contacted them again yesterday, we got a reply from them today saying that your case will be a priority. Hope they do as they have promised. Please keep us posted. 

     

  • MelissaN
    • Replied by
    • MelissaN
    • at Jan 30, 17, 07:52:03 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for this post from:

    We got the info from our member @ rambofish that he received his winnings. Here is his message: 

    Hi Melissa, yes I already got payout from Royal Planet Casino....

    We'll mark this case RESOLVED.

    Planet Casino

    2.6/ 5

    Rated:
    Royal Planet Casino

    4/ 5

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